Usb

29th October 2006, 17:34

I bought a pack bell in feburary this year. approx april the usb port came off in my hand. i phoned them to ask only for them to say it was not under warranty and it was my fault. what do i do ? as this was plstic ? The same thing is happening to the other usb port ?

barracad · 29th October 2006, 18:38

If you bought it in February then it should still be under warranty, but remember that a warranty is in addition to your statutory rights, it does not replace them.

Have you contacted the retailer? They have a duty to deal with your complaint under the SOGA - don't waste your time contacting the manufacturer.

What did you buy? Packard Bell make lots of things... PCs, printers, scanners, etc.

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MrShed · 29th October 2006, 19:48

How do you mean the usb port came off? It is usually flush with the case?

29th October 2006, 22:29

it was a desktop pc

MrShed · 29th October 2006, 22:40

Yes....so how has the usb "come off" ??? Unless it is a strangely designed PC(and I mean very strangely), it would take a hell of a lot to dislodge a usb port, faulty or not.

29th October 2006, 23:09

Its The Plastic Bit That You Attach The Usb Cable To Not The Whole Thing !!!

MrShed · 29th October 2006, 23:12

OK...the "bit you attach the cable to" is metal, maybe in a plastic housing, flush on the case. Do you mean the plastic housing has come away?

30th October 2006, 09:50

Yes the plastic bit has broken off completely

MrShed · 30th October 2006, 11:16

Well, that is cosmetic damage, and I would say not a manufacturing issue.

30th October 2006, 12:52

There are 4 or 5 wires that are exposed

MrShed · 30th October 2006, 13:39

Is still cosmetic damage, and still not a manufacturing fault!

30th October 2006, 13:59

That means that one of my usb ports is down.

bearo · 30th October 2006, 14:10

You can buy a usb hub for less then £10.00 with about 6 additional hubs on it.

M the Merciless · 30th October 2006, 14:31

Actually, you can get a 4 port one in Poundland. Before you ask, it costs £1. AND it comes in different colours, for the well-coordinated man or woman.

callumsgran · 30th October 2006, 14:38

Ming i dont know about merciless, you're definitely priceless!!!! lol

30th October 2006, 16:29

i already got around it i bought myself a 52 in 1 card reader with 6 ports on it !!!!
for 99p

bearo · 30th October 2006, 16:40

there you go, problem solved.... all for 99p...think about all the letters and stamps you have saved in bringing them to court for it.

30th October 2006, 16:51

also the ink etc lol

Battleaxe · 30th October 2006, 17:08

This is entertainment and problem solving all in one. it's such a change to have a laugh.

30th October 2006, 17:22

i now know for next time. When i buy a new pc i will take my pliers with me and give every usb port a jerk. lol

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