Returning laptop to PC world... Lost recipt?

[Skót]

About 10 months ago I bought a laptop from PC world which has developed a number of faults, the laptop hinge has broke, the power cable snapped and worst of all, the laptop electricutes the user if you touch the front edges.

I tried to return it but as I can not locate the recept, they would not accept it.

Do I have any standing here?

I was thinking along the lines of using the data protection act, asking for all information held on myself, such as what I have bought, when I bought it and using what payment method.

If I obtain these, would this constitute as proof of purchase?

Are they legally bound to provide me with these details?

Is there an y other way around having no recipt ie showing a bank statement?

The laptop in question is a compaq presario c500.

Cheers

[Bookworm]

How did you pay for it?

If you paid by card, a statement showing the purchase is sufficient proof.

[Skót]

Paid with Visa Debit... So a bank statement will do?

Cheers

[Bookworm]

Yep. A receipt is not necessary, only proof that you purchased it where you said, when you said.

Let us know how you get on, but if they give you any grief about it, report them to Trading Standards.

[Skót]

Cheers my friend. Just frantically dug aroudn for a bank statement (ususally shred them) and luckally found the relevent one, along with a statement from 2005. Possibly the only two statements I still have.

Will pop down tomorrow.

[gyzmo]

There is another thread on this forum on the same issue (though not PC World, the principles are the same). Additional answers can be found there.

[patdavies]

Originally Posted by Skót

worst of all, the laptop electricutes the user if you touch the front edges.

I presume that you mean getting a tingle/shock. Electrocution means death by electric shock - in which case you have a real problem involving PCW with the coroner!!