ADVENT Laptop broken screen anyone experienced same ?

[rk22lh]

Hello all,

I am due to take PC World to the small claims court, about an ADVENT Laptop that had a cracked screen.

Has anyone had experience, of an ADVENT laptop, or any other laptop, having a cracked screen, very soon after purchase? Maybe cracked in shipping, or in light use?

Any information on this, would be useful for building my case.

All replies, please!

Thanks

[MARTIN3030]

Welcome to the site
Moved your thread here for a more positive response.

[itsamomentintime]

mines not cracked but it is faulty (keeps going white)

[StormWarrior]

I've got a Advent 7081 on the bench with guess what ???? A Faulty screen.

What model do you have, just wondering if there is a pattern here?

[coppercat]

Hi, I have an Advent 7109B bought February. Last week the integral mouse stopped working. I rang the Tech Guys who attempted to reboot to see if it would restart. No luck. They then said they would arrange to collect it next week for repair.
I went to Currys and asked for a replacement. They refused and said I have to accept a repair.
I have looked at the time taken to do these repairs and they take a long time - up to a month. At present I can`t do withput my PC for that long and have cancelled the repair. I am using an external mouse.
I was not given or shown any terms and conditions on purchase.
Any comments?

[Parva]

Coppercat, apologies if you already know this but there is a key combination which when pressed disables the touchpad. I'm not sure what it is on the Advent but I do know that Advent's have it. On my Acer it's Fn + F7 to enable / disable the touchpad. Is it possible it's been accidentally disabled? Again, apologies if you were aware of this.

[coppercat]

Hi Parva, Thanks for that, but the touch screen actually moves the pointer around, its the lefthand button that doesn`t work

[retailerspointofview]

pcworld terms are written in the aftersales leaflets

basically stating within 28 days of purchase you can contact the store direct to refund, replace or repair product if proved faulty.

after this on all repairable items (over £130 in most cases) call their telephone customer support line for assistance for the fastest remedy.

SOGA 1979 also states that within reasonable time from purchase buyer has the right to a repair, replacement or recission of contract (refund). after this reasonable time they buyer has to allow the company reasonable time to inspect and repair product before a recission is allowed.

basically SOGA and company policy is the same. SOGA is the law but it does not narrow down or prevent companies using manufacturers, other departments or qualified (to manufacturers standards) repairers.

the company policy helps because instead of standing around instore for a week or two before it gets inspected or repaired they use external parties after the initial 28 days who will come to your address next day.

again where most other posters fail to realise as long as a department of the company or a authorised external party is actually dealing with it then there is no breach.

so if the local store was to say "sorry we cant deal with it at all, bye" this is a breach

but if they say "sorry we at our level cannot deal with it but here is our repair department/authorised repairers that can" this is not a breach

[Parva]

Originally Posted by retailerspointofview

after this on all repairable items (over £130 in most cases) call their telephone customer support line for assistance for the fastest remedy.

So it's £130 now then? It was £100 originally! I repeat yet again, return the product to the store unless circumstances make it better for you to phone customer services. Forget this 'telephone Head Office for approval' balony!

[retailerspointofview]

Originally Posted by Parva

So it's £130 now then? It was £100 originally! I repeat yet again, return the product to the store unless circumstances make it better for you to phone customer services. Forget this 'telephone Head Office for approval' balony!

yes i just checked into it and DSG have changed the store authority to £130. well demanding a unqualified instore shelf stacker to repair a laptop or wait 2 weeks for them to get engineer instore is a sircumstance to call the helpline.

but then again dont bother getting it repaired fast, instead live without a product for as long as possible. ignore any advice to get it fixed faster. and sue the company wasting many more weeks of your life.

[barracad]

Originally Posted by retailerspointofview

yes i just checked into it and DSG have changed the store authority to £130. well demanding a unqualified instore shelf stacker to repair a laptop or wait 2 weeks for them to get engineer instore is a sircumstance to call the helpline.

I don't think anybody is expecting a shelf stacker to repair anything, that is complete nonsense.

