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Payment Protection Insurance (PPI) The misselling of Payment Protection Insurance is widespread, and believed to run into billions of pounds. This forum will help you to see if you have a valid claim for a refund, and guide you through the process.

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Old 2nd December 2007, 23:50   #21 (permalink)
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Default Re: Supporting Legislation

I've added some links in the templates library here:

http://www.consumeractiongroup.co.uk...-services.html

I'm not sure whether the FSMA or FSA principles give rise to a cause of action for consumers.
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Old 4th December 2007, 23:55   #22 (permalink)
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Default Re: Supporting Legislation

I've also added some case law for misrep:

http://www.consumeractiongroup.co.uk...sentation.html
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Old 6th December 2007, 21:08   #23 (permalink)
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Default Re: Supporting Legislation

It is likely that the bank/loan company will try and block your attempts to get hold of copy documents etc. This is the current legislation I have found on the subject:


Document Retention

According to sections 221 and 222 of the Companies Act 1985, a public company is required to maintain records for a period of six years (section 222(5)(b).

As a loan agreement is active until the agreement is terminated, I would suggest that all the payment records (and other documents making up the file - including the agreement/application etc) would be "live" until the account is paid, or terminated - thus, the full file should be retained for at least six years after that.

This interpretation fits in with Inland Revenue legislation that requires prime documents to be retained for a period of six years - AFTER THE END OF THE RELEVANT ACCOUNTING PERIOD. That would mean some files need to be retained for up to seven years. The relevant legislation is found in Schedule 18 of the Finance Act 1998 (paragraph 21) - of particular significance is sub-paragraph (6) which states:

"The duty to preserve records under this paragraph includes a duty to preserve all supporting documents relating to the items mentioned in sub-paragraph (5)(a) and (b)."

I would suggest that where a loan has been taken out to repay an earlier agreement, at the very least, a copy of the original agreement should be kept - although this is something that a court may need to rule on.

Finally, key documents/application forms etc must be kept until 5 years after that business relationship has ended. This is a requirement of The Money Laundering Regulations 1993, 2003 and 2007.
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Last edited by alanfromderby; 6th December 2007 at 22:26.
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Old 8th December 2007, 17:20   #24 (permalink)
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Default Re: Supporting Legislation

The Limitation Issue.

As I understand it, claims for PPI misselling are based on misrepresentations made during the selling process. In some cases claimants may consider these misrepresentations to be fraudulent in nature (see earlier posts). There are also likely to be issues of concealment of facts and/or concealment of law.

My approach to the limitation issue is to not mention it unless it is raised by the loan company - at which point write back expressing your disappointment that they are trying to hide behind limitation, and that you consider that the limitation period will not apply due to section 32 and/or section 14A of the Limitation Act 1980.

You will find plenty of information and caselaw available to support all three exclusions outlined in section 32.

Should the claim escalate into a county court action, I would only include it in your POC's if it has been raised by the loan company as a reason for them not refunding. If they then raise it in their defence I would suggest you file a response to their defence using all three sub-sections on an "and/or" basis - and I would also include section 14A as well, just to be absolutely sure.
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Old 8th December 2007, 19:22   #25 (permalink)
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Default Re: Supporting Legislation

(5) For the purposes of this section a representation may be regarded as made if it
(or anything implying it) is submitted in any form to any system or device
designed to receive, convey or respond to communications (with or without
human intervention).
this i found interesting regarding the PPI i am claiming and maintain that the company who added this to my credit card informed me at the time it would clear my whole debt but this was not the case it paid 33 months but i was also charged two rates of intrest for the same PPI policy ,this is what i cannot understand they split the policy into two rates but i am of the opinion that they were double charging me for two lots of PPI
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Old 14th December 2007, 11:40   #26 (permalink)
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Default Re: Supporting Legislation

This is quite a useful document with regard to Misrepresentation .......contains refernces to relevant case laws too.......

Misrepresentation.




