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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the xx/xx/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the xx/xx/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, xx/xx/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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John Lewis Laptop problems....


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Hi all, I hope this is the correct board for this question.

 

Do I have any rights re small claims?

 

I bought a John Lewis laptop (£1600) in September 2004, it had a two year guarantee. I returned the laptop three times as none worked. They replaced the laptop each time no problem. Eventually I got a working Toshiba laptop. In December 2005 it stopped working - the battery pack and charge bit failed. I took it back and they replaced the ac cable. The ac charge cable that was replaced was different to the one sent away.

 

my first cable had one connection from the wire that you plug into the computer and the one that came back had what looked like two connections,like an extension. I do hope I am being clear!

 

Roll on till the end of August 2006 when the ac connector broke of inside the computer. I was just within the two year guarantee period but john lewis say the damage is accidental and therefore not covered. I have never had any accident withthe computer and my argument is that the connection was not robust enough to be fit for the purpose itended. they said the charge for repair will be £637.

 

many, many letters later to customer services, store managers, chairman of JL! they will not back down though offered £200 off the cost of repair. i have had to pay the £437.

 

Can i claim this back or at least try to? Can anyone help me withsome advice?confused-smiley-013.gif

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You would need to prove, that it was not accidental damage from a neutral engineer agreed by both parties involved.

Most battery problems are through the fault of the consumer, laptop batterys should not be kept in the laptop whilst it is plugged in, and the battery is fully charged. You should also run down the battery every week.

As you have had the item repaired, it is now difficult to argue that it wasn't accidental damage.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Yes, you would have to prove that it's not something you did yourself and now it's been repaired it would be impossible to do, also as you have effectively accepted their offer of £200 off the repair price and paid for them to carry it out, there's very little else you can do in any case.

 

Sorry.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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  • 1 year later...

I bought my laptop (toshiba) on 13/09/08, after 2 months the cd drive broke, I took it (30/11/07) to the nearest JL in Welwyn garden City, on 21/01/08 (after 52 days) The service department called me saying that laptop is ready to collect.

The laptop had a deep scratch on the lid:confused: . A man took the laptop back to investigate and promis me to call next day. Week pased-nothing.

I'm going to JL in Friday 1st Feb to demand money back!!!

I've had enough-in friday will be 2 months since I gave the computer to repair and I had it only for 2 months.:mad:

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