Selling second hand goods

corny90 · 27th April 2008, 20:15

My daughter purchased a laptop from PC World not only was she sold the laptop but [edited]by the sales people to buy over £100 worth of software. SOft ware that wasnt necessary. On the same day I had been to another shop and purchased the exact same laptop for her (she had had bother getting credit for it so I was going to let her pay me monthly) Unfortunatley I hadnt told her as I wanted to suprise her. She took the PC back to PC World and they refused to refund as they said the machine had been used She had been sold the PC as a Band New piece of equipment not as it turns out second hand. I rang the store and the manager a very rude man [edited] (who portrays himself as manager but isnt) said basically it was tough as far as he was concerned the machine was new and I was a liar if I said any other. He said it was normal practice to tell people that the machine wouldnt work properly if they didnt nuy lots of software. I emailed the headoffice and after exchanging many emails they refuse to accept the machine back. They ahve accepted the software eventually.

We are going to have to pay to have the machine checked by an independant to assertain that there is no illegal stuff on the machine and then resell privately.

WARNING: NEVER SHOP AT PC WORLD OR ANY RELATED STORES [edited]

ForestChav · 27th April 2008, 20:29

I don't actually see what your point is.

You bought your daughter a lappy and didn't tell her you had and she bought the same one? That isn't PCW's fault.

When you tried to take one back when there's nothing wrong with it, other than you don't need it, you're surprised when they don't take it back? Well that again isn't PCW's fault. They are only obliged to do something if the goods are faulty, not unwanted. They will have to sell that as a pre-owned now.

And it IS used. If it has been taken out of the packaging, the seal has been opened, so it isn't new. Why is that lying?

As for the software well they are bound to upsell things. Warranties, Norton, Office? You do need if not that software something which will do the same job as it. It is down to the buyer to make that decision, the store are there to sell things. If they didn't sell things, they would not be there.

corny90 · 27th April 2008, 21:12

Both PC's were purchased at PC world, the PC was NEVER switched on by her but when taken back to PC world they told her it was a USED MACHINE that makes it faulty at the point of sale. The seal was broken when the box was put into a PC world bag. Thats how they are selling second hand goods.

ForestChav · 28th April 2008, 01:23

But the seal was broken since the item was sold.

Conniff · 28th April 2008, 01:41

Why do you need to have it checked for illegal stuff if you have never switched it on?

When you come to sell it, if you use ebay, then be very carefull of buyers who pay and as soon as they receive their purchase, withdraw the funds or make an 'item not received' dispute.
If you do use ebay, I would make it a pickup only item.

corny90 · 28th April 2008, 10:46

Quote:

Originally Posted by ForestChav

But the seal was broken since the item was sold.

The sales person got the boxed machine and put it in the bag. When they got the machine home it was an unsealed box. It wasnt opened by the sales peson in the shop in front of them as they only looked at the demo model on the stand. When trying to return the item they said they couldnt refund as the machine had been already used. Yet it was sold to them as a NEW item. Thats why I need to get it checked as we have no idea what the store has used the machine for.

gyzmo · 28th April 2008, 11:03

I'm confused. you are saying taht the computer was second hand.

It will be second hand if someone else other than PC World had ownership before you did. The fact of the label being broken does not in and of itself make it second hand.

In terms of refund, you would only be entitled to one if teh goods did not conform to the contract. In such a case, it would not matter taht the seal was broken or not. You cannot test something without breaking the seal.

If it is being returned becasue of a change of mind, then it is the sellers returns policy that is the issue. They can impose nearly whatever restrictions they want so long as they ar drawn to your attention.

Lefty · 28th April 2008, 11:25

I understand your frustration, but wouldn't it have been sensible (and much less hassle) to have simply returned the SEALED one that YOU bought? There would have been no problem with PC World's own return policy then.

Gyzmo is quite correct. The fact that the seal had been broken doesn't mean it was second hand. Often it is prudent to check all accessories are present in a product before bagging it up.

If you plan to sell it privately, you can check it is brand new by simply plugging it in and switching it on. It should start up with an installation wizard "Welcome to Windows" and won't set up fully until you enter your own preferences etc.

By NOT running the installation wizard, the laptop will remain in its "brand new" state next time it's switch on.

Cheers
Lefty

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit	Small Claims Court Guide New Edition	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki N.B. Please note - due to postage costs these products are only available in the U.K.