Misrepresentation.
> Contract law generally
>

A misrepresentation maybe in writing, orally, or by conduct. Silence will no usually amount to a misrepresentation.
Misrepresentation requires:
1) False statement of fact.
2) Relied on by the innocent (e.g. if you know better- no misrepresentation).
3) The misrepresentation induces the party into the contract.
4) The misrepresentation precedes the contract -Amalgamated Investment & property v John Walker (1977) 1 WLR 164

Misrepresentation of fact or opinion
A party that gives a misrepresentation of fact will generally be liable while a party who makes a misrepresentation of opinion only will generally not. Essentially this is used as a tool to control the number of claims.
Bisset v Wilkinson (1927) AC 177
A false statement of opinion is not a misrepresentation of fact. It had been suggested that a farm could hold 2000 sheep, when in fact this was not correct. Both parties knew that the farm had never been used for sheep farming so the number may have been difficult to predict. It was held that suggesting the farm could hold 2000 sheep was only a misrepresentation of opinion, and so there was no remedy available.
Sometimes a misrepresentation of opinion will be regarded as misrepresentation of fact. The rule was set out in the following case.
Edgington v Fitzmaurice (1885) 29 Ch D 459
The defendant tried to obtain loans from members of the public with the stated purpose of these loans being the improvement and extension of buildings. The defendant did not in fact intend to use the loans for this purpose. It was held that this was a misrepresentation and that “the state of a man’s mind is as much a fact as the state of his digestion”. A statement of fact was defined as an existing fact at the time the statement was made, not something to happen in the future. Although as in this case, a statement of intention is an exception to the general definition of a misrepresentation of fact.
Smith v Land & House Property Corp (1884) 28 Ch D 7
If you know the statement you are making is wrong there maybe a misrepresentation. A house seller had described a troublesome tenant as “most desirable.” It was held that there was a Misrepresentation. “There are facts that justify an opinion [being taken as fact]”. Namely that they knew the tenant was troublesome in failing to pay the rent.
Leaf v international galleries (1950) 2 KB 86
Innocent misrepresentation. The claimant had brought a painting believing it to be a Constable when in fact it was another artist. There was a time lapse of 5 years before this misrepresentation was discovered. The claimant sought rescission. It was held that misrepresentation must be claimed within reasonable time. No rescission was allowed in this case.
Reliance and inducement.
The innocent party must have been induced to rely on the statement.
Redgrave v Hurd (1881) 20 Ch D 1
A Solicitor wishing to sell their legal practice informed a potential buyer that it was worth £300. The seller invited the buyer to look at papers to check the value, but the buyer declined. Had he looked he would have noticed the Legal practice was in fact only worth £200. It was held that he was entitled to rely on the Solicitors statement as to the value of the practice and the buyer was entitled to recover.
If a contracting party has real knowledge that there is a misrepresentation to them by the other party before contracting then there is no remedy. The misrepresentation will be actionable if there is only a suspicion, or information which might, if checked, lead to the revealing of the misrepresentation.
Cf
Attwood v small (183 7 ER 684
A seller exaggerated the capacity of a mine. The buyer was also misled by an independent surveyor. It was held that the claimant had not relied on the statement of the seller, but on the independent surveyor. It was held there was no misrepresentation in this case as the claimant had relied on the independent surveyor not the seller.
Cf
Edgington v Fitzmaurice (1885) 29 Ch D 459
Although a party must rely on the statement, it need not be the only reason for entering contractual relations. In this case the defendant tried to obtain loans from members of the public with the stated purpose of these loans being the improvement and extension of buildings. The defendant did not in fact intend to use the loans for this purpose. The buyer had relied on this statement but had also wrongly believed he would gain property rights over the buildings, and he would not have entered the contract had he known he was not to get property rights. It was held that it was still a misrepresentation to obtain the loan on the statement used to induce the buyers, and the claimant was entitled to recover.

