Problems with Laptop

[Claus_hopper]

Hi. I was if you could give me some advice about some problems I've been having with a faulty laptop.

I brought the product from Pc World in august (about 4/5 months ago) and I've had nothing but problem with it. In the first month, it completly shut down on me leaving m with the dreaded blue screen of death and a faulty screen. Pc world repaired that, but since it's come back it's been constantly turning it itself on and off at the worst moment. I've had to reinstall windows twice and restore it back to it's factory settings (because it wasn't registering the CD-drive, the audio devices or the inbuilt wireless). I've spend hours on the phone to Pc World helplines who just keep telling me to reinstall windows. I'm at my wits end.

I WOULD like a replacement rather than a refund or repair seeing as it's been repaired in the past and I'm a student that really can't be without a fully working Laptop for any amount of time.

The only problem is I left my reciept in halls, in plymouth and I'm in Birmingham and I can't reach the Pc World in Plymouth (no transport), but as I belong to the PC performance plan, I have all the evidence of the direct debit payments and my very clever mother wrote all the details of reciept (issue date/receipt number etc). Would that do as proof of purchase? Do I have any kind of case against them? I know that they can be pretty tough but if I know I'm in the right so can I!

What do you think I should do?

[rosiecotton]

What you have is fine for proof of purchase.

Write to the manager of the store stating that the laptop is not of satisfactory quality or fit for its purpose, explain the faults you have been experiencing, therefore it does not comply with the terms of the Sale of Goods Act 1979 (as amended).

State that you have given them a reasonable opportunity to repair the laptop but that they have failed to do so satisfactorily, and therefore you are now seeking an alternative solution. Say that you would like a replacement laptop of the same spec. Give them a date to do this by. Keep a copy of the letter and get a proof of posting form from the Post Office counter when you send it.

Legally they can offer you rescission of the contract if it is cheaper than supplying a replacement (this is a partial refund accounting for any wear and tear you have had - although in your case you could certainly ask for a full refund as it has been pretty useless). However, a replacement would seem obviously better for both parties - they won't lose the business and you get a working laptop. So you should be able to push for this.

As you have barely had any decent use from the laptop due to its faults, you can pursue a new replacement or a full refund if you rescind the contract.

[fridayclan]

Has the laptop ever been sent to PC Services or tech guys? Also which number have you called, 0870 242 444 is useless normally in my experience but 0870 901 3000 (Tech Guys is the best one) as they will book a laptop if it has a constant fault and will either repair it by fitting new parts or replace it if the laptop is deemed beyond economical repair, or goes over the 6 week rule.

As for receipts all PC World should be able to find them on there system by suing a Post Code and surname and normally can help more. Hope this helps.

[poochball]

Hi as above really, PC World's main helpline will be able to track a copy of the receipt from their system.

[blitz]

Seeing as this seems to be brought back from the dead will reply anyway

Section 48B SOGA
(2) If the buyer requires the seller to repair or replace the goods, the seller must—
(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

Being a student you need your laptop everyday for your course and studies, sending the laptop for repair causes inconvenience in not being able to fulfill your course. You have also lost faith in the quality of the product you have been provided.

If they demand to repair it, say sure I also long as I can collect it by the end of the day, I need it for tomorrow. Trading Standards sudgest 2 repairs/replacements (as a guidance only).

[mark4better]

i hate pc world every time im at their cust service counter there is a swarm of upset customers swearing never to purchase from them again. any way i bought a laptop for uni and it broke down i went to the store without reciept and they managed to print a copy. but they said i had to send to tech guys for repair? they have a service centre in store? i called they booked a courier to collect i waited in on the day, nothing, phoned them and the 'techguy' was so tech he said he couldnt tell me why no pick up but would rebook. to cut a story short after theyd had 3 weeks i went back in the store told them i need the laptop for uni they had messed me about enough and quoted the above 'fit for purpose' and 'significant inconvenience' after security was called and i was told managers were to busy to see me i eventualy got a full refund. two weeks later tech guys phoned to appologise for the delay my parts had been on back order but were there now and my laptop would be back to me in 2 days RESULT. so for once pc worlds incompetance worked for me.lol

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[janey2]

my hubby brought me a ADVENT laptop from (pcworld) yeik 7mths ago. On the day of buying it we returned it because it would not charge up. " mths later the new one 90% of the time startsup just before it finishes loading windows it turn off & takes about 30 more reboots to get it going. I phone tech did a system restore then collected to repair it. All they did was change the plug. Still it turns itself off & on so we return it & ask of a refund only to be told no we the store will repair it guess what still turns it self off and on. After quoting the Trading Standards act to them they still wont give me a full refund and again its of the the work shop . HELP PLEASE .......its only 7moths old

[Hunger]

I may be wrong but if you read the SOGA it does state that you do not need a reciept as proof of purchase, nor does pc world have to issue you one in the first instance unless it is for VAT purposes.

Quote!! Taken from DTI fact sheet SOGA see FAQs Q7

http://www.dti.gov.uk/consumers/fact...page24700.html

[laptops]

I have a blog which is related to laptop problems. Kindly go through it you may find some useful information out there.

[labrat]

laptops why are you reviving a year old thread?