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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
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    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Overnight stays on company business.


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Good Friday Ladies and gentlemen,

A couple of wee ago I was aked to go to see a machine on another site (the site in question is the company who are manufacturing the machine for my employers, not otherwise connected to my employers) As this was a good distance away, my employers booked a hotel room for one night for myself and three colleagues (they are salaried, whereas I am paid by the hour, weekly) We left at 5pm on a Sunday and didn't return until 10pm on the Monday. At the moment my hours are 8-4:30 Monday to Friday.

I questioned whether I should receive pay for the time away from home, but all my employers have said is that I could have an afternoon off in lieu.

Personally, I do not feel this is fair but as the employee, I would feel that way.

I don't expect to be paid for 24 hours, but do think the five hours from 5-10pm both days should be paid as I was off site, away from home (during school holidays!) and on company business.

Could anyone offer advice as to how this stands legally, ideally with detail of what I should quote?

If they are absolutely, legally, right then that is as it is and I wouldn't expect them to do any more.

S.A.R - (Subject Access Request)-13th September 2006

Prelim-12th October 2006

Offer recieved-22nd October

LBA-27th October2006 (busy times in the wijit household!(hence the delay)

Full amount offered 03/11/06

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Not a legal answer but what I would say is that an afternoon off in lieu is a bargain for staying away for 24hrs.

 

At present I get 0.5day's holiday for every WEEK I work away.

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I don't think you have any legal recourse here. I wouldn't get paid, or any time off in lieu, for staying away overnight - sometimes, it just goes with the job.

 

Check your contract - unless it states you will be paid for time away, I don't think there's much you can do - also check the overtime policy.

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Good afternoon all.

Thank you for your replies, they are much appreciated even if they don't give me an answer I was hoping for.

For clarification, and background;

As it is, I normally work shifts of 12 hours (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) all 7am-7pm. Those are my contraced hours. However, I have been taken off those for project work and am currently doing 8-4:30, no weekends.

We travelled to the other place at 5pm on the Sunday and arrived at approximately 8pm.

7:30 am we set off for the other company, arriving there at approximately 8am and left at around 7pm arriving back at my place of employment at 10pm on the Monday night.

I did not ask, nor volunteer for any of the above, especially as the shifts I normally do are quite favourable in school holidays.

As for being paid for 8-4:30 on the Monday, surely that should be a given, as I was working in any case during that time? It is the time outside of those hours which has caused considerable inconvenience (not to mention unsettling domestic silence!).

My contract doesn't even mention going away, as my job is solely on the factory floor. If I am operating a machine at work, I have no need to be going anywhere overnight.

S.A.R - (Subject Access Request)-13th September 2006

Prelim-12th October 2006

Offer recieved-22nd October

LBA-27th October2006 (busy times in the wijit household!(hence the delay)

Full amount offered 03/11/06

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Well my first question would be how many hours travelling? I would look to get this back and nothing else. But as you have mentioned there were two other salaried people who done the same what did they get extra or in Lieu? This is what I would say you would be a bargaining point as such and not by law. Again as mentioned you will need to look at your contract as therein would be the answer.

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Good afternoon transient, my other colleagues are salaried, but I am not. Only one of them took the time off in lieu, I don't know what the other did but the third one, I have just found out, is actually self-employed and so he invoices the company for his time.

S.A.R - (Subject Access Request)-13th September 2006

Prelim-12th October 2006

Offer recieved-22nd October

LBA-27th October2006 (busy times in the wijit household!(hence the delay)

Full amount offered 03/11/06

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I should also mention that my contract is quite vague as it is more implied than formal.

S.A.R - (Subject Access Request)-13th September 2006

Prelim-12th October 2006

Offer recieved-22nd October

LBA-27th October2006 (busy times in the wijit household!(hence the delay)

Full amount offered 03/11/06

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Just seen you posted at the same time. As far as I can see it you have spent 8 hours outside your normal remit. I would also expect that although your contract does not mention going away there will be a clause stating you could be reassigned as the business sees fit or along those lines.

 

I would say take the afternoon off in lieu and let it lie. Just out of interest what did the salaried people get in return?

 

Good afternoon transient, my other colleagues are salaried, but I am not. Only one of them took the time off in lieu, I don't know what the other did but the third one, I have just found out, is actually self-employed and so he invoices the company for his time.

 

In that case I would take it as said. I am self employed and do not invoice for travel, i expect it, I currently travel 2 hours a day there and back. You are also not privy to what the 3rd party actually invoiced. I would suspect he put in the normal hours and claimed back the extra subsistence rates HMRC give him for a longer day/overnight stay this would come close to alleviating the extra

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Did you say "no thanks" to the trip?

 

If you like doing different things like site visits sometimes you need to put up with a bit if grief.

 

If you were my employee and made a fuss I'd

a) make sure you never got anything interesting to do

b) mark you down as a jobsworth

c) be less flexible about change of shifts for doctors, nativity plays, whatever.

 

You may get no flex from your employer at all, of course.

 

Whether that would bother you, I don't know, but it's where my head would be going. Employees complain they don't get involved in stuff and then when they do get a chance work it out to the last shilling. Makes you not want to bother.

 

I am NOT saying that is you, I am just giving you a different persepctive. And your domestics are not the employers problem either!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Did you say "no thanks" to the trip?

 

If you like doing different things like site visits sometimes you need to put up with a bit if grief.

 

If you were my employee and made a fuss I'd

a) make sure you never got anything interesting to do

b) mark you down as a jobsworth

c) be less flexible about change of shifts for doctors, nativity plays, whatever.

 

You may get no flex from your employer at all, of course.

 

Whether that would bother you, I don't know, but it's where my head would be going. Employees complain they don't get involved in stuff and then when they do get a chance work it out to the last shilling. Makes you not want to bother.

 

I am NOT saying that is you, I am just giving you a different persepctive. And your domestics are not the employers problem either!

Would have to agree here too. In them asking you and you are not salaried it shows they value you and I wouldnt rock that boat
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Something else to consider is that *working time* is defined as 'periods when you are working at your employer's disposal and carrying out your employer's activities or duties'.

 

Travelling time would count as working time if you were visiting clients on your employer's behalf. e.g. sales rep.

However, travelling to an occasional meeting etc. would not count as working time.

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Good afternoon all, thanks once again for the replies.

Whilst not forced to go, I wasn't given too much of a choice. So far as the flexibility goes, more than once I have gone above and beyond. My only issue really is the time away from home. I had been expecting to be back by 5 pm on Monday but the visit lasted far longer than had been planned. Generally, it is not a bad place to work, but there are definite differences between how salaried staff are treated and how non-salaried staff are.

I had said I would rather not go, but would if they really needed me to, which they said they did.

I can see perfectly how they view it, but that doesn't alter the fact that I was doing their work, and in order to do that I had to travel a distance during time I was not due to be at work.

S.A.R - (Subject Access Request)-13th September 2006

Prelim-12th October 2006

Offer recieved-22nd October

LBA-27th October2006 (busy times in the wijit household!(hence the delay)

Full amount offered 03/11/06

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I understand how you feel but think it's probably best to let it lie this time.

 

Have a little speech ready for if you are asked to go away again in future.

Maybe something along the lines of: 'I'd rather not go because the last time I was away for about 29 hours, including part of my weekend off, and the only additional compensation was an afternoon off in lieu.'

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