PC World Computer Repairs

[Conniff]

Who mentioned anything about going into the shop and "shouting" your rights.

You take it to the shop and explain the fault, thats it full stop.

I see nothing about shouting or demanding in that.

[Conniff]

Originally Posted by fred_2009

i am on about other therads and other posts from the infamous five who only advise is to go into store with the copy and pasted SOGA.

try smiling atleast. was never advise given by them

try taking a picture of the fault in action.was never advise given by them

try saying "ill come back later to give you time to inspect". was never advise given by them

try sayng "hi, goodday to you, i have this faulty product". was never advise given by them

the way they word it is a demanding way. Zit face steve does not know law so needs to be shown proof. if you dont have any then automatically shopper will get into argument because steve says no.

arm yourself to avoid arguments. if steve gets ****ed off with you he will tell his manager that you are aggressive and you can get banned.

be polite and be helpful. dont just state your rights without stating your responsibilities too

So no one has told anyone to do those things. Maybe that is because it is common sense and a normal person would do that instinctively.

You forgot one thing that should 'always' be advised, go to the toilet before you leave home.

If zit faced Steve does not know law then zit faced Steve should go ask supervisor for assistance instead of trying to waffle.

One last thing to all posters, make sure your smiling while your typing, hi-de hi

[Conniff]

I'm sorry, I never intended to get personal, but fred you are obviously zit faced Steve, the things you say are total crap and what the hell a bed and sex has to do with PC World only you know.

Watch my Lips,

No one advocates going in and spouting the soga to them.

The only time soga has been mentioned is when they point blank refuse to do something the law ie soga says they must.
That is the only time it is suggested you use soga.

Why oh why are you mods allowing this nobber to continue posting.

[demon_x_slash]

Methinks that because, a lot of the time, 'fred' shows people how not to do it. It also shows the potential attitude of ill-trained in-store employees.

It is obvious that you be polite. It is obvious that you do not shout and scream and act aggressively. Indeed, it is obvious that the answer is not always a clear cut refund, repair or replace. However, it is also obvious that many in-store employees are not trained in consumer law (as they should be, in the rudimentaries at least) and simply trotting out a standard 'the warranty has expired and they can't help you', is not only contravening your statutory rights as a consumer, but damned bad after-sales service. If your product has demonstrated that it is not fit for purpose, faulty, or fails within a silly amount of time, then it is the company that you go back to, yes. But as a consumer, you are entitled to go back to the exact store where you purchased the item and ask for reparation, whether repair, refund of replacement. No one expects 'the Tech Guys' to be crouching in the stockroom balancing a workbench on their knees, and therefore for their item to be fixed immediately. If it has to be sent away for repair, then so be it - however, the in-store staff cannot refuse to deal with it on your behalf.

[gyzmo]

Originally Posted by fred_2009

copying and pasting SOGA does not mean you know it.

As is evidenced by your posts, fred. Let me give you and example.

Top spec DVD player, cost £1 000 and conks out after 1 year. It is sufficient in court to say that expectations are that the product should last longer given the price and quality of it. It is then for the seller to counter this. This is well established in case law. Perhaps you can ask your lwayer / judge mates about it, or better still get a book on SoGA and actually read it so that you might at least understand some of the issues being talked about.

[Conniff]

I think I would same the same gyzmo if it was a £20 Tesco player.

[gyzmo]

Originally Posted by fred_2009

again gyzmo wrong.

ok so its £1000 ok its a DVD player. but its over 6 months. just stating it is over £1000 and it should last over a year is not enough.

what you should say is that with all human issues ruled out that it should last over 12 months.
like the possibility that your kid stuck something in the dvd tray to cause the issue or problems with your electricity supply blew it up.

all you state is it being a £1000 dvd player thats the be-all and end-all.

NO

its over 6 months so you should show proof that it should be repaired. again you have responsibilites and yet you lack to inform people.

offer more detailed advice and examples.

if you said
Top spec DVD player, cost £1 000 and conks out after 1 year AND PROVEN WITH INDEPENDANT REPORT THAT IT FAULT FROM PRODUCTION. It is sufficient in court to say that expectations are that the product should last longer given the price and quality of it. It is then for the seller to counter this.

i would not be here correcting you.

it is for the consumer to prove it before the seller counters it!!!

Ok, all those judges must be wrong. Lords, Chief Justices etc have no clue what they are talking about. Lets just scrap our entire legal system coz Fred seems to have it all sorted.

READ SOGA - CH. 14 Key Words:

Expectations given price etc, and expectations of a REASONABLE PERSON

Then go away - PLEASE

[Bookworm]

Originally Posted by fred_2009

and as for bookworm.

you all say that you dont advise demanding refunds but you would accept them to deal with it.

so they would deal with it by inspecting it and proving it. they not request you to send off to manufacturer personally they did not ask for a independant report. they would deal with it and send you the money. but no you demanded instant action.

that is not your right. read SOGA again bookworm you have to give the company reasonable time to inspect the fault!!!

Oh, Fred, Fred, you don't need anyone to make you look like a fool, do you? You do a fine job by yourself.

If you had bothered reading my post properly (not your greatest talent, I know!), you would have seen that the item was a travel bag, with a ripped seam. It didn't need the manufacturer to inspect it to see that it was a ripped seam, all it needed was someone else than Stevie Wonder behind the counter. Since the guy at the counter disn't have dark glasses, a white stick and a Labrador at his feet, he could see the ripped seam very clearly indeed. We're not talking of mysterious faults here, not of complicated electronics: It's a seam that has ripped! The notion of sending it off for "analysis" is obvious to all (except you, it would seem) as nothing more than a fob-off.

Incidentally, if you're going to quote my posts, please quote them accurately, not removing part of sentences without showing that you have done so, in a feeble attempt to twist what I said.

[Bookworm]

And just to prove that we do not tell people to "bang their fist on the table" "shout SOGA" or "make unreasonable demands to get things fixed right NOW)":

Advice please RE: Faulty goods testing (WITH A TWIST!)

Please see what both Gyzmo and I said. Try to match that with your accusations.

[gyzmo]

Originally Posted by fred_2009

be considerate to others on here atleast. give them advice about what legally they can do. and if you want to add advice about pushing their luck state that the advice is not their legal right but by doing so may get action under a customer satisfaction / goodwill reason

Yes, Fred. Please do follow your own advice before lecturing others who know quite well what they are talking about

[gyzmo]

I don't work for any company - I am a fulltime undergraduate - and what's that got to do with anything anyway?

If staff are not trained, that is the seller's problem, not that of the consumer, a point I have repeatedly stated and one that seems to fly over your head.

As it happens, I do know what I am talking about which is why harly anything you state appears in my posts except as corrctions.