HFC fined for PPI misselling - game over for them!!

[adamski]

Any news on this the PPi forum is very quite
I am just starting my complaint against HFC

[scousepie]

Excellect Thread

[scousepie]

Originally Posted by scousepie

Excellect Thread

I need to write a letter to HFC, is there any templates I can view for a guide?

thanks

[bathgatebuyer]

Interesting quote from the solicitors who were acting against HFC:

"The PPI market has been the subject of intense regulatory scrutiny amid claims that it is unnecessary and expensive. The policies, designed to insulate consumers from an unforeseen loss of income, are highly profitable, with lenders earning as much as £1,200 from a policy that costs only £20 to sell, according to the Competition Commission".

So now we know - £20 to sell a policy and the possibility of making thousands. This really can be described as a non-protection racket.

[l23b]

I have only found out after two years of hassle with this hfc.There arragont rude and dont care and i have even got bad health now because of them with all the stress,Im at my wits end with them and really need some help on this one: Ieven got family to tell them to **** off or even that i am dead? they ring 7 8 9 10 11 12 times a day ive even changed me numbers 5 times?

In 2005 i bought a laptop for work reasons form pc world in the uk. for the price of 799 however the sales man place a extra 200 pound payment protection plan on top of the payment of hire agreement.

I clearly said no to this and they said i need to be at 1,000 pounds to get the laptop.
I questioned the sales guy about this and he agreed to do sale for 799.99p (to my knowledge i never known he put the 200 on top of the price after saying no to him until 14 days after sale which was too late.)

So i went to work happy knowing i got my laptop business sorted and paying by direct debit.I paid till i got a balance of 300 pounds or so owing,I asked hfc to take the reminding off my card of 150 or so till i was left with 100 or so left.They said they wud get it sorted out and contact me. fine

6 months later i joined the forces in the u.k was training and was working in duration for 2 years places.hFc broke there promise i set up a direct debit with my old bank account and left at that.They never took a payment and cancelled my direct debit their end saying the bank delined it when clearly they never did bank official stated when in correspondent.However hfc wacked on charges of 45 pounds per dd fail and so did the bank (28 pounds) which left me to close the account in the present time stated? so i went opened a new account.They hit my credit card with a 300 pound overdrawn hit...(this makesd that dam old laptop now in total over 1200 pounds paid). I refused to pay anymore but they claimed i still owe money to them and if i dont pay i am defulting my contractional obligations or summit. I told em to **** off"

now in 2008 i get them all the time writing to my dads address, stating i owe over a 1,000 pounds uk money and that i inrest is being added until i come and arrange payment. I have 35 different laptops since then.I cant seem to upgrade my current account to a proper account im stuck with a post office account and i dont know how to prove this ****en company have ripped me off as it feels they have the law on their side as well as a major bank. I have been to c.a.b wrote to the financial service and almost everyone i know even m.ps and been brushed off time after time after time.I have lost my credit card cos of them takingmoney. With all the stress of them ringing and ringing and ringing and saying stupid things like ya took the loan mr x it our own fault when ya gunna pay i am now gone from being fit as a fiddle to type one diabetic and had 1 small heart attack? which i am fine now but they ring 12 13 14 15..

Ive decided to aviod them but i cant seem to do that but i wanna put this to bed and end it any ideas?

the I hate hfc with a passion man.

	The Direct Debit Guarantee • The Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society. • If the amounts to be paid or the payment dates change, we will notify you three working days in advance of your account being debited or as otherwise agreed. • If an error is made by us or by your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid. • You can cancel a Direct Debit at any time by writing your Bank or Building Society. Please also send a copy of your letter to us. This is a term of your banking contract and you can sue on it.

[scousepie]

HFC are the scum of the earth, they miss sold a PPI agreement to me after they were fined in Jan 2005. shame on them.

HFC Stands for:

High Fictitious Charges:

Anyhoo don't get to upset as you have rights.

1st, you need to send HFC a CCA Request to find out if they have a signed agreement.


2nd, send a SARs request letter, this is for all the information on your account plus charges and payments ect that they hold. its your right to obtain these docks.

have a look in the Letter Template Libarary for all the letters.

if you have any problems filling or locationg the forms please post.

oh, and send your letters registered post as proof.

good luck.

[laurab08]

Originally Posted by crampers

hi all good to be back what about claims prior to 2005 mine goes back to 1996 anyone

CRAMPERS Aslong as you have some documentation for the finance you can claim back as far as you like.

