ASUS X70S Blu-ray Laptop

[B1nary]

Hello Everyone. I bought this laptop about 2 months ago, since day one it has been unable to play a blu ray DVD. everytime I try and play a Blu ray DVD the software freezes! Ive tried other software but get the same results, the software stops responding, It does play normal DVD's but not the blu-ray.
I've seen a posting on another site, for exactly the same problem, which was diagnosed as a problem with the specs of the laptop, being the bare minimum specs for running blu ray software.
What I really need to know is what options do I have, the way I see it, is that I've been sold a laptop that obviously isn't up to the job its meant to do.... Play a blu-ray dvd
Is it possible to get a refund?
I dont really need a refund, just a laptop thats supposed to do what it's meant to!
Its not really faulty as such, so the option for repair is not viable.
looks like I'm going to have to buy a more expensive laptop
any thoughts on this would be greatly appreciated.

Thanks in advance

[old_andrew2007]

you should use your consumer rights with in the SOGA to reject the item, as you say the spec appears to low to allow blu-ray disks to be played.

[B1nary]

Can you believe it...... the laptop turned itself off and won't come back on!! no power! must have heard me slagging it off earlier so now its sulking .
Its definately going back tomorrow now!!

If they offer to replace it with the same model, I'm going to make sure they play a blu ray disk first!..

[B1nary]

Hi again.
Spoke to Asus on the phone friday (0870 number, say no to 0870.com sorted out that ) told them the problem, but couldn't help at that time because the office hrs were 9-5 and I just happen to call at 4.55! and he didn't have a clue! but he did take my number and say they'lll call back on monday mid morning.. no call so didn't hang around and took the laptop back, and explained the problem to the sales assistant/tech guy! (...the latter word I use very loosely!!) who asked me if I had tried a 'factory restore'!!!!!!
'Oh I see,' I said. 'I suppose that will upgrade the graphics card and CPU so that the DVD will play' !!!! at which point he must have realised he'd not completely understood the problem.
He took the laptop up the back to 'test' it, and returned and told me that it doesn't work!!!!! I told him to try the one on display, which he did, which also never worked! so he went up to the back and returned 5 minutes later, said that there must be a problem with that model and that he'll exchange the laptop as an act of goodwill, because I've had the laptop longer than 28 days and usually under their policy they dont exchange goods!!! I replied 'Well I dont care if it's 328 days, you've just admitted that there's a fault with the laptop, gave him a bit of SOGA

......they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

and you said there's a fault!..He'll speak to the manager and see what he can do! after that point it was plain sailing!!

swapped laptop for another make, which was dearer when I bought mine but was now at the same price .. so I'm a happy bunny!!!
CAG rules!!!!

[pompeyfaith]

well done quality result you got them in a cornor that they could not get out.

[B1nary]

..... forgot to mention..... nipped in earlier today to get some dvd's, and they still had it on sale! after the manager said on Monday that he'd take it off the shelf and inform Head office. that can't be right surely? didn't have time to to explain it to the cashier, just got my goods and left!
I'll probably send thier HO and email, if they ever get read!