Originally Posted by retailerspointofview

but then again dont bother getting it repaired fast, instead live without a product for as long as possible. ignore any advice to get it fixed faster. and sue the company wasting many more weeks of your life.

You do not seem to grasp what the SOGA is, what protection it offers, or why it is of any importance so I won't bother trying to explain as I can see that has been done over and over and over (and then some). But the "quick fix" is not as appealing as you try to make everybody believe, and the reason this is offered is so that the consumer loses any legal rights they have - if somebody takes this option they may well come to regret it at a later date.

[mortis]

Originally Posted by rk22lh

Hello all,

I am due to take PC World to the small claims court, about an ADVENT Laptop that had a cracked screen.

Has anyone had experience, of an ADVENT laptop, or any other laptop, having a cracked screen, very soon after purchase? Maybe cracked in shipping, or in light use?

Any information on this, would be useful for building my case.

All replies, please!

Thanks

it has a cracked screen now or it had one when you recived it ?

[chrishigh80]

HI
I bought advent 7096 laptop from pcworld 13 month ago.
when i first got it the power supply broke and it took the technicians 2 weeks to suss it out and replace it, 3 weeks ago approx12 month and 3 weeks i noticed that the brackets that hold the screen to the base was cracked and wont close properly without having to prize it back in .this is not due to being mistreated as its not something i am going to do with a £500 piece of equipment, i then noticed that there was a thin white line with a red and blue strip on the left hand side of the screen on the desktop, this will disso pear if i slightly move the whole screen slightly sideways then comes back when i let go.
I have noticed that the laptop gets really hot at the back and the heat sink for the chipset has fallen off probably due to the amount of heat the whole thing gives off.
Not happy at all with this..
What can i do ???
Any similar problems like this out there???

chirs

[ForestChav]

Originally Posted by chrishigh80

HI
I bought advent 7096 laptop from pcworld 13 month ago.
when i first got it the power supply broke and it took the technicians 2 weeks to suss it out and replace it, 3 weeks ago approx12 month and 3 weeks i noticed that the brackets that hold the screen to the base was cracked and wont close properly without having to prize it back in .this is not due to being mistreated as its not something i am going to do with a £500 piece of equipment, i then noticed that there was a thin white line with a red and blue strip on the left hand side of the screen on the desktop, this will disso pear if i slightly move the whole screen slightly sideways then comes back when i let go.
I have noticed that the laptop gets really hot at the back and the heat sink for the chipset has fallen off probably due to the amount of heat the whole thing gives off.
Not happy at all with this..
What can i do ???
Any similar problems like this out there???

chirs

If you can prove the fault was present when you bought the unit, then you can claim against DSG under the Sale of Goods Act, for a free repair or replacement.

You need to gather evidence to prove to them (and SCC if needed) that the fault was inherent, though. As the unit is out of its guarantee period, then that no longer applies, and you fall back onto your statutory rights... As in the guarantee period, the guarantee is easier to invoke than SoGA if the unit is over 6 months old...

[neiceuk]

Hi,

I'm new on here. Was searching for glue to put a screen on a laptop. I got my daugther an Advent 7107 for christmas. On 7th feb she was doing homework and called me over. There was a mark at the top. I carried on watching and it just cracked halfway down and then to the side. She hadn't done anything to it. After several attempts PC world refused to fix it unless I paid, which I havent. I was furious.

Denise

[ForestChav]

Sounds like an overtightened screw or fixing though i evidently haven't seen it.

You should get an engineer to look at it.

[wislon]

Hi
Off to Small Claims Court in Feb08 for Advent screen crack, actually beneath the spot on case where you would press it shut. Many letters to DSG who encouraged me to get 'Independent Report'. Got the report and the Tech Guys (in house technicians!) completely ignored it. The company line is that LCD screens MUST have been damaged. They will not accept any responsibilty for possible design fault (poor build). My screen has never had any impact. So..will take all my letters plus I/Report AND laptop to court. But be warned it's cost me about £150 so far. No guarantees of success but if any advice on similar problem welcomed.