How long to wait?

[doolally lady]

Hi everyone, hope you are all well.
I have been in touch with LTSB regarding mis-sold PPI on a credit card and today I have received a letter from them with a case reference number on it, basically telling me that it has been 4 weeks since I told them about my concerns (actually it is longer but they seem to conveniently get their wires crossed) and that ordinarily they would have hoped to have it resolved by now. Despite their best efforts they haven't been able to yet.
They will write to me again within the next 4 weeks, either with their response or with an estimate of when I can expect it.
They then thanked me for my patience, (haven't had any for a long while & until you can freely buy it at the nearest supermarket, won't have any for the forseeable future).
This was from the Customer Service Recovery Centre, Brighton.
I presume this is a standard letter that just about everyone gets, so what I want to know is do I have to wait for them to drag their heels and if not what course of action is open to me?
Any help or advice would be welcome and I wish you all the best of luck and success in your battles.

[hellhasnofury]

Originally Posted by doolally lady

Hi everyone, hope you are all well.
I have been in touch with LTSB regarding mis-sold PPI on a credit card and today I have received a letter from them with a case reference number on it, basically telling me that it has been 4 weeks since I told them about my concerns (actually it is longer but they seem to conveniently get their wires crossed) and that ordinarily they would have hoped to have it resolved by now. Despite their best efforts they haven't been able to yet.
They will write to me again within the next 4 weeks, either with their response or with an estimate of when I can expect it.
They then thanked me for my patience, (haven't had any for a long while & until you can freely buy it at the nearest supermarket, won't have any for the forseeable future).
This was from the Customer Service Recovery Centre, Brighton.
I presume this is a standard letter that just about everyone gets, so what I want to know is do I have to wait for them to drag their heels and if not what course of action is open to me?
Any help or advice would be welcome and I wish you all the best of luck and success in your battles.

Hello,

I would expect that this is a normal response letter. Have you sent them your letter before action, just to nudge them on a bit.

[Jaynekul]

They take as long as they like unless you put a rocket up them. I would give them a deadline & then involve the FOS

[doolally lady]

Thanks ladies, will take your advice and get on to them. At least I feel as though I am in good company when I come on the forum.
Karen

[Gogivit]

Hello doolally,

I received a response from an insurer regarding mis sold PPI. They sent me their final reply I inturn immediately made a formal complaint to FOS who are now dealing with it.

Once you receive your final response just complain to FOS its so easy and straightforward. I can just sit back on this case and prepare my next one