Class Action: PC World - Anyone Up For It?

[elizabinti]

Hi there

I am one of many severely annoyed customers of PC World. I'm also a post-grad law student and am personally thinking about small claim-sing my particular issues with them. I'd write up my own saga, but frankly it's no different from anyone else's on here.

As Trading Standards are unlikely to help one consumer on their own, I'm thinking about organising a bundle of complaints to take to them. The more the better. It'd be like the class actions they have in the States. It wouldn't have any legal effect, but that's beside the point - their level of service is Victorian. I want to put pressure on them to change - one angry customer on their own won't be enough.

There'd be logistical issues - data protection for anyone who wants to join in, for example - but I'm sure there's a way to do it.

So -

Is there anyone out there who wants to join me and put pressure on these idiots?

[gyzmo]

Just an aside but very much on teh same thing, the Enterprise Act does allow TS / OFT to take action on civil matters, but there are two problems:

1. Size of company. due to politics, finances etc, it is unlikely tha the larger companies will be the subject of action taht is normally taken against the smaller ones.

2. Getting problems to teh attention of TS via Consumer Direct. Quite simply, not enough people, I reckon, are reporting matters to CD, even if it is just for information purposes. If everyone who had a legitimate problem that PC World refused to resolve actually reported it, there would be real evidence that would justify consideration by teh authorities.

However, back to the matter. I haven't had much problems with PC World becasue I hardly use them (and when I do, they are for some reason very willing to sort out any problems once a couple of things have been explained to them). But I hope others do join.

Good luck.