Negotiating a deal.

[big blue one]

it has been that way in pc world for over a year, and currys went that way in oct. hence me not working for them any more. staff morale, and service quality has plummeted, all the big eraners have left!!

a certain guy at our store on sales went from earning 35k a year to 13k!!! u just can't do that to ya staff and expect them to stay. he now works at dfs, back on his 35k+ i presume.

[Thailand]

Originally Posted by big blue one

2. pc world/currys till systems have the option to select "service agreement offer" as a discount reason, so if he selects this you need to read ya rights, as all free gifts/offers must be returned when refunding any associated deals.

I personally do not think any bubbles have been busted. I took the warranty and the discount of choice was 'Manager discretion'. No mention of it being returned has been recieved.

[big blue one]

Originally Posted by big blue one

2. pc world/currys till systems have the option to select "service agreement offer" as a discount reason, so if he selects this you need to read ya rights, as all free gifts/offers must be returned when refunding any associated deals.

if, he selects this.

[Thailand]

I'm not getting into a shouting match. Ok, lesson learned - if the CS happens to select this potential discount method than we should all expect to return our discount. I cannot recall why bringing this up was relevant to any post, but I now know at least... thanks.

[CustomerAdvisor]

Hi, I'm new here but I happened to notice this posting. I work for PC World and deal with a lot of customers trying to get discounts. They expect that PC World are making a fortune on computers and somehow consider it their right as a customer to some kind of freebie to close the deal.

The truth is that the margins on hardware are low - try and find some of the specs they have on laptops lower priced elsewhere!

The method above, regarding the "extended warranty" does work, and it is relied on by many a customer advisor to meet targets on PC Performance (which is 60% for base units and laptops).

There is no such option as "service agreement offer" as a reason for a discount; this comes off the price of the base unit/laptop usually.

We are not supposed to give discounts other than for advertised promotions that are not present on our system under Customer Offers, for the price promise, and by using Manager Discretion for PC Performance.

No customer has to give back the extras... this is the idea! We know damn well that half of the customers will want to cancel the service, but we need our figures to balance out.

In other words, if you want a discount, do as we say and you'll get one. You've heard of cashback haven't you?

[Bobus-Man]

I work in Currys and from a sales point of viewthe best way to negotiate a discount is to outline what you want straight away (product, accesories, cover, delivery etc.) and just ask nicely for a deal.

There are very rarely any deals for cash, as it makes no difference to me how the customer pays. Infact I prefer cards because I don't have to count the (EDIT) stuff.

Whatever yolu do don't be pushy as it just irritates the sales people, we aren't paid commission and see very little reward/incentive for risking a bollocking from giving a bit of a deal. I've lost count of the times i've not given people a deal because they behave like morons.

With regards to the cover although not neccrsarily needed sales staff are judged on their sales of the stuff. It makes alot of money and you are much much more likely of getting a better deal if you take it up, (especially if it's monthly because you can just cancel the direct debit)

[CustomerAdvisor]

Bobus-Man has hit it right on the head. Pushy customers who expect they should receive a deal just for buying are irritating and it makes the sales guys less likely to want to help them. I've lost count of the number of customers I've dealt with who, on seeing a £349.99 PC or laptop, have said "Throw in a printer and you've got yourself a sale", or even worse, "Do it for £300...."

Whenever this happens to me, I just say "We don't throw anything in with or knock anything off the price of just the equipment because we make more profit selling a laptop bag than the thing that goes in it. I'll see what you're buying and try and work something out. (hint hint hint)"

Some people still don't take the hint and storm off.

The moral is, do not treat us as if we are being unreasonable in offering you products and services to go with it - that's what the web is for. If you want a deal, realistically, you need to be listening to us!

Rant over! lol