Non-disclosure
There is no general duty to disclose.
With v O'Flanagan (1936) 1 ALL ER 727
A Doctor was selling his medical practice and told a potential purchaser it was worth £200 which was true at the time. The Doctor fell ill and a number of patients left the practice reducing the value of the practice. By the time of contracting for the sale the business was worth considerably less than the £200 originally stated, but the Doctor did not inform the purchaser of this fact.
It was held if the statements are made in the course of negotiations, and then there is a change of circumstances, there is a duty to disclose the change of circumstances.
Dimmock v Hallet (1866) 2 Ch App 21
A seller of land containing a number of farms that also had tenants, failed to inform the buyer that these tenants were about to leave. This none disclosure was held to be a misrepresentation.
R v Kylsant ( )
A half truth misleads by non-disclosure of the full facts.
Words or conduct
Gordon v Selico (1986) 11 HLR 219
A owner of a property asked an independent contractor to rid their property of dry rot to get it ready for sale. They did not do so instead electing to simply cover it up so no one could see it. When the property was sold the purchaser later noticed the concealment of dry rot that had been covered up and it was held to be a fraudulent misrepresentation by both the independent contractor and the vendor.
Constructive notice of misrepresentation
There are circumstances where a party maybe considered to have ‘constructive knowledge’ of a misrepresentation before contracting even though they did not actually know. This occurs when one party becomes aware of something that should put them on further investigation or enquiry to discover the full facts- they are said to have ‘constructive notice.’ This typically happens in mortgage agreements where one partner in a marriage re-mortgages the house without informing the bank that their partner has an interest in the property. See also equity and trust notes; particularly co-ownership and constructive trusts but see also contract undue influence notes in remedies.
Kingsnorth Finance Co v Tizard (1986) 1 WLR 783
Cf
Barclays Bank v O’Brien (1993) 4 ALL ER 417
To avoid constructive notice the lender should arrange a private meeting with the other partner in the relationship (usually the wife) without her husband being present to avoid him putting undue influence on her. The mortgage lender should inform her of the possible consequences of the mortgage on her interest in the property and her possible liability. The lender should then inform her it would be advisable that she takes independent advice.
In this case the husband had used undue influence on the wife and the bank failed to arrange a private meeting with the wife. It was held that because the bank had failed to arrange a private meeting with the wife the bank’s application for sale of the property was subject to the wife’s interest in the same property.
Utmost faith or uberrimae fidei
There are some agreements that require ‘utmost faith’. In such cases a failure to disclose entitles the affected party to rescind the contract but no damages are available.
Examples of ‘utmost faith’ contracts include:
  • Insurance (any fact which might affect the insurance results in a duty to disclose and the contract becomes voidable (e.g. taking out a life insurance policy but ingnot inform the insurer that they are terminally ill). See e.g. Lambert v Home Insurance Co above.
  • Acquiring shares in a company.
  • Contracts for the sale of land.
Seaman v Forerean (1743) 2 Stra 1183
This case concerned obtaining insurance for a ship while England was at war with Spain. The seller did not inform the buyer that the ship was currently in a vulnerable position at sea, and was subsequently captured by the Spaniards. It was held the contract was voidable on option to the buyer.

fiduciary relationships
There is a duty to disclose where there is a fiduciary relationship.
Examples of fiduciary relationships include:
  • Solicitor - client.
  • Trustee - beneficiary.
  • Principal - agent.
This list is not exhaustive but essentially includes relationships that require trust.
Lambert v Co-operative Insurance (1975 ) 2 Lloyds Rep 485
The test for what should be disclosed is such facts as is reasonable or prudent for them to have regarded as material facts. In this case a woman had failed to inform an insurance company that her husband had been convicted of theft. She later claimed on her home insurance for loss or theft of items. It was held that she should have disclosed these facts as no prudent insurer would continue with the agreement had they known that her husband was a convicted thief.
Consumer contracts
The Sale of Goods Act 1979 implies two terms of significance here where the seller is ‘in the course of business’. Therefore the terms do not apply to private sales.
Firstly, under s.14(2) there is an implied condition into consumer contracts that the goods must be of a satisfactory quality except where the goods are damaged or faulty and this IS brought to the buyers attention, or where the buyer ought to have been aware of the defect because it was fairly obvious (s.14(2C)). Secondly, under s.14(3) there is an implied condition that the goods must be ‘fit for the purpose’ for which the buyer expressly stated they wanted the goods to by used for.
In the case of the two implied terms above the protection is better because the seller will be liable even if they did not know of a defect or damage, provided the goods were not of a satisfactory quality or not fit for the purpose.
The Supply of Goods and Services Act 1982 extends this requirement as does Part 1 of the Consumer Protection Act 1987 which also imposes strict liability for dangerous products.

