Welcome Finance - missold PPI and part of loan

[Dipply75]

Hi all, am trying to pick up where I left off with my partners missold PPI on a welcome loan. Was starting to look into this when life went a bit haywire but it has annoyed me all along lol.

2 parts really - the first is that the PPI was definetely missold. Mr other half was told, point blank, he had to take the insurance or no loan. Company policy. The second thing is - he was told that they could not have 2 loans at the same address, so he would have to pay off the remainder of my loan also. (approx £1500 left i think). Thing is, I had applied as just me, my income only etc - a single application that he was not even mentioned on. HIS application was the same - single loan, based on his income etc only - but he had to pay off my loan as I lived in the same house as him? Different names etc (not married). So they have essentially made my o/s £1500 ish stretch over another 3 years at a million% interest. Can this be right???

She said it was company policy again - anyone have any light they can shed on this? To prove my point, in Oct 07 I phoned and asked for a loan and was accepted (I did not take it BTW!!!) - even though my partner still lives here and his loan is still ongoing - so whats the truth??

I intend to get my teeth right into this now, and all the other fights I have had to put on hold so any input eagerly accepted.

am off to enjoy an absolutely stunning scottish sunset now, not even welcome can spoil that lol

	Are you letting your bank keep your money Are you giving away thousands of pounds?? Many people aren't claiming all of the money they are entitled to when they make their bank charges claims. You have been forced to pay unfair bank charges. Have you forgotten that your bank has charged you inteest on those charges? If you are overdrawn and the bank owes you charges - then your overdraft is made up of charges - money which you bank owes you. Yet you are paying interest to the bank - on your own money!!! Follow this link to see the discussions on this. You might even double th size of your claim.

[hellhasnofury]

Originally Posted by Dipply75

Hi all, am trying to pick up where I left off with my partners missold PPI on a welcome loan. Was starting to look into this when life went a bit haywire but it has annoyed me all along lol.

2 parts really - the first is that the PPI was definetely missold. Mr other half was told, point blank, he had to take the insurance or no loan. Company policy. The second thing is - he was told that they could not have 2 loans at the same address, so he would have to pay off the remainder of my loan also. (approx £1500 left i think). Thing is, I had applied as just me, my income only etc - a single application that he was not even mentioned on. HIS application was the same - single loan, based on his income etc only - but he had to pay off my loan as I lived in the same house as him? Different names etc (not married). So they have essentially made my o/s £1500 ish stretch over another 3 years at a million% interest. Can this be right???

She said it was company policy again - anyone have any light they can shed on this? To prove my point, in Oct 07 I phoned and asked for a loan and was accepted (I did not take it BTW!!!) - even though my partner still lives here and his loan is still ongoing - so whats the truth??

I intend to get my teeth right into this now, and all the other fights I have had to put on hold so any input eagerly accepted.

am off to enjoy an absolutely stunning scottish sunset now, not even welcome can spoil that lol

Hello and Welcome,(no pun intended)

That is a very strange company policy to have, what if you/he were just lodgers not all people who live at the same address are together, so I can't see how they can do that, but then again we are talking about Welcome. If you read threads on them, you will understand their tactics.

Have you send a Subject Access Request for get all information relating to this loan, if the loan was taken out over the telephone, you need copies of the recordings

The Subject Access Request template you will find in the ppi sticky section. Get it send off and wait for the info to come.

If you need advice or help just ask

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

	Are you letting your bank keep your money Are you giving away thousands of pounds?? Many people aren't claiming all of the money they are entitled to when they make their bank charges claims. You have been forced to pay unfair bank charges. Have you forgotten that your bank has charged you inteest on those charges? If you are overdrawn and the bank owes you charges - then your overdraft is made up of charges - money which you bank owes you. Yet you are paying interest to the bank - on your own money!!! Follow this link to see the discussions on this. You might even double th size of your claim.

[itsmeandonlyme]

Hey Dip,
Is it any chance you can post the copy of your agreement here or email it to me?

Thank you

M

[fergal71]

hi its me would you mind if I pm you a copy of my agreement with welcome to see if you think if it is invalid and I can claim. it is over 6 years old. ????

[Dipply75]

Hey guys, thanks for the start offs, congratulations Itsme BTW! I read about your victory, nice one. All that work you (and others) did has just paved the way for all us - much appreciated lol

Will send Subject Access Request off asap and take it from there, will also get agreements scanned in if anyone can glance over them. Will have to do a bit of maths (scary :o) but I am sure they stung us with the early settlement calculations too, don't think any rebate was applied at all.

I do remember looking into the insurance part as my agreements listed underwritten by Norwich Union, who had no record of working with Welcome at all, but never got digging much further. For those who do have quick look over before signing, seeing a reputable company like Norwich listed would look so legit.

This has bugged me for so long now, I 'welcome' the fight (soz, cheesy but I love it )

Thanks guys, or gals!

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[itsmeandonlyme]

Hey Dip,

Thank you so much...

Let me know when you receive a copy of your agreement..



