Royal Mail Legal action for delaying compensation claim

[jazztheman]

Royal Mail lost a package that I sent abroad last June. The item was sent using the international signed for service. I was assured by the Post Office that I would be covered if the package was lost, which it has.

I completed a Royal Mail compensation claim around 2 months ago and I have received nothing. I contacted Royal Mail who just informed me that there was a backlog for their compensation enquiries.

This is not good enough. If it was any other company they would have sorted out the problem. I am now considering writing to Royal Mail and to give them fourteen days to compensate for my loss.

Has anyone else threatened Royal Mail with Legal Action before? or am I wasting my time?

[buzby]

Afraid it is true. Compensation claims for Internation Deliveries take at LEAST 12-16 weeks to process, and that is BEFORE any backlog caused by strikes.

You'll be seen as being unreasonable raising legal agtaion before they have completed their investigations. Do rmeember, the have to contact the foreign postal service(s) as they attempt to trace where it was lost. It is compensation (not insurance) so you'll be stuck until they report back.