PPI Query - GE Money

[minklemoo]

We have a secured loan with GE Money. We were in process of selling house and clearing this debt. When they were contacted with regards to outstanding balance they quoted £xxxx outstanding. When I asked why so much more than borrowed, they claimed it was because of PPI, but not to worry, as we can claim it back after house has sold.
In meantime we have had a letter saying that they are cancelling policy as of 7/01/07 and won't renew it (no reasons given)

Are they doing this to get out of paying us back our rebate? (we have never claimed btw) and if this is the case, can I get our money back through courts?

Am only asking, as this is different to majority of cases on here! (trust me to be awkward! )

[callumsgran]

AFAIK they cant cancel the policy unless you have defaulted on it in some way, you can only get it back through the courts if it was mis-sold which it well may have been by the sound of it? being as you dont seem to be au fait with all the details of it!

[reidnet]

Hi Minklemoo,
I would be onto to them to get any reason for cancelling your policy in writing as something here stinks. I think you will have a job on your hands getting a straight answer out of this lot though, they tend to go round the houses and never get to the actual point. You have to keep on top of this mob too, they do not work to your timescale at all, not even with Subject Access Request they were late with mine and I have sent complaint to the Information Commissioners Office regarding this. I did recieve some information from them, but one part that was mentioned in a letter from them failed to show up in Subject Access Request data, so someone telling porkie pies or they have failed under Subject Access Request.

Oh GE Money , why do I hate that name.. . I have been in a fight with GE Money since September regarding Mis Sold Payment Protection Insurance. I have found them to be a right Mob to deal with so far. Story Basically is you ticked the box so tuff S**t, I complained to FOS, FSA which were not a lot of help. I also Complained to the FISA, they were a bit better, and i had long telephone conversation with them last week, They had looked at my complaint and a senior officer has talked to a senior Director at GE Money, who said he would contact me to try and resolve the matter. Going on GE Im not holding my breathe waiting for them to make contact.

I am now at the stage of taking them to court over this, I doubt if I will manage to get the papers etc in before Xmas though due to workload etc, I will be taking them to court using the English Small Claims system, so this may delay things a bit too.

Good luck mate, and keep up the fight that you will no doubt get into with GE Money.

Ian

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[kippy2]

hi sorry to crash but what info do you put in section g...on the n149 form re ppi on credit cards/store cards? thanks

[kippy2]

please bump bump! need to do my aq by friday lol thanks

	County Court guidebook by Judge Patricia Pearl Follow this link to read the review of this excellent Small Claims Guidebook. This comprehensive and very accessible guide will take you through the process of suing or defending a claim. This guide will help you take control of your litigation and make you more confident about doing it yourself. Applies to England and Wales