Types of Misrepresentation
There are four types of misrepresentation.
(1) Fraudulent Misrepresentation

Derry v Peek (1889) 14 App Cas 337
requirements:-
a) the defendant knowingly misrepresented or;
b i) without the defendant having belief in its truth or
ii) recklessly misrepresented without care as to whether it was true or not.

The claimant may seek damages, rescission or indemnity.

(2) Negligent Misrepresentation
common law
In action for damages for misrepresentation the plaintiff must generally proof that the misrepresentation induced them into a contract.
Hedley Byrne & Co Ltd v Heller & Partners (1964) AC 465
Easipower Ltd asked Hedley Byrne to advertise on its behalf. Hedley wanted to know the financial standing of Easipower and asked their bankers. Heller, the bankers, negligently stated “considered good for its ordinary business engagements”. Easipower went into liquidation. It was held that their was a special relationship between Hedley Byrne and Heller that was “equivalent to a contract”. Heller therefore owed Hedley Byrne a duty not to make negligent statements. For liability to occur for negligent misstatement it was held that the statement must occur in the following circumstances:
1) The claimant must have relied on the special skill and judgement of the defendant (L. Devlin suggested it does not matter where the defendant is a professional or not).
2) the defendant knew it would be relied on (per Lord Reid).
3) it was reasonable for the claimant to rely on the statement (per Lord Reid).
4) the parties were not strangers and have a “special relationship”. Lord Devlin talked of a relationship “equivalent to a contract” which might be defined as a voluntary assumption of responsibility such as when Heller decided to reply to Hedley Byrne.
5) It is an unqualified statement. That is that the defendant did not say something like, “I'm not sure, you should check yourself”.

The difference being that the plaintiff does not have to show a contract with Hedley Byrne, but a 'special relationship' instead (see tort notes).

On claiming damages for negligent misrepresentation at common law, the test of remoteness in the tort of negligence is for liability for only reasonably foreseeable loss.

ESSO Petroleum v Mardon (1976) QB 801
An ESSO Sales Representative with 40 years experience told a prospective leaseholder that a particular petrol garage sells 200,000 gallons. If fact this was not true as the local authority had insisted on changes to the plans which were not communicated to the buyer, but were to significantly reduce the capacity of the garage. ESSO had sued for rent arrears, Marden brought a counter-claim for negligent misrepresentation. The Court held that when applying Hedley Byrne v Heller Mardon may recover for negligent misrepresentation.

Statute
The Misrepresentation Act 1967 s2(1)
s.2(1) reverses the burden of proof. The defendant must then prove they believed the statement to be true and had reasonable grounds to believe it to be true.
Spice girls v Aprilia world services (2000) The Times, Sept 12
The spice girls knew Geri (Ginger Spice) would be leaving the band, but failed to tell the advertisers before contracting with them and who were to use the Spice girl brand to advertise their product. It was held that this ought to have been declared so the advertisers could make a decision as to whether or not to contract.
Howard Marine and Dredging Co v Ogden & Sons (197 QB 574
Ogden hired barges for dumping clay in the north sea. There was liability for a misrepresentation of the barge weight capacity which was crucial in determining the cost and time of the work to be done.
The case was brought under The Misrepresentation Act 1967 s2(1) which reverses the burden of proof. It was held that the defendant had not proven no negligence was involved.
Royscott Trust v Rogerson (1991) 2 QB 297
The measure for damages is the measure used for the tort of deceit.
(3) Innocent Misrepresentation

Innocent non-fraudulent misrepresentation must be entirely without fault. Where there is fault the Hedley Bryne & Heller principles will apply. s2(2) of the Misrepresentation Act 1967 gives the court a discretion, where entitled to rescind, it may instead award damages in lieu of rescission. Rescission or damages in lieu of rescission or indemnity.

