'Consumer'. I agree with the mod: There is nothing particularly to apologise about. It was a misunderstanding that didn't involve you and no fault of yours.
I'm used to a site where we happily correct each other (including when I get it wrong!) without any animosity developing. That ensures people get the correct info.
Freaky has now given you the method of posting images. I recommend you use 'Tinypic' because you
do not have to register. Although you say you have typed all of the
pcn
detail - I have explained that this is only a very small part of it and we need the rest (there is a known error on the back that can contribute towards your appeal).
As green n mean has pretty much summed up the situation from the info we have - then pics of the location will be important - as I mentioned at the start.
'Pinkmoomin'. If I was abrupt with you then my sole intention is to make sure the OP gets the correct information - nothing more and it is nothing personal. I do not doubt your good intentions.