PC World Computer Repairs

[chiefengineer]

You have been warned...

http://www.channelregister.co.uk/200...s_fixing_test/

Jeremy

[Fandaz]

A great find and it's so truthful. Half of the people that work at PCW dont have a clue. When it comes to RIP OFF they are the best.
Best to avoid them.

[masterthief]

I wouldn't say half, I would say all.

[dontgetitsorted_SUETHEM!!]

i love a good laugh.

ok some facts. yep the pcworld sales staff should stick to selling and never do repairs. but the repair centre, pcclinic, techguys, whomever aint that bad.

facts about the which report. out of the 100+ pcworld stores which visited 20 of the worst culperates.
out of these 20 worsed store. 15 of them fixed the issue while customer waited and most did not charge a fee.

the last 5 where the ones which the figures were based upon. software issue like missing a windows file could be easily rectified with a checkdisk/r command.

some PC's cant get into dos prompt due to built in operating system to allow this. so will require a windows CD especially if there no floppy to put a old faithful MSDOS floppy in.

so out of over 100 stores only 5 had charges in excess of £70. let me guess they were not the 10 pc's with the simple missing cable faults. and required the customer purchase a USB floppy or copy of windows ontop of labour charge to remedy the issue as maybe the customer not have a copy of windows on hand for store to use

who knows but 5 out of 100 aint bad

[demon_x_slash]

[reidnet]

LLF demon... Nice one m8..

[olly18uk]

I think a lot of people reading regarding PC repairs are a little bit sceptical. I am aware that in some stores the Tech Guys knowledge and skills will all vary, however i know for a fact in my local store the tech guys are very very knowledgeable and wouldnt make such minor mistakes.

[WOW Geek]

There are only about 12 stores in the whole chain who are proper qualified Pc engineers rest are just ex sales staff.

[gyzmo]

Originally Posted by demon_x_slash

dittoed!

[gyzmo]

I'll just ditto my last post on this thread to save myself the time and hassle of dignifying the above post. Actually, on second thoughts.......

1. couldn't give a monkeys whether anyone likes me or not. I think my reputation comments speak for themselves.
2. You have just rehashed the same old diatribe you normally spout whilst comlpetely ignoring what other people say.
3. I do not encourage epeople to "run to court". That is a last resort, hence my posts advise on giving the seller the opportunity to correct the situation. Legal recourse is a right and one thta should only be used as a last resort. You fail to ignore the required actions between something going wrong and commencing court action.

I'm not going to correct you on what you ave said as it has been done countless times before. Why don't you just give up?

At least have the courage to use the same login name rather than setting up different ones in a useless attempt to disguise yourself, you cheese eating surrender monkey. Go and play tag on the motorway.

[GuidoT]

Please keep it civilised.

If you are unable to, then please do not post.

[patdavies]

Originally Posted by fred_2009

i can see why no one likes you gyzmo

I like you gyzmo.

I find your posts erudite and informative

[gyzmo]

Why, thank you Pat, I like you too!

Other supportive comments such as PatDavies' are more than welcome, but don't feel put out!

[patdavies]

I think that fred_2009 might need to take his PC back - upper case doesn't seem to be working:o

[gyzmo]

Neither does his brain....

Can we first stop all references to "zit face Steve" - it's highly annjoying (and somewhat disparaging to those who suffer from acne.

On the subject of alternatives - you seem to have completely skipped the part where I said that the store should be given every opportunity to rectify the situation.

And then you miss the entire point of this issue. It is the law that governs the contract. It is the law that places responsibilities and duties on the SELLER WITH WHOM THE CONTRACT IS WITH - NOT SOMEONE ELSE.

If the seller will not fulfill their obligations, then it is for the Courts to ensure the law is applied.

I do not want people to go to the courts ideally. I want seller to adhere to the law and not shirk their responsibilities. If the seller does not have proper staffing or procedures to fulfill their duties then that is a problem for the seller to address and NOT for the consumer to have to go out of their way to obtain their legal entitlements.

That's the last I am going to say on the matter. Fred 2009 / RPOV or whatever else you are calling yourself can continue to post whatever diatribe you wish.

It will simply be followed by Demon's rather funny but tragically true health warning.

[ForestChav]

Lol...

[spikeachu]

Originally Posted by fred_2009

i count 10 stores within 70 miles of me with qualified staff. meaning they do not come from sales back ground.

Don't you have better things to do than travel upto 70 miles to various PC World stores asking the technicians about their qualifications?

The truth is, the mid - highly qualified people don't work for PC World because retail environments aren't where the money is. If they do find themselves there, it's a stop-gap until another offer comes in.