E.ON electric supply

[Theactionman]

Hi, I have a problem with E.on electric supply. They have stated that I have got to keep the key meter for min. 6 months and I discovered after speaking to customer service that the daily rate is set at £2:40 per day!! Can anyone help with this issue?

Edited March 10, 2011 by Theactionman

[rebel11]

Hi the

 

That is outrageous. Don't speak to them over the phone. Write to their Head Office, explain your circumstances, lets see what they have to say. Actually hold fire, we have EON Rep who can look into the matter for you.

 

http://www.consumeractiongroup.co.uk/forum/member.php?281738-E.ON-Company-Rep-Helena

[Theactionman]

Hi and thanx for your rapid reply. I will try the E.on rep now.

[rebel11]

Don't forget she probably works 9.00-5.308)

 

Hi and thanx for your rapid reply. I will try the E.on rep now.

[nottslad]

That must be a mistake.

 

If you press the blue button on your prepayment meter, this will change the display, if you get to screen F, this will show the weekly charge i.e. 7 days of standing charge and any debt collection rate applicable.

 

For example the daily standing charge applicable in the East Midlands area for a one-rate meter is 25.809p per day - other areas may vary by a couple of pence per day, the agent you have spoken to has clearly got things wrong. Only the most expensive business products charge standing charges of the level quoted to you.

 

With regards to prepayment removal, the current guidelines are:

 

If the meter was fitted because you built up a debt, it will not be removed

 

If you are a tenant you must be an EON customer for 12 months before the meter can be removed

 

If you own the property, the meter can be removed

 

In both instances ie whether you own or rent the following applies: You must agree to an external credit check, which must be successful, you must agree to pay future bills by Direct Debit, a fee of £53 to cover the cost of the meter removal must be applied.

 

Exceptions to this is where the customer is vulnerable and unable to vend the meter and is at risk of self-disconnection ie a housebound person wouldn't be able to get out to buy credit.

 

Hope that helps

[E.ON Company Rep: Malc]

Hi Theactionman

 

There's very little I can add to the excellent post from nottslad.

 

I, too, clearly believe our agent was mistaken when advising a daily standing charge of £2.40. This is more like the weekly charge for residential customers.

 

As nottslad says, you can check yourself what rates are set on the meter by pressing the blue button on the front of the meter. Each screen displays a different piece of info.

 

For more information about prepayment key meters and what the various settings refer to please have a look at our website.

 

Sorry for the confusion but hope this is useful Theactionman. Drop me a PM if you would like me to take a look at your account or would like the link to the relevant prepayment page on our website. Would be happy to help.

 

Malc

[Theactionman]

You want to believe it. Almost £20 was used on the first 24hrs!!!

[Wembot]

Sounds like the meter is either damaged or there is an outstanding debt. All meter adjustments can be sorted out by remote so they wouldn't even need to send out an engineer.

[nottslad]

Actionman register for your account online at eonenergy.com, you will then be able to get a free energy monitor to check your energy consumption.

 

Have you possibly got any faulty appliances? In the years I've worked in the energy industry I've very rarely come across a faulty key meter- the Actaris models are really quite good.

 

There are no extra charges for prepayment and the standing charge is only 20-25p a day

[2Grumpy]

My son had a key meter that ate money - no debts to recover - turned out everything was set 10x too high ...