Elmo & Lucy v Lloyds again!!

[Elmo South]

I'm not sure how long an individual post can be so this might be in several bits. It is worth reading & I'm not just saying that because I wrote it.
This is the story of a battle with Lloyds TSB via a compalint to the Financial Ombudsman Service.

This all started with my other half getting in to a bit of a mess with borrowing. In order to sort out the immediate problem of repayment, she contacted the CCCS and with their excellent help agreed a repayment plan, paying reduced amounts to everyone. Everyone stopped interest & charges apart from Lloyds TSB in respect of her personal loan.

When I was going through her papers, I noticed that every loan with, originally the TSB then Lloyds TSB, had had Payment Protection Insurance added to it.
Furthermore, her borrowing had been regularly refinanced by the bank.
When I started to add up the amounts of PPI premiums & interest I soon relised this had probably caused the majority of her financial problems (Is this starting to sound familiar??????????).
We complained to the Bank that they had lent her excessive amounts of money & that she had been sold excessively expensive PPI which she didn't really understand.
The bank to a long time to look at the complaint & we went through about 18 months exchange of letters before they issued their final decision and basically said - No we haven't done anything wrong at all we're really good people & all our staff do exactly what they should. So that's all right then !!!!!
Having received the Final Decision and being far from happy, we then took the complaint to the Financial Ombudsman Service.
Next post to follow as soon as Ihave a few minutes!

Elmo & Lucy

[noomill060]

still waiting with baited breath...

[RedVixen]

Hi

I have just had my full and final where they ignored everything I said so am starting to put together the FOS complaint but I really am not sure if I will be that paitient

Where is yourswith the FOS

[alanalana]

Hello Elmo South,

I'm not sure how long an individual post can be so this might be in several bits. It is worth reading & I'm not just saying that because I wrote it.
This is the story of a battle with Lloyds TSB via a compalint to the Financial Ombudsman Service.

This all started with my other half getting in to a bit of a mess with borrowing. In order to sort out the immediate problem of repayment, she contacted the CCCS and with their excellent help agreed a repayment plan, paying reduced amounts to everyone. Everyone stopped interest & charges apart from Lloyds TSB in respect of her personal loan.

When I was going through her papers, I noticed that every loan with, originally the TSB then Lloyds TSB, had had Payment Protection Insurance added to it.
Furthermore, her borrowing had been regularly refinanced by the bank. ( After a friendly call from your customer advisor offering to help no doubt. Been there got the teeshirt)
When I started to add up the amounts of PPI premiums & interest I soon relised this had probably caused the majority of her financial problems (Is this starting to sound familiar??????????). ( Yes a bit, I will post a link to my thread about 7 Loans 4 with Direct Line Financial Services and 3 with RBS. It is long thread but a lot of info to be used if you need any)
We complained to the Bank that they had lent her excessive amounts of money & that she had been sold excessively expensive PPI which she didn't really understand.
The bank to a long time to look at the complaint & we went through about 18 months exchange of letters before they issued their final decision and basically said - No we haven't done anything wrong at all we're really good people & all our staff do exactly what they should. So that's all right then !!!!! ( got this teeshirt as well)
Having received the Final Decision and being far from happy, we then took the complaint to the Financial Ombudsman Service.
Next post to follow as soon as Ihave a few minutes!

The FOS take a while but they do work. I submitted complaints when:

They failed to comply with S.A.R - (Subject Access Request). (Currently with adjudicator)
When they made a goodwill gesture (duly refused) (since settled after 30% increase in offer through adjudication)
When they failed to respond to second mis-selling claim within 8 weeks. ( with adjudicator awaiting result )

I also complained to Information Commissioners Office, FSA. OFT and the BBA.

Please see this nightmare which is gradually getting sorted in my favour.

alanalana PPI claim against RBS (looking for some help) please

If you can use any of the letters to further complain to Information Commissioners Office, FSA etc Please feel free to use bits as required. I believe the Competition Commissioners Office may well receive your mail too.

Good Luck

aa