Creation Finance PPI

[lickthewallfatboy]

this is one stubborn bunch

I'm doing the leg work trying to get single premium PPI refunded for my wife,but Creation are trying to play hardball

the sum involved including loan interest which was added to the PPI bottom line is around £460,and there is around £800 still to run on the loan,so this would nearly kill it.

I have written to them several times,and quoted the OFT common eligibilty factors-ie 16 hours a week paid employment etc etc which is impossible as my wife was claiming Carer's Allowance before the loan was taken out.The signature on the agreement is supposed to demonstrate that the PPI was fully expalined to her-clearly this was not the case.

They have written back highlighting the "common" eligibilty requirements,which they "also offer",but that they are not the only criteria used for PPI,and that they are refusing the refund on these grounds.

this sounds like total BS,of course,but any assistance at this stage would be much appreciated.

[hellhasnofury]

Originally Posted by lickthewallfatboy

this is one stubborn bunch

I'm doing the leg work trying to get single premium PPI refunded for my wife,but Creation are trying to play hardball

the sum involved including loan interest which was added to the PPI bottom line is around £460,and there is around £800 still to run on the loan,so this would nearly kill it.

I have written to them several times,and quoted the OFT common eligibilty factors-ie 16 hours a week paid employment etc etc which is impossible as my wife was claiming Carer's Allowance before the loan was taken out.The signature on the agreement is supposed to demonstrate that the PPI was fully expalined to her-clearly this was not the case.

They have written back highlighting the "common" eligibilty requirements,which they "also offer",but that they are not the only criteria used for PPI,and that they are refusing the refund on these grounds.

this sounds like total BS,of course,but any assistance at this stage would be much appreciated.

Hello LTWFB,

Nice to see you over here. The reclaiming of mis-sold ppi works on the same principles as the bank charges, except they deny it even more. They will deny and refuse to answer any issues that you ask clarification on.

So you have caught them out on one reason, and they state that is not the only criteria they base their mis-selling on:o

Yes It does sound like total BS to me as well.

Is the ppi still running? If so, if you cancel it, the balance of ppi and interest still owing, will be refunded into the loan balance, and reducing the amount owed,so you will not pay any more for it. Then you go after what you have paid for the ppi and interest. There is guidence from the FSA regarding cancelling ppi and fair refunds to the customer. You will find it in the ppi sticky by Zootscoot.


They might pay hardball, but you can play it harder.

[lickthewallfatboy]

I've tried that tack-the refund offered was £4 LOL

I'm a bit of a noob regarding PPI-do I take it up with FOS now?

[hellhasnofury]

Originally Posted by lickthewallfatboy

I've tried that tack-the refund offered was £4 LOL

I'm a bit of a noob regarding PPI-do I take it up with FOS now?

Wow, that much, obviously you can retire now

The fos, I believe will only investige a complaint if The loan was taken out after 2003/2004. Will have to clarify the date. So it will depend when the loan was taken out.

If you are out of their jurisdiction, there is always the option of court That normally makes them sit up to attention.

[lickthewallfatboy]

I'd love to know how to tackle the "other criteria" aspect.....once I know how to appraoch this I'll be better able to decide on my best course of action.

This sounds like an after thought on the part of Creation to fob me off.....where were these criteria spelt out,because we don't remember hearing about them!!

[hellhasnofury]

Originally Posted by lickthewallfatboy

I'd love to know how to tackle the "other criteria" aspect.....once I know how to appraoch this I'll be better able to decide on my best course of action.

This sounds like an after thought on the part of Creation to fob me off.....where were these criteria spelt out,because we don't remember hearing about them!!

Hello,

The "other criteria" is their loophole of trying to get out of it. haha, maybe they will fall it in. Maybe ask them for it

Did you receive any terms and condition of the policy????

[lickthewallfatboy]

if we did,they are probably lost in a house move.....I will do as you suggest,and ask them for the other criteria

they probably won't even reply!!