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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Scottish Power - customer services centre opening hours


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Does anyone know the real opening hours of the Scottish Power customer service centre?

 

I am currently without hot water and heat due to a faulty quantum card for my prepayment gas meter (yes, I've tried wiping it). My last statement says the customer service centre is open 8.30am-1pm on Saturday, but I phoned at 11:57am and the recording told me to call back during opening hours!

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Hi k71

 

Scottish Power Web site not much help but found this if it helps

Power cuts and damaged electrical equipment

 

 

If you have a power cut or notice that ScottishPower equipment has been damaged or causes concern, call our 24 hour Emergency Helpline:

  • If you live in the ScottishPower area, call 0845 27 27 999.
  • If you live in the Manweb area, please call 0845 272 2424.

Good luck.

Night Owl

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

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Thanks, but I don't think that applies, as it's a gas meter which is probably working fine, it's only the card that's faulty, and there's no leak. I think I'll just have to call back on monday at some point between 8.30 and 7 (the stated opening hours) and hope that I find a time when they're actually open!

 

P.S. I already emailed customer services about the discrepancy in their opening hours and got an auto-response including

We will respond to your enquiry within 5 working days.

 

Did you know that ScottishPower was recently voted top for its online service in U-switch's bi-annual customer satisfaction survey.

 

:D

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Appologies k71, misread the Gas bit!!! I'm fighting their Electricity side.

 

Not much help on the Gas part of their web site either!

Call Transco and get their advice on their emergency line

freephone 0800 111 999

they can only say no can't help if it's wrong.

 

Good luck.

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

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Transco's website says

 

You should contact your gas supplier for any issues regarding your gas meter.

 

I think they'd only really be interested if there was a leak or no gas coming into the meter. It's not too cold, I'll be alright until monday, I'm more annoyed about the customer services centre not being open when they said they were!

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I got the same thing again this morning, then I tried a different menu option to speak to an adviser, that was fine. Guess I should have tried that earlier! While I was at it I told them about their screwy phone system, which presumably tells you to ring back when they're open if wiping the card doesn't help whenever you ring and choose those options!

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oh, I forgot! I got through to the call centre or whatever it is in Liverpool no problem by selecting different options though.

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