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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Maintenance on public land behind my fence


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I'm so sorry I know this is the wrong section but I can't seem to find an appropriate section - admin please move where appropriate.

 

I have part of a fence that has been pushed down and broken by the weight of weeds and ivy etc growing from the public footpath/land behind it. also a lot of stuff obviously dumped by people passing by, like plastic bottles and beer cans :-( but also some random flytipped things such as kids toys.

 

The rest of the fencing is quite week now that a couple of panels have come out, and it's leaning inwards, I know that it will be more weight from the other side pushing it over and one section I can see a lot of Ivy coming over the top of it, I cannot tackle it from my side, would be useless anyway - it needs to be removed completely from where its growing.

 

Further down from me there is a path leading to the rear of the properties garages, where earth from the publice foot[ath has slipped down and made it virtually impossible for a car to pass through.

 

who's responsibility is it? is there anything i can quote as if it's the council it can be hard to get them to do anything!

 

Many thanks in advance

 

Myfamily

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Hi,

 

I have moved this thread to the Residential and Commercial lettings/Freehold issues Forum for the time being.

 

Regards,

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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Hi

 

The main issue you have is who owns the Land concerned that's caused the damage to your Fence before you can do anything.

 

Make sure and take lots of photographs of the damage.

 

Have you contacted the Council to see if they are responsible for that area of land?

 

There is the Land Registry service (they do charge a fee so please check the cost first) : https://www.gov.uk/government/organisations/land-registry

is another option if you can't find out from Council who the Landowner is.

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I'm pretty certain it is the council - its a pathway that divides between my back garden and a cemetary on the other side , leads up to a woods. I took some pics of the fence that came down, but have cleared it away now. but I have the rest that the ivy is growing over to take pictures of, and all the rubbish there. Just not sure how to approach it with them really

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Formal Complaint in writing to the Council (with copies of your photos not the originals) requesting there Insurers details and claim form as this has reduce your properties privacy and security.

(make sure and keep copies for yourself and get free proof of posting from the post office)

 

Only call them if you can record the call on the other hand if you do decide to call and cant record call always follow up that call with a written letter specifically referring to the date & time of the call and keep copies.

 

Please be aware that you may have to get a couple of quotes to repair the damage

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

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if i'm going to be claiming from their insurance won't I need proof of the cost of the fencing? This was put up about 8-9 years ago, so no idea where a receipt might be!

 

Theoretically it would be the cost of replacement, but accounting for normal life-span. So if it is deemed that a fence usually lasts 10 years you'd only get 10% of the cost if it lasted 9 years. As a comparison all my neighbour's fences were replaced within 10 years of us moving into a new estate (thankfully we got a wall and no fences :-) ) so the council may argue that you got your money's worth.

 

I think it might be more pragmatic to politely request maintenance, or to contact your local councillor. Additionally, go out once a year in the spring and cut it back yourself if you can.

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HI Steve,

 

Yes I see what you mean, tbh I'm not holding out for the fencing to be replaced as I think it might be a little bit over ambitious! but I can only ask I suppose.

 

But I would like them to maintain it better! area we're talking about is huge - there's no way I could tackle it myself - my garden is big enough and takes all my time in the spring to do!

 

Oh well, I will write to them and see what happens - will update whan I hear

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The council has a responsibility to maintain its land and it is an offence to allow certain weeds and plants to grow in a manner that allows them to spread onto other people's property. Your complaint should focus on the cost of "making good" as this can include action to remove the weeds ect, groundworks ect , not just the cost of the fence. They will make noises about all sorst of things like their contractors are responsible but the buck stops with them. There is also case law that is in your favour so they cant really argue it isnt their problem. They may agree to replace the fence as part of remedial works anyway if theplace is suffering from other problems. Generally these will be covered by the Environmental Protection Act and councils are happy to fine people for putting their bins out a day early but they dont like it when they ahve to act so if you dont get a decent response to a strong and focussed letter of complaint get the local paper involved on the amenity issue regarding the footpath.

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Guest Mrs Hobbit

Find out who the local parish councillors are. I am this this will come in their remit. We (parish Council) here have the responsibility to keep the public areas clear of rubbish and litter. To do this we have employed a maintenance man who does the area twice a week and any heavy work needed, he reports back to the Parish Council so we can then get hold of the contractors who do this type of work.

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On the Deeds, who is liable for the fence & alleyway?

An alley may suggest a Public Right of Way, but each Deed may make Property Owner liable for a proportion.

In these straitened times, I doubt Council would object to you occ accessing their property to clear rubbish.

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give me a couple of days and I will pen something for you. if anyone else can dive in and quote the chapeter and verse of the act to save me having to look it up please feel free.

 

Thanks ericsbrother - really appreciate it :-)

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On the Deeds, who is liable for the fence & alleyway?

An alley may suggest a Public Right of Way, but each Deed may make Property Owner liable for a proportion.

In these straitened times, I doubt Council would object to you occ accessing their property to clear rubbish.

 

the fence is my responsibility, but the road behind and land behind is a public footpath/road that leads up to woodlands and runs between my garden (behind my fence) and the cemetary on the other side. it's a dirt road which stops at the house at the rear of the cemetary (behind my fence) then becomes a footpath

 

I have never been told that I have any responsibility for that footpath/road.

 

I have a big enough garden and house to look after without going over the other side of my fence to clear their land, it's not just a kittle bit of rubbish, it's thick with bramble and ivy.

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I think Mariner is try to say look up wat the deeds say about the land if anthing as it may be covered by a thing called curtilage, where each property has rights and obligations in common. However, you should check with the council who actually owns the land before you write to the as it will then make more sense to whoever in the enviromental section gets the disrepair letter to knw that you have proof that the council owns the land.

Obvioulsy, if they dont then you cans till write to teh council and get them to discharge their duties under the EPA (make the owner do it or get into bother)

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mmm, might have just got complicated, I went to the land reg and it tells me that the person who own the land is LONDON COUNTY COUNCIL of County Hall, London SE1. that is obvisouly not my local council - what do I do now??

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it is then they mayor of London's office who is responsible. You may have a bit of bother gettig to the right person but they do have a database of all the land they own. You can aslo ask your council to do their bit and instruct the Mayor's office to clear up their muck. They have that authority.

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Hi ericsbrother,

 

sorry ot sure if I've mis understood - should I just write to my local council then and they can pass on if they have the details anyway? are you able to help with a letter at all please?

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well, you know who owns the land so you write to your local council and tell them that the landowner is allowing it t become overgrown and littered and you would ask them to serve an abatement notice under S80 of the Environmental Protection Act 1990. Basically they should send someone round to have a look as it has the be witnessed by their officer. They can then decide what to do. Once you have set the ball rolling you can consider asking for the repair/replacement of your fence.

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  • 5 weeks later...

Hi All,

 

Well I wrote to my local council and explained the issues.

 

Last week I was a way for some of the week and in that time, someone has been to the area behind my fence and had a bit of a tidy up, they have pulled over a lot of the ivy that was growing over the top, but in the process have pulled down another 2 panels (unless they were already broken by the weight of the ivy - I can't tell as it was totally covered! ) , it's not finished by any means - it's still a mess back there but nothing else has happened.

 

I have not had any written response from them about what they plan to do about damage to my fence or the issue with the path leading to my garage.

 

Any thoughts?

 

Myfamily

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I would like to chase up these guys as I've had no reply to my e-mail but they have been and cleared some of it as explained above but also further damaged my fence.

 

Any ideas about what I should write to them?

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