Exclusion clauses for misrepresentation

Unfair Contract Terms Act 1977
S3 provides any exclusion clause for misrepresentation, or restriction of remedy, is subject to s11(1)-the test for reasonableness
An exclusion clause cannot include restriction for personal injury or death.
Remedies for Misrepresentation.
A misrepresentation generally makes the contract voidable, not void. The contract will therefore continue unless the innocent party decides to rescind the contract.
Rescission
Rescission is an equitable remedy that sets the contract aside putting the contracting parties back in the position they occupied prior to contracting- as if they had never contracted in the first place. Rescission was only available for negligent and fraudulent misrepresentation. Under s.1 Misrepresentation Act 1967 a contracting party may now claim rescission for innocent misrepresentation where the misrepresentation became a term of the contract, or the contract has been performed if he would otherwise be entitled to rescind the contract without claiming fraud.
Requirements
For rescission to be accepted the innocent parties must inform the other party that they rescind the contract, or demonstrate rescission by other action if informing the other party is impractical.
Car & Universal Finance Co Ltd v Caldwell (1965) 1 QB 525
The claimant had sold a car that was paid for by cheque. The cheque bounced. The claimant immediately informed the Police and the Automobile Association. The buyer sold the car on to a third party. It was held that the contract had been rescinded by the claimant expressing their intention to rescind by informing the Police of the situation. This occurred before the car was sold to an innocent third party so the claimant was still the rightful owner of the car. Had the claimant told the Police after the car had been sold to a third party then it is likely that the chance of rescission would have been lost.
A contracting party who wishes to rescind a contract can also apply to the court for an order to rescind. The claimant can only obtain indemnity, putting the claimant back in the position they were in before, and not damages unless they claim under the Hedley Bryne and Heller principles above.
Whittington v Seale-Hayne (1900) 82 LT 49
The difference between indemnity and damages was highlighted. The claimant purchased a poultry farm from the defendant. The defendant stated that the farm was hygienic. In fact the water supply was poisoned and the poultry died as a result. The farmer also fell ill, and the Local Authority ordered the claimant to fix the drains. The claimant claimed £1,525 for loss of the poultry, profit, costs, medical expenses, and for repair to the drains. The defendant offered £20 for rent, rates, and repair of the drains. It was held that £20 was adequate as only expenses which inevitably flowed from the contract will be paid by indemnity. Not damages which the claimant was effectively asking for.
Bars to rescission
impossibility
Vigers v Pike (1842) 8 ER 220, HL
This case involved a Mine, which by the time the claimant had wanted to rescind had been completely “worked out”. There was nothing left to return.
Cf
Erlanger v New Sombrero Phosphate Co (187 3 APP Cas 1218
This case also involved a Mine which by the time the claimant had wanted to rescind the contract was partly used up. The court ordered that the Mine be returned and compensation for the part of the mine that had been used to put the claimant back in the position they would have been in before contracting.
Third party rights
This might be the case if a car is fraudulently obtained by misrepresentation but the car is sold to a third party before the contract is rescinded. The third party, assuming they are innocent, would then be entitled to the car.
Affirmation
Affirmation occurs when the innocent party becomes aware of the misrepresentation but continues with the contract. No rescission is allowed.
Leaf v International Galleries (1950) 2 KB 86
The claimant brought a painting after the defendant seller had informed him it was a “Constable”. In fact it was not a Constable but the claimant was unaware of this until they tried to resell the painting five years later. The court held that it was too late to rescind the contract as there was no evidence of fraud by the seller who had honestly believed that the painting was a “Constable”.
Damages
Damages maybe available where there is no rescission or indemnity.
Benefits of damages under s.2(1) Misrepresentation Act 1967
  • Damages for Misrepresentation under s.2(1) are calculated by the tort method.(Royscott Trust v Rogerson (1991) 2 QB 297 The measure for damages is the measure used for the tort of deceit.)
  • The statement maker is liable unless he shows he had reasonable grounds to believe the statement he was making. Where as with damages at common law it was for the receiver of the statement to prove the statement maker was negligent.
  • It is also not necessary to prove a ‘special relationship’ under Hedley Bryne and Heller.
Gosling v Anderson (1972) EGD 709 a woman was selling her flat and represented through her Estate agent that there was planning permission to build a garage next to the flat, when in fact this was not true. Under the common law the purchaser would have had difficulty proving fraud. But it was not necessary under s.2(1) Misrepresentation Act 1967.
Damages are now available for all types of misrepresentation except innocent misrepresentation.
Damages for negligent misrepresentation
South Australia Asset Management Corp. v Montague York Ltd (1996) 3 ALL ER 365.
The claimant lent money to buy commercial premises based on the reliance of a negligent misrepresentation by the defendant surveyor who valued the properties. After the claimant brought the property the property market also collapsed causing the value of the premises to fall even further. The properties were sold for less than the amount lent. The lenders were unable to recover their losses, and so sued the defendant surveyor for negligent misrepresentation. The Court of Appeal held that the claimant could claim the difference between the amount lent and the sum recovered by the sale of the property, putting them back in the position they were in before they contracted, and included the amount lost due to the collapse in the property market. The House of Lords held that the claimant could only claim what was naturally lost from the contract, and not from the collapse in the property market.
Fraudulent misrepresentation
Smith New Court Securities Ltd v Scrimgeour Vickers (asset management) Ltd (1996) 3 WLR 1051
The shares in Ferranti company had been valued at 78 pence per share. The claimant brought £23 million shares in Ferranti at 82.25 pence a share because the seller of the shares had fraudulently claimed there were other buyers for the shares. Additionally another company was sold to Ferranti; the selling Company fraudulently claimed the company was valuable, but in fact it was worth nothing. Subsequently the shares then nose-dived, and were sold for a loss of £11 million. The issue for the court was whether or not the claimant could recover for ALL losses including for the losses caused by the purchase of the worthless company by Ferranti, or whether the claimant could only recover for the losses caused by the initial fraud that there were other buyers, but not for the losses caused by Ferranti’s purchase of a worthless company. It was held that as the initial misrepresentation regarding many people being interested in the shares was fraudulent the claimant was entitled to recover ALL losses.
It is often said that contract protects a good bargain while tort protects a bad bargain.
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Old 14th December 2007, 12:26   #27 (permalink)
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Default Re: Supporting Legislation

