Hi, I'm in the same boat. Having got "the bug" through writing a rude letter to Barclaycard and getting all of my wife's premiums refunded (only £53.64 but a victory all the same) I would like to do the same for my mother-in-law. Her position is slightly different and is as follows:
She has had, at points, quite large outstanding balances on her MBNA card. When she got the card in 2001/02 she took the PPI because she was worried, due to the size of the balances, that if there was a medical / health problem and she couldn't work, she didn't have enough spare cash to cover the repayments and would default.
When she had a Cancer scare in 2005 she called NatWest (another creditor) they stumped up immediately. MBNA on the other hand said, "Terribly sorry, you're no longer covered because we've changed the rules" She had paid premiums for the whole time she had this MBNA card and is insistant that she was never informed of this change to the policy.
My problem is that she has destroyed all of her old paperwork including anything that she may have signed, boxes she may have ticked etc.
How much information can I ask for with an
Subject Access Request?
Can I get more than statements.
Can I still claim for her because this card and account was activated pre-regulation?
Any tips anyone......?