Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
 Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p
|
Do your Internet search here
Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
| | | | Do your Internet search here:-
|
Come and chat with us here (NB: External site NOT affiliated with CAG)
| | | CAG Announcements
| |
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ.
You will have to register before you can post.
To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Are you a victim of unfair trading?
Check it out
The Consumer Protection from Unfair Trading Regs 2008 Have you been defaulted?
Would you like to clean up your credit file?
Check it out
| | | | | | | Payment Protection Insurance (PPI) The misselling of Payment Protection Insurance is widespread, and believed to run into billions of pounds. This forum will help you to see if you have a valid claim for a refund, and guide you through the process. | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed.
To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.
Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | | 
5th September 2008, 18:28
|
#1 (permalink)
| | Basic Account Customer |  PPI in general **WON**
Hello all!
I have a few questions I need advise, I am checking through the policy I have with a loan with Welcome finance, in the terms and conditions it states I should have been in full time employment for 24 months, in my case I was. But the loan is a joint application and my wife wasnt full time employed 24months prior to the sale of the policy? Could this be a case of miss selling? Besides from that I would never have agreed to pay £293 a month on just PPI. Its crazy!
Any advise on the standard terms would be great! Im checking all the PPI on everything I have. Is it a general thing that people should be in full time employ for 24 months prior to the sale of PPI?
Thanks
Stewie
Last edited by 082stewie; 9th September 2008 at 17:17.
| 
|  | |
8th September 2008, 14:24
|
#2 (permalink)
| | Platinum Account Customer | Re: PPI in general
Hi Stewie
I understand from this information that the loan is still ongoing. I imagine that you should have the Terms & Conditions for the whole loan and for the PPI element. These will contain exclusion clauses and will indicate whether you can make a claim if one or both of you is unemployed. Do you have these?
You say that your wife was unemployed prior to the sale ... was she employed at the time of the sale?
How was the loan sold to you? Face-to-face or over the telephone? Were you informed during the sales process that alternative PPI products were available to you other than the Welcome PPI and the comparative costs of these? This is information that a lender as big as Welcome will most certainly have access to.
The FSA regulates the selling of PPI and stipulates that such information is provided during the sales process so that the customer can make an informed decision about purchasing a PPI product that meets their personal circumstances and needs. You obviously would not have chosen to purchase the Welcome PPI had you known the true cost of the premiums!!!
You don't say when the loan was taken out but I imagine that it was fairly recently so the regulations will apply to the sale. Even so, the Principles of Business which are legally binding to a lender within the Financial Services and Markets Act 2000 and contained within the FSA Handbook, will apply here.
It seems to me that most lenders don't comply with the FSA's guidelines when they sell us PPI and in fact, are often clearly in breach of the regulations.
When you've answered the Qs I've asked and had a think about the sales process and whether you believe you were given sufficient information to help you make an 'informed decision', then we can think about the next stage and potentially getting your money back if you do believe that PPI was mis-sold.
Best wishes, P
__________________
'Fortune favours the brave.'
If you feel that I have been helpful, then please feel free to tip my scales.
Any advice given is purely on the basis of my own views and opinions and offered in good faith.
| |
| | |
9th September 2008, 01:10
|
#6 (permalink)
| | Classic Account Customer |  Re: PPI in general
Hi 082 Stewie
To upload make sure you photocopie the original then use
that to scan use pritstick and some paper to cover your
details , if I can use photobucket anyone can 
good luck
cheers T99 | |
| | |
9th September 2008, 12:36
|
#8 (permalink)
| | Basic Account Customer | Re: PPI in general
Quote:
Originally Posted by 082stewie  Hiya, any ideas on how to upload a PDF file? Its pretty big and has 4 components to it?
Thanks
Stewie | I tried photo bucket but it wont work as its a PDF scan. There are 4 parts with my complaint right to the final response from Car Giant. Makes for some good toilet reading.
Stewie | |
| | |
9th September 2008, 16:09
|
#13 (permalink)
| | Basic Account Customer | Re: PPI in general
Told you guys I was technically challenged -grin!!!! I dont know if the admin can put them all into one because it confuses me just looking at it.
Summary of everything...
Basically I bought the car on the 6th Jan 2006 and walked into the showroom and selected the car I wanted. After this I filled in a bunch of papers, I really didnt pay attention to anything and I was really under the impression it was all part of the loan, I had no idea this was an option that I could refuse or ask for alternative pricing. I had only been in the country for 5 months and it was the first hire purchase I had made. I didnt have a clue how the "system" works.
I did get some faxes from Car Giant a few days after I took delivery off the vechile. You can see the dates on the fax sheets.
I was aware of added insurance but didnt know the process and it was pushed onto me like it was something I needed to have and was important. I didnt know any different. There were two sales people involved. The first gent was the Senior manager and he left half way through and was replaced by a Junior sales person.
I made the mistake of using a generic template when requesting my PPI back and I think this was a mistake as now I am being ripped apart by the argument they have put up.
I hope someone can help.
Stewie
Last edited by 082stewie; 9th September 2008 at 16:18.
| |
| | |
11th September 2008, 00:08
|
#16 (permalink)
| | Platinum Account Customer | Re: PPI in general
Hey Stewie
Pffftt to the person from the 'other forum'.  Let's have a go at this ...
I've had a read through the documents you provide and they answer the majority of the Qs I asked you in my first post.
Even through you have been provided with a Demands And Needs Statement, my view is that this document is poorly prepared and does not really set out how the policy suits your particular needs.
See this information below: From the Treating Customers Fairly section of the FSA website, there is a section focusing on PPI. Where poor practice, it deems, included:- Not explaining the PPI product clearly, including significant exclusions and limitations of the policy.
- Failing to ensure the customer was eligible to claim against the product.
- In advised sales, not finding out whether the PPI policy was suitable for the customer
- In advised sales, poorly put together statements of demands and needs that did not explain the firm's recommendation or tailor the information to the individual customer.
- Inadequate systems and controls in place around the sales process. These could result in sales staff not following the firm's own processes, and ultimately for inappropriate sales practices
The chap who replied to your complaint acknowledges that the salesperson didn't comply with FSA guidelines in explaining other cover products available and the comparative prices of these, against the PPI product you were being offered. This is a clear breach of FSA regulations and the Banking Code.
You are obliged to receive information that helps you make an informed decision as to whether the PPI product meets your needs and personal circumstances. I doubt whether you would have taken the product had you known the true cost.
I think you should write a letter explaining that you believe you have been mis-sold PPI and that you want your money back.
If you'd like help with the letter, let me know. I'm happy to help you wih this ...
Painty x | |
| | |
