I need help with PC World!

[JonCris]

spike the whole idea of this site is to give help & advice to other members. We can only base that advice on what we are told by that member so your argument is spurious "how do we know" of course we don't 'know' but then neither do you. Also if we followed your line of 'logic' we might as well all pack it in now

[prushton]

under the sale of goods act , the laptop you bought must be fit for purpose. if a fault like the screen occurs within 12 mths of purchase it is deemed to have existed at the point of sale.contact trading standards if you continue to get the brush off from pc world .

Years ago I bought a digital camera from pc world, it was an ex display model and within 3 mths the motor packed up. I took it back and they said it would cost £250 to repair, I stated that under the sale of goods act that it must be fit for purpose and as such the fault existed when I purchased it. I was getting nowhere so I contacted trading standards and spoke to a very nice officer there who told me to take it back to pc world and inform them that they have to replace it. if I needed to I could give the pc world staff her number at trading standards and she would tell them over the phone. The end result I walked out of the store with a brand new camera.

[JonCris]

Its' 6 months not 12 as in:

"reversed burden of proof"

Means that for the first six months the consumer need not produce any evidence that a product was inherently faulty at the time of sale. If a consumer is seeking any other remedy the burden of proof remains with him/her.
In such a case, the retailer will either accept there was an inherent fault, and will offer a remedy, or he will dispute that it was inherently flawed. If the latter, when he inspects the product to analyse the cause, he may, for example, point out impact damage or stains that would be consistent with it having been mistreated in such a way as to bring about the fault.
This reversal of the usual burden of proof only applies when the consumer is seeking a repair or replacement. After the first six months the onus of proof is again on the consumer.

[lenny100]

I wouldn't trust any of the so called pcw technical staff. As a windows 2003 mcse with over 15 years experience in hardware repair I was told recently at a job interview with pcw ( I been out of work for a year and need a job) that i was not what they are looking for as i was to highly qualified!!!!!!!

[sn00psmum]

Ever been to Inverness PCW?? OMG