 Toshiba P200 1-ED
Hi, I'm new to this and just want to ensure that I have everything prepared for when I go into PC World and ask for a replacement laptop.
The Toshiba machine in question has always had a faulty volume wheel and other intermittant faults. We took it back to PC World when it just crashed and at this point it was in the first 6 months. They managed to get it working again and acknowledged the faulty volume wheel. However I needed the laptop at that point for exams so PC World said bring it in once you're done and we'll fix it. Anyway, after exams I took it in with a list of the faults and they said they'd do what they could. It took two weeks to fix the faults (the first week it was just sitting around the store because they neglected to put in the fact that we had backed up the data on it and were trying to charge us £30 for them to do it) and when they returned it after replacing the DVD-RW drive (why?), the battery and the volume wheel, they had broken the numeric pad and there were now 27 different errors about why Windows Update wouldn't function. Anyway, got it back two days ago after sending it back for them to fix the pad (another week) and for some reason they had replaced the AC adaptor. Yesterday evening (PC World closed so couldn't take it back) the laptop won't charge. We have proof of purchase (if they want more, PC World can and will(!!!) just print off their reciept again). The original fault was diagnosed within the first 6 months and ever since it went in, there has been nothing but problems. To try and fix the Windows Update problem, it was restored to factory settings using the rcovery disk yet Windows Update still has the errors. It has spent three weeks of the seventh month in their custody and about 4 days of that month in our possession just to find something else wrong with it.
I'm going to try and claim a replacement or refund after giving them ample time to repair it ("Windows Update is a software issue and isn't covered in your warranty"). Everytime it went for repair it's come back with a new problem. Am I within rights for the laptop not being "satisfactory" (under SOGA guidelines of what satisfactory is), not being "fit for purpose" (a purpose being Windows Update) and that I am entitled to a replacement laptop? The seller found the fault in the first 6 months, repairs were carried out which resulted in new problems. Nearing the end of 7th month.
I have the local Trading Standards number (Ealing) programmed into my mobile, a knowledge of the SOGA along with my rights and a computer printout of SOGA so that they can look at it if need be. They cannot pass the buck onto Toshiba as Toshiba published on their website "If you purchased your computer or notebook at PC World, Curries or Dixons, you must speak to the Techguys in store". I'll also have a print-out of that just in case they try that approach.
What are the chances of me getting a replacement laptop and what are the chances of them taking me seriously since I am a teenager who just finished their A2s? | 