That's extremely useful - thanks for posting it.
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Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.

DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

Advice given is purely my opinion, and is not based on any legal training.
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Old 19th December 2007, 20:52   #28 (permalink)
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Default Re: Supporting Legislation

I've been looking at your threads and to say "fantastic info", it gives food for alot of thought.
regards
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Old 19th December 2007, 21:04   #29 (permalink)
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Default Re: Supporting Legislation

I now have a chance to look through the info, with the links available, i'll study more indepth and keep you informed of any new or missed info.

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Old 19th December 2007, 22:55   #30 (permalink)
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Default Re: Supporting Legislation

Hi everyone, I've been on the FSA website,typed "misrepresentation" in the search bar,and down the list in part 8 (DPO6/4), section 2 gives what i think is a piece of usefull info, of what to expect from the banks regarding your PPI, with my prospective , i think that if you have a serious case with mis-selling of PPI, then this is a step in the right direction, as it out lines in none legal terms the requirements that the creditor, not the the supplier has to obide by. As in both my cases, the creditors put me in categories that they new i was not in, thus breaching and misrepresenting the sale of the PPI.
I hope you find this to requirement.
I couldnt paste as it is encrypted.

Regards.
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Old 19th December 2007, 23:19   #31 (permalink)
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Default Re: Supporting Legislation

Certainly the FSA Handbook is useful evidence to support claims - and the FOS will use that as the basis for their decisions in cases that go through that route.