[gnasher2000]

i need of a bit of assistance here , i've just recieved a letter from the HFC bank stating that i am in 5,538.44 in arrears on a loan i took out with them on the 12th of april 2005, i entered into an agreement where i understood that all interest would be frozen and i would pay 140 per month of that loan , which i have keep up since the agreement was made. Where do i stand?? as the total balance of the loan was 8,000 , i'm really in a bit of shock recieving this

gnasher2000

	Are you letting your bank keep your money Are you giving away thousands of pounds?? Many people aren't claiming all of the money they are entitled to when they make their bank charges claims. You have been forced to pay unfair bank charges. Have you forgotten that your bank has charged you inteest on those charges? If you are overdrawn and the bank owes you charges - then your overdraft is made up of charges - money which you bank owes you. Yet you are paying interest to the bank - on your own money!!! Follow this link to see the discussions on this. You might even double th size of your claim.

[Connie1963]

Hi All

I've been surfing all over the PPI forums and don't know if I've got the right one here, but I've bee battling for almost a year with HFC/Beneficial Finance and what a pain in the neck they are!

Due to our current financial situation, as my hubby cannot work due to a cancerous brain tumour, I started the long haul process of contacting them to state our financial position. They are so arrogant!

I've got them back to the negotiating table at the moment, but these fools are demanding £110.00 per month when after deducting for all priorty debts, I can only pay them £35.00 per month which I am paying.

A letter from their Collections office in Birmingham dated 3rd December clearly states that THEY cancelled my PPI on May 26th 2006. I didn't know this had been done and yet they have been adding PPI charges to the balance on my statements since that date and recently stopped it from November 17th 2008 due to this debt problem. I had no idea that this policy was cancelled and it only came to my attention after I initiated a claim for a mis-sold policy.

I'm furious!!! I have been deceived by them and wrongly charged here!

I am now drafting up a letter to ask for all the statements going back over the last six years to find out the full extent of the amount they have taken from me even when the premiums should have been stopped over two years ago!

Any advice on this would help so much.

Connie1963

[alanalana]

Hello connie,

[mtl]

Hi all, I had a few finance agreements with them and then a loan or two to include all the seperate agreements into one. I am not sure IF i was missold my PPI would anyone like to help me work out if they have? if I had PPI on a agreement already, then when i took out a loan to pay off all them and pay one lot of intrest (they agreed this would be the case) did I need to take out PPI on the new loan? Really confused and this is not my strong point. also am now on an IVA due to the High intrest on a loan from them.

Any help would be great.

[Connie1963]

Good news.

Looks like I've got HFC on the run. They have admitted liability and I'm getting the remaining outstanding balance written off in the next 4 weeks , or so.

Barclaycard are next. I've written two letters to them, and they havent even replyed. So I got my statements out and they are next.
They won't like it when I hit them with a charges claim, as well as miselling PPI.

MTL.

Get sound legal advice,as you are in an IVA. I kept on bombarding my creditors with letters, usind National Debtine Guide lines and also obtained a copy of the Financial Ombudsman Guide book to banking code of practice. I did consider an IVA, but you can beat them.

My own thoughts on your circumsatnces is that you may have entered into this IVA when you didn't really need to . You could have negotiated with HFC as I did. Yes they were complete idiots at first but it has now swung in my favour. NEVER GIVE UP and look at the outcome I now have( ok its taken nearly a year).
An IVA locks you in for five years. There is help to be had out there, Remember , you are NOT alone in your fight. Let us know how you get on.

Will keep you posted on developments.

Connie

	The Banking Code Follow this link to read the Banking Code in full. Ofen ignored by its subscribers, half-heartedly monitored and poorly enforced

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[mtl]

Originally Posted by Connie1963

Good news.

Looks like I've got HFC on the run. They have admitted liability and I'm getting the remaining outstanding balance written off in the next 4 weeks , or so.

Barclaycard are next. I've written two letters to them, and they havent even replyed. So I got my statements out and they are next.
They won't like it when I hit them with a charges claim, as well as miselling PPI.

MTL.

Get sound legal advice,as you are in an IVA. I kept on bombarding my creditors with letters, usind National Debtine Guide lines and also obtained a copy of the Financial Ombudsman Guide book to banking code of practice. I did consider an IVA, but you can beat them.

My own thoughts on your circumsatnces is that you may have entered into this IVA when you didn't really need to . You could have negotiated with HFC as I did. Yes they were complete idiots at first but it has now swung in my favour. NEVER GIVE UP and look at the outcome I now have( ok its taken nearly a year).
An IVA locks you in for five years. There is help to be had out there, Remember , you are NOT alone in your fight. Let us know how you get on.

Will keep you posted on developments.

