Help please note sure what my rights are with Packard Bell pc

[deecee66]

Hi All
New to these forums and would really appreciate any advice.
I bought a Packard Bell pc from pc world on the 8th April 2008, this was only after stating that i needed it for online gaming which is the main thing i really use the pc for.
As i had not been well recently i hadnt got to try my new pc for online games until last week, i was very disappointed as i can not play online games with it as it laggs terribly, so much so i am now using an old laptop which performs perfectly.
I took it back today to pc world and asked if they could look at it and have just been called and told there is nothing wrong with it, but there is as i can not use it to play online games which is the very reason i bought it.
Can anyone give me any advise on my rights please, as it cost me £800.00 and am now resorting to use a laptop to be able to play my hobby.

[labrat]

playing through wired or wireless and what model pb?

[deecee66]

hiya playing through wired on the pc, model no is packard bell imedia2414. Just a point though i am now using my old laptop which i have a wireless connection and copes better than the pc i just bought.
It is quad core, 3 gig ram, 8 meg cache, 320gig hard drive and 8400gs, which i was told would cope more than well with online gaming.

[labrat]

http://support.thetechguys.com/3311

i know there was ALOT of computers having that difficulty with actually connecting might have affected speed as well.

not sure that might help..

in the online game can you get a sheet print off of the lattency to show the store might help you argue with them, print off the same sheet from the laptop and show it them as a comparison....

stores going to do anything to ge tout of it as there return time is 28 days, if they try to stick to that point out that that is only ADITIONAL to your statutory rights...

[deecee66]

hiya

thanks for that info, i will be going back to pc world tomorrow to see what they say. will let you know the outcome if thats ok.

Appreciate your help with this tyvm

[The Chez]

Hi there.

I have a Packard Bell PC which I bought from PC world too. It's an older model to yours though, bought in 2006. I am able to play online games perfectly fine on it and it's nothing special with the specs. I would keep up the fight, take the game along to the store and show them the system requirements are perfectly fitted to that computer's ability.

It could be some issue with the network card, but I'm going on me being able to use mine, which is older than yours for online gaming fine. Most new PC's are more than ok for this type of stuff.

[BloominHeck]

Originally Posted by deecee66

Hi All
New to these forums and would really appreciate any advice.
I bought a Packard Bell pc from pc world on the 8th April 2008, this was only after stating that i needed it for online gaming which is the main thing i really use the pc for.
As i had not been well recently i hadnt got to try my new pc for online games until last week, i was very disappointed as i can not play online games with it as it laggs terribly, so much so i am now using an old laptop which performs perfectly.
I took it back today to pc world and asked if they could look at it and have just been called and told there is nothing wrong with it, but there is as i can not use it to play online games which is the very reason i bought it.
Can anyone give me any advise on my rights please, as it cost me £800.00 and am now resorting to use a laptop to be able to play my hobby.

What games are these/this?

I'll get you some commands to do and so you can print off some details (And maybe solve your problem).