For those going through the court route, it is certainly a useful piece of evidence to show that a regulated company has a higher level of duty to treat its customers fairly, and that a fiduciary relationship can be assumed.
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Old 20th December 2007, 14:27   #32 (permalink)
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Default Re: Supporting Legislation

i have a leaflet here from morgan stanley where they explain how beneficial their PPI is but no terms mentioned that they only pay 3% or 33 months max,this leaflet looks like they clear the whole debt from a laymans point of view this is how it looks to me it mentions upto 15000 in payouts making it clear that you need not worry with their PPI...
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Old 2nd April 2008, 21:48   #33 (permalink)
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Default Re: Supporting Legislation

Some very interesting reading contained in this thread so thanks to all those who have contributed.

I'm about to revive a claim against London Scottish Finance for mis-sold PPI and am ready to utilise a number of well-versed arguments.

Having read this thread, I now wonder if my case may be given extra weight were I to argue there was negligent misrepresentation... it's like this, I was given next to no details of the PPI I signed up for - for instance, I had no idea I might be able to obtain it cheaper elsewhere or of what the exclusions where - but was, IMO, induced to sign it by the suggestion it was somehow 'special' when, with hindsight, it was no such thing.

I naively ticked the following box...

Quote:
I wish to protect repayments on my Direct Cash reserve with the special Cofidis Payment Protection Plan. The cost of this (80p per £100 outstanding balance) will be included in my minimum monthly repayment.
So, tell me, what do you guys think?! I'd be really interested to know. Of course, I appreciate it's only one small word but it is, IMO, a word which one might reasonably argue, when used on an application form, prompts you to believe you're getting a much better deal then you are.

Anyway, sorry for intruding here but, it goes without saying, if you'd care to add your thoughts and opinions on the thread I started to discuss this...

HELP REQUIRED: London Scottish Finance and mis-sold PPI

... I'd be most incredibly grateful.

Thanks in anticipation
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Old 13th June 2008, 23:21   #34 (permalink)
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Default Re: Supporting Legislation

I have been looking through the FSA website and the Insurance Conduct of Business Sourcebook (ICOBS)makes for interesting reading.

In it, it outlines it's rules and guidelines for member firms and outlines general rules under (s) 138 under the Financial Services and Markets Act 2000. Most of the Rules create binding obligations on firms, while guidance is under (s) 157 of the Act. These are not binding but have an evidential effect.

I have had a look through these but would welcome other people's thoughts as to the most important parts of this. It covers statements of demands and needs, pre and post-contract info for protection policies, communication requirements and a few other items which may be relevant.
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Old 19th June 2008, 12:09   #35 (permalink)
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Default Re: Supporting Legislation

Here's a copy of a summary of the details contained within ICOBS. Although a fairly recent document, it does show how the FSA would assess the principles of Insurance selling:

http://www.fsa.gov.uk/pages/Doing/sm..._ataglance.pdf
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Old 13th August 2008, 14:52   #36 (permalink)
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Default Re: Supporting Legislation

thats really great help...
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Old 13th August 2008, 21:25   #37 (permalink)
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Default Re: Supporting Legislation

Hello bgb,

I would like to ask if I can use your ICOBS link and put it in my links thread on the PPI forum? credit will of course be recorded to you.
It just may help peeps if the link is available in the stickies

aa
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Old 13th August 2008, 21:50   #38 (permalink)
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Default Re: Supporting Legislation

It is indeed, wonderful stuff to add weight to the argument for mis-selling where we refer to the Principles of Business within the Financial Services and Markets Act 2000.
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Old 13th August 2008, 23:09   #39 (permalink)
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Default Re: Supporting Legislation

Hello all,

I have three questions.

Would the new 2008 banking code be relevant to the ongoing claims for mis-sold PPI prior to 2008?

If not would previous banking codes of practice be applicable and how can they be presented in cases to reclaim mis-sold PPI?

If codes of practice cannot be used as a tool in claiming mis-selling what good are the codes of practice if they are not followed by the banks?

aa
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Old 14th August 2008, 07:31   #40 (permalink)
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Default Re: Supporting Legislation

Absolutely! Spread the word! Anything that can be done to educate and assist consumers who have suffered as a result of this protection racket.
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