Connie

Thanks for that, but am trying to find out what is defined as being miss sold? I'm unfortunaly not in the know on this so hoping someone can tell me

	The Banking Code Follow this link to read the Banking Code in full. Ofen ignored by its subscribers, half-heartedly monitored and poorly enforced

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[fedup74]

Hi mtl- missold- If they said it is compulsary to get the loan, if you are self employed, if you have a pre-existing medical complaint, if they applied it without you knowing If any of these apply you could start a thread and get lots of help in the PPI forum

[oldship30]

Hi I need a little advise.
I sent HFC first letter about being mis-sold PPI before christmas. They needed to reply by 30th December, which they did with a letter stating they "have been unable to resolve your complaint, as this investigation is yet to be concluded...once investigation has been complete, a full response will be issued in writing." They go on to apologise for the delay in responding and advise me of my right to complain to FSO. I have now, 26th Jan, received the same letter again.
What I'd like to know is should I wait for them or should I do something further?
Please help.

[Connie1963]

Originally Posted by oldship30

Hi I need a little advise.
I sent HFC first letter about being mis-sold PPI before christmas. They needed to reply by 30th December, which they did with a letter stating they "have been unable to resolve your complaint, as this investigation is yet to be concluded...once investigation has been complete, a full response will be issued in writing." They go on to apologise for the delay in responding and advise me of my right to complain to FSO. I have now, 26th Jan, received the same letter again.
What I'd like to know is should I wait for them or should I do something further?
Please help.

Don't wait any longer, get helpThey will keep you dangling on a thread. They want you to give up .

I can tell you HFC are so incompetent. Im in the process of getting my debt written off with professonal help and these idiots at HFC are demanding £112,00 pcm expecting me to pay up and want nearly £1000,00 in arrears then another letter admitting they have wrongfully charged me over a cancelled PPI policy. I.ve got several departments writting to me all at the same time. They know my circumstances yet they continue to send out letters asking for payments when they know what the score is. Just goes to show you how they fail to communicate among themselves. Talk about confusing!. A five year old could run that bank better than they can

And I,ve calculated that Barclaycard owe me nearly £800,00. Sent it off so just waiting to see what happens there.

Connie

[pompeyfaith]

Also when sending any further letters include a copy of this

FT.com / Personal Finance - Curbs placed on UK payment insurance sales

[cadencealex]

Wow just found this!!!


HFC sent a cheque out of the blue for PPI!!!!


Bizarre! Going to ring them up now and Subject Access Request them!

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[farmgirl27]

Re: PPI - They have defended it saying no what can i do
Hi everyone i decided on the advice of this website to take my claim to the court so i did the particulars as the template had and now they have come back to me with this evil defence basically saying get stuffed , what do i do now? do i do further particulars and list all the points they have raised , they keep talking about strict proof? ahh
some help please people thanks

[lawt32]

I too my have been mis sold ppi from hfc or some other name they use to disguise ppi taken loan out late 1990s for 3000.50 at the time i was working but had to give up work as a medical condition stopped me from working and I couldnt afford to pay hfc after I finished work I had to resort to family to help me out I was paying monthly installments of 30 pounds from a paying in book they kindly gave me lol.

After yrs of struggler I gave up all the letters of threats from diff dcs went in bin, then suddenly they must of sold my debt to another dc and then to robbers way.

Been paying robber monthly payment and all interests from other dcs and robbers I must of paid 3000.50 5 times over with all this interest they had.

Just before xmas 2008 I stopped paying them because they was ringing me up 4x aday and constantley sending letters sometime I would get 2 letts from robbers and both the letts were duplicate saying your account is under reveiw client as asked for a increase in payment sent 2 letters to say why the increase on dec 9th 2008 no response their response was feburary 2nd 2009.

Asked rude lass to send me all documents stateing that my debt with robbers is genuine and all proof that am I lible to pay also the stature bar things she says no because i acknowledged the letts and phone calls also I have been paying them up until before xmas 2008 is there a time limit how far you can reclaim.

Nothing back yet advise needed to next step forward where can i get templates for cca and sars and any other docs I need.

	Record your calls Follow this link to read the review of the Truecall telephone recorder and call manager. This is the Rolls Royce of call recorders. It's a bit pricey but if you buy it with our special offer you will get it at cost: about 20% discount. How much do we make on the deal? - Nothing at all. You can also buy cheaper devices from Maplins. Truecall is the best - but the important thing is to record your calls.

	Are you letting your bank keep your money Are you giving away thousands of pounds?? Many people aren't claiming all of the money they are entitled to when they make their bank charges claims. You have been forced to pay unfair bank charges. Have you forgotten that your bank has charged you inteest on those charges? If you are overdrawn and the bank owes you charges - then your overdraft is made up of charges - money which you bank owes you. Yet you are paying interest to the bank - on your own money!!! Follow this link to see the discussions on this. You might even double th size of your claim.