 Re: Oh Oh PC World Caught again..
First time posting.
Peasy World again and my Philips X56 laptop. I have read some other posts concirning this model but I never managed to break the screen or wear off paint, but I want to share the bad treatment I have had and wondered if anyone else has had problems.
I have had my laptop since last November 2006 and originally it came with the XP with free upgrade. Eventually, after paying £16.50 for this free upgrade I upgraded the laptop, and this is when the problems began, although not totally down to the Vista. The unit started over heating and cutting out until 28th June when it packed up completely. I returned it to the Wrexham Peasy World branch on the 30th June from where it was originally purchased. They explained it would have to gop back to The Tech (Wrech) Guys and I returned to the store one week later to be told it was at the repair centre. On 11th July I contacted the TG's and they told me the unit had not been delivered to them and it was still in the store. It was collected the next day but I sent a complaint detailing the problems to Peasy Customer Support who e-mailed me by return apologising for the branches poor performance. I was contacted last week and told the unit was ready for collection 27th July (oddly enough the 28th day after qwhich they have to give a refund). The store was noisdy but the unit appeard to boot but when I got home I noticed some 'beep codes' which actually give a unknown error. The unit however will not turn off and only goes off on the power switch, which is not good news.
I contacted Peasy World this morning and have been told it will have to be returned again and it will take up to 28 days again.
I am totally shocked by the treatment and attitude I have received. Many other retailers would just give you your money back, but not this outfit who if they do authorise a refund, it is in vouchers only. I wonder what Philips think about this or do the condone this treatment as surely, if there is a manufacturing defect Philips should exchange the faulty product directly. I for one will not purchase from PC World again but meanwhile, what about my laptop.
Anyone else with similar problems ?
Regards,
David | 
