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    • OK, thanks, I won't wait for them. On a side note, some of the posts on here are a bit frustrating, I read through five pages or so of someone going through the court process rooting for them as I'm reading, then nothing, not heard of again. Left here wondering what the outcome was, lol!
    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because there was still £69 owing, I paid it and thought it would correct once the CRA's updated their reporting cycle. However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account ......... has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dont need statements. nor std info sheets. EVERTHING else  dx
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Advice please - NatWest PPi Claim


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Hi,

 

I submitted a claim to NatWest as I believe I was missold PPI on a loan I took out back in 2004. The loan is now fully repaid.

 

The PPI was front loaded.

 

I have now received their review of my concerns:-

 

I claimed that I was only provided with a quote for the loan with PPI attached

I was self-employed when I took out the loan and their staff were aware of this

I was not asked whether I had any existing insurance benefits that would cover the repayments

The single premium policy was not explained to me

 

They refer to my signing the Loan Agreement Form which showed:-

 

The payment protection insurance premium payable

The single payment for the insurance being added to the loan

The level of interest on the loan and premium

The months repayments including the ppi

That the policy was optional

 

They also refer to the Application Form which shows:-

 

I signed that I was self employed and that I wished to purchase the optional Loan Protector Insurance.

 

In response to my concerns they say that the policy was provided on a 'non-advice' basis and that I was provided with a Certificate of Insurance containing the criteria I would need to satisfy to be eligible for cover under the policy and basically that I should have read them and cancelled it if not suitable.

 

My main gripe is that I wasn't offered the loan without the loan protector insurance and that had I known that "unemployment" in the case of self-employment basically means "bankrupt" I would have never taken out such a useless product.

 

They have sent me the Ombudsman Service leaflet.

 

Brief question - should I write back to them or go to the FOS?

 

Any help is greatly appreciated.

 

Very unhappy bunny

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  • 10 months later...

My complaint was originally turned down by Natwest in September 2010 and I sent it to the Financial Ombudsman and the Adjudicator upheld my claim. Natwest wouldn't accept his findings and were also awaiting the outcome of the Judicial Review.

 

I have chased the FOS this week as I haven't heard anything for months and assumed it was in the queue for an Ombudsman's decision. I have received notification this week that Natwest are making an offer to settle my complaint but it could take approximately a month due to the large numbers being processed.

 

The insurance loan repayments were £42.30 per month for 60 months from March 2004 - February 2009. These equate to a total of £2538 over a period of five years. They show the premium loan as being £2014 plus APR 9.9%.

 

One question please - can I claim 8% interest on the £2538?

 

Very unhappy bunny

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Hi there

 

What you should expect is each of the monthly ppi loan repayments plus 8% interest on each of those payments from the date they were actually paid right up to the settlement date.

 

I've attached a spreadsheet you can use to work out the amount you should expect.

 

You only need to enter list data in columns A, B and C....the rest of the calculations are done for you.

 

Hope this helps

 

Regards

 

ims

 

StatutoryInt.xls

 

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  • 2 months later...

Hi

 

Thank you for all the advice re my claim with NatWest. I am still awaiting a offer.

 

Just wondering how long they are taking generally to resolve these claims. I was told by the FOS on 25th July that Natwest would make an offer and they would contact the Bank after 14 days if they did not hear from me on the assumption that I would accept . The FOS tell me that they wrote to them on the 18th August, 2011. Natwest say they haven't heard anything from them and that the claim was a "forced closure" by them on the 19th September 2011 and that they are currently taking approximately 28 working days to settle claims.

 

Just wondering what others are experiencing with Natwest.

 

My ppi payments were £42.30 per month for 60 months from March 2004 to February 2009 = £2538.00. I have calculated (tried to) and estimate that I should get in the region of approximately £3900. Does this sound about right.

 

Any help much appreciated.

 

Kind regards,

 

Very unhappy bunny

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