M

[Dipply75]

Hey all, had a thought last night regarding the shady way this loan was sold. When my partner was told 'you cannot have 2 loans at the same address - company policy etc' and he had to pay off mine, did they break any of the privacy and/or data protection laws?

Our names are completely different, both single applications with no mention of a partner, any other income or anything, just the same address, yet they told him I had a loan with them (I hadn't told him about it previously), how much I borrowed, confirmed my FULL name and d.o.b. and how much was outstanding!

To me, this is my personal financial information that they just blabbed away to someone who (as hellhasnofury points out) could have just been a lodger, or even my landlord or someone. To be honest, doesn't matter if it was my mother, they still have no right to do that!

To then let him take action on the account as well - all completely without my knowledge or say so, can they possibly do this??

Can't believe I haven't thought of this until now - amazing what red wine done for the synapses

[hellhasnofury]

Originally Posted by Dipply75

Hey all, had a thought last night regarding the shady way this loan was sold. When my partner was told 'you cannot have 2 loans at the same address - company policy etc' and he had to pay off mine, did they break any of the privacy and/or data protection laws?

Our names are completely different, both single applications with no mention of a partner, any other income or anything, just the same address, yet they told him I had a loan with them (I hadn't told him about it previously), how much I borrowed, confirmed my FULL name and d.o.b. and how much was outstanding!

To me, this is my personal financial information that they just blabbed away to someone who (as hellhasnofury points out) could have just been a lodger, or even my landlord or someone. To be honest, doesn't matter if it was my mother, they still have no right to do that!

To then let him take action on the account as well - all completely without my knowledge or say so, can they possibly do this??

Can't believe I haven't thought of this until now - amazing what red wine done for the synapses

Oh yes, this justs get better, they made him pay off your loan, would he pay off mine please

Write back to them and point out the serious error of their ways, threaten you will report them to the Information Commissioners Office, for a breach of the Data Protection Act, divulging your personal details to a third party. They have also violated your basic human rights in doing this.

Also mention unfair business practices, and you will be reporting them to trading standards, office of fair trading and the financial services authority. That may or may not make them pull their finger out and sit up and take a bit of notice.
And then definately report them

[Dipply75]

Just had a conversation with the Information Commissioners office and I have to say I am absolutely disgusted. Apparently, because the breach of the Data Protection Act act happened more than a year ago they would not normally look into the case! :o

I asked them to define 'first aware of the breach' as is that when I was aware my details were passed on, or when I was aware this was actually wrong/unlawful/whatever? Advisor said I knew in jan 06 when my partner took the loan out. BUT I DID NOT KNOW IT WAS WRONG!!! naively, yes, but they made it sound so legit (as they do). company policy etc.

So basically I am now being penalised because I was not aware of the ins and outs of the Data Protection Act at the time. That is disgusting. Welcome thrive on taking advantage of peoples LACK of knowledge and the Information Commissioners Office are now essentially backing them up by only giving folk a year to find out (or be told) there was a problem! After that....tough cookies. Either there was a breach or not. It is unfair to just assume that everyone has a working knowledge of all the laws involved in a financial transaction.

I am completely happy to see them in court if the Information Commissioners Office shrugs their shoulders of all responsobility. There, rant and rave over. sorry!

[hellhasnofury]

No problem, you rant and rave all you like, it can be quite theraputic I do it all the time. Just channel all of that tension into catching them out one way or another

I would send a letter to the Information Commissioners Office and ask for an explanation regarding the conversation and advice they have given about a ??????year and why they will not investigate this breach of the Data Protection Act, of welcome discussing your personal details with a third party.

Have you spoken to the Financial Ombudsman regarding this matter

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[Dipply75]

Hi guys

Sorry for the delay, I had to concentrate on whooping British Gas's butt, duly done! i didn't send my complaint as I decided to have a good look through everything and have now spent weeks trying to compose a complaint for ALL the issues I have discovered.

Have just seen Sparkelz thread and nearly peed myself laughing, there are so many similarities, not to mention number of problems. I will write a list soon but for starters:

The Data Protection Act breach already mentioned above
The missold PPI - above
Partners contract is monthly but he pays weekly. If he missed a weekly payment he ALWAYS paid within 2 days but they have charged him late payment fees etc!
His interest rate doesn't seem to check out
My 1st insurances had T&Cs on the schedule stating if I did not complete a schedule of cover form thing, I wasn't covered. does anyone fill in ANYTHING when getting a welcome loan or PPI?! paid and was never even covered.
Never got any rebates on PPI when settling loans early
My loan agreement states 24 payments of £141 p/m, muppet in office then phones me a week later to say oops, messed the figures up, its actually £156 p/m, that ok best friend? Niave me said ok. Very dodgy goings on there - will explain later
My credit file shows only £141 p/m being paid and last payment late - was not!

Theres more but for gods sake. Now BG have been butt kicked I want this to have my full attention. Will scan agreements 2moro if someone could have a look over and give me opinions/laughs?

Any help much appreciated, thanks!

