PC World sales staff u gotta luv em

[debt4get]

purchased a new laptop from pc world last friday, paid for laptop cash and was then asked by the salesman, 'as not all of the parts on the laptop are covered under the 12 months manufacturers warranty would I like to purchase their most wonderful PC world warranty insurance' Which parts would a manufacturer like to try NOT putting under the 12 month warranty? I enquired, 'well you know things like the battery'... tell u what mr salesmen I would argue in every court in the land that I am entitled to a 12 month warranty on brand new goods and that includes every bloody part of it!!...
I''ll give you the first year free' he cries,as I head for the exit,... NUMPTY I've already got the 1st year covered under the manufacturers warranty, but no worries as he's gonna give it to me for NO CHARGE what a service!!

[ForestChav]

Depending on the make, the battery may only be guaranteed for six months, and in some cases three. So the salesman may be right. Otherwise, it is covered for manufacturing defects occurring in the 12 months, not accidental damage which is covered in the extended warranty. So you are getting more. I don't think the battery is covered under PCP though.

Read the paperwork, see what isn't covered and what is, if you don't like the plan take your free year and cancel it.

[debt4get]

oh I agree accidental damage is a different kettle of fish, but would have that covered through my own contents insurance, though it must be a brave manufacturer not to have all parts of machine covered for standard manufacturers warranty for 12 months

[debt4get]

just had a look to make sure and battery is covered for 12 months under manufacturers warranty

[martin2006]

and is it?

[martin2006]

ignore #5, misread #4
sorry........im a numpty

[gyzmo]

Id say that if any of it didn't last 12 months then the words "Sale", "Goods" and "Act" would be ringing in their ears for a good few minutes after being read the riot act (well, SoGA)

[debt4get]

oh yes gyzmo I agree 100%

[Complaints.retail]

Forget about the manufacturers guarantee a minute. Batteries are classed as consumables which come under a separate agreement then the Sale of goods act.

There is no set 3 month, 6 month, 12 month, 6 year rules under sales of good act for batteries. There may however be a certain monthly amount stated under manufacturers guarantee's. Please remember guarantee's and SOGA are separate.

however there is a life expectancy on all batteries which state times such as thousand hours of use, a thousand recharges ETC. Doing some maths, lets say that the battery is only suppose to last for 1000 hours. Thats about 41 days of constant 24 hour use. If the battery states that it's life expectancy is 1000 recharges and each recharge lasts 3 hours then thats about 125 days of constant 24 hours a day use.

The average person uses a computer for between 15 minutes to 8 hours, so it is hard to dictate and state a official timescale for consumables.

Each case has to be individual and worked out properly. So please do not suggest that a consumable has a 6 year SOGA coverage or a 12 month manufacturer's guarantee as standard. This is just one products guarantee, please be careful as each manufacturer has different life expectancies and timescales.

[Complaints.retail]

Forget about the manufacturers guarantee a minute. Batteries are classed as consumables which come under a separate agreement then the Sale of goods act.

There is no set 3 month, 6 month, 12 month, 6 year rules under sales of good act for batteries. There may however be a certain monthly amount stated under manufacturers guarantee's. Please remember guarantee's and SOGA are separate.

however there is a life expectancy on all batteries which state times such as thousand hours of use, a thousand recharges ETC. Doing some maths, lets say that the battery is only suppose to last for 1000 hours. Thats about 41 days of constant 24 hour use. If the battery states that it's life expectancy is 1000 recharges and each recharge lasts 3 hours then thats about 125 days of constant 24 hours a day use.

The average person uses a computer for between 15 minutes to 8 hours, so it is hard to dictate and state a official timescale for consumables.

So as a generalised guideline for people with batteries that have a 1000 recharge capacity and use it every day at work 9 to 5 then it is expected to last a year.

Each case has to be individual and worked out properly. So please do not suggest that a consumable has a 6 year SOGA coverage or a 12 month manufacturer's guarantee as standard. This is just one products guarantee, please be careful as each manufacturer has different life expectancies and timescales.

[gyzmo]

What? Sorry, but that shows a complete lack of understanding of legislation. There is nothing in sale of goods act about 6 years. The 6 years comes from the Limitation Act which puts a time limit on how long one has to make a claim.

Sale of goods legilation merely implies terms into a contract - reasonale durability, fit for purpose as described etc.

no-one has suggested what you say they have suggested. You have completey mixed up teh two different aspect. Oh and on th maths - the average person uses a computer between 15 minutes and 8 hours. I think that covers just about everyone who uses a computer!

[gyzmo]

Oh and another thing. SoGA is not an "agreement". You cant opt out of it, change it, avoid it (unless you dont actually buy anything) or in anyother circumvent it. It is there in every business to consumer contract of sale of goods.