pc world laptop advice please

bobbyj · 19th April 2008, 16:24

my laptop is out of warranty by some four months and has developed an intermittent screen fault. do i have any recourse to demand free repair?
surely it's reasonable to expect a £450 purchaseto last longer than 16 months. thanks in advance

ForestChav · 19th April 2008, 16:33

Yes, but you may need to get an engineer's report or similar to prove the screen fault was inherent in the item.

Take it back to PCW and see what they say, first of all.

gyzmo · 19th April 2008, 16:34

Yes probably. s.14 of sale of Goods Act requires that goods last for a resonable length of time and be fit for purpose. Contact PC World and request a repair . They will probably tell you tough due to teh waranty - that its additional to your statutory rights and cannot override them (so in other words it doesn't matter about the warranty).

labrat · 19th April 2008, 16:36

daft question what make, what model and what intermitant fault?

just asking because it might be a known issue on that particuar model

laptops · 31st July 2008, 06:27

That is very valid point. some times particular models have certain problems.

Quote:

Originally Posted by labrat

daft question what make, what model and what intermitant fault?

just asking because it might be a known issue on that particuar model

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