	Are you letting your bank keep your money Are you giving away thousands of pounds?? Many people aren't claiming all of the money they are entitled to when they make their bank charges claims. You have been forced to pay unfair bank charges. Have you forgotten that your bank has charged you inteest on those charges? If you are overdrawn and the bank owes you charges - then your overdraft is made up of charges - money which you bank owes you. Yet you are paying interest to the bank - on your own money!!! Follow this link to see the discussions on this. You might even double th size of your claim.

	Credit Report Click link to open in new window.

[Fluffy Viper]

Hi Dipply75. I should probably start my own thread with this question but does your partners weekly payments equal his monthly one? I pay £50 p/w (I find this much easier and Welcome gave me the option of doing this after I found monthly payments difficult on a previous loan) but my monthly payment is £200 p/m so over a year I pay £2600 whereas if I paid monthly I would pay £2400. I have missed one weekly payment but I did not incur any charges as I was in front. This also means that I will pay the loan off 3 months early over the 4 year term so will I get a reduction in interest accordingly? If anyone else can comment on this please do (and if a moderator wants to put this in its own thread please do).

	Are you letting your bank keep your money Are you giving away thousands of pounds?? Many people aren't claiming all of the money they are entitled to when they make their bank charges claims. You have been forced to pay unfair bank charges. Have you forgotten that your bank has charged you inteest on those charges? If you are overdrawn and the bank owes you charges - then your overdraft is made up of charges - money which you bank owes you. Yet you are paying interest to the bank - on your own money!!! Follow this link to see the discussions on this. You might even double th size of your claim.

[Sparklez30]

Hi Dipply see you are having fun with Welcome too - I'm hoping my friends battle is almost over now! I couldn't believe just how much was wrong with her dealings with them - I most certainly would not recommend Welcome Finance to my friends!!

Hows your complaint coming along? If you rescheduled you might want to check their statements as they took an overpayment from my friend and would never have "found" their error had we not questioned it!


@ Fluffy I don't know the answer to your question but from my limited dealings with them I would say its unlikely?? A seperate thread might be wise to stop your question getting lost!

[Fluffy Viper]

Ok. Thanks Sparklez.

[Dipply75]

Hi Fluffy Viper, sorry, kids been ill (all at the same goddam time!) so ltd time on my pooter!

Ah, the weekly/monthly payments thing....well, in HONESTY you should pay the loan earlier therefore less interest - but I have no doubt that it wouldn't work this way with Welcome. My partners loan was over 36months @ £212.44 per month and they are taking £53.11 per week - so they HAVE just divided by 4, like you. I think they would continue taking payments until the 36 months was up - thats a big difference.

Not sure how to prove that intention though - maybe an early settlement statement would show this up?

too tired for straight thinking - or sums lol!

Let us know when you start a thread, will subscribe ; )

	Are you letting your bank keep your money Are you giving away thousands of pounds?? Many people aren't claiming all of the money they are entitled to when they make their bank charges claims. You have been forced to pay unfair bank charges. Have you forgotten that your bank has charged you inteest on those charges? If you are overdrawn and the bank owes you charges - then your overdraft is made up of charges - money which you bank owes you. Yet you are paying interest to the bank - on your own money!!! Follow this link to see the discussions on this. You might even double th size of your claim.

[Dipply75]

Hi Sparklez - still working on that VVV long letter - have decided to send all to the head office and just send a request for an early settlement statement and statement of account - see abpve - to the branch at the same time.

I could not believe how many similarities there were between your friends complaint and ours! Will keep you updated as I don't expect this to be easy - even if just for the comedic value!

Thanks ; )

[Fluffy Viper]

Thanks Dipply. I have started a thread with this question, its on "Other Institutions", headed "Welcome Finance-Weekly payments". I would put a link here but I haven't figured out how to do that yet.

[Sparklez30]

I see Dipply already found your other thread but just in case anyone else is interested the link is

Welcome Finance-Weekly payments

I can't wait to hear how your claim goes Dipply - the letter I posted up was one of many we sent and I believe the longest was 7 pages long lol. SOmetimes I get a bit carried away when I'm complaining

[Dipply75]

Hi all. Well after much deliberation methinks I'll be going the whole hog on this one, insurance especially. Turns out Welcome are a member of the finance and leasing assoc and their code of practice makes interesting reading, especially for a welcome victim....

As far as I am concerned I paid for a policy that I was never covered for - going by their T&C's - and have serious doubts it even existed. Norwich Union are listed as the insurer so I will be complaining to them about Welcomes behaviour and advice - It states clearly that Welcome were authorised to sell the insurance on Norwich's behalf (my old agreement).

Any Welcome customers are welcome (sorry, so cheesey lol) to read this code of practice and play 'did they or didn't they' for their loans/PPI etc. Different codes depending on the year you signed

FLA :: Consumer finance :: Consumer Codes of Practice

Really really will get stuff scanned in etc - sorry.

[thomasz]

Thanks for your advertising,hope see you soon.