TFL and Cameras

[NORTHERNGUY]

I don't know if there is anyone can advise please.
The company I work for delivers all over London - and one of the problems (or the main problem) is the issue of parking tickets , which I find we have too write away and appeal against.
This particular problem is that one of our branches is on a busy jusction and has been snapped by a camera (or filmed as they say) parked outside on a red route. Infact they had stopped awaiting the red lights on the busy junction to turn red before reversing into our car park.
When I wrote away , I asked if they doubted me to provide not just photograph evidence but film so we could see how long the van was parked for.
Nothing...
Today we recieve a charge certificate , I then call , and was told various letters including a rejection to our appeal had been sent.
Now if we were in the wrong fine , we would accept - but having a camera pointing right at our entrance to the car park is .. well annoying.
These people think that they can dictate and that there word is final!
Sorry for the rant - is there any experts out there?

[green_and_mean]

Did you receive and complete a Notice to owner?

[NORTHERNGUY]

Originally Posted by green_and_mean

Did you receive and complete a Notice to owner?

Basically , we recieved the P.C.N , with the camera shots in , I wrote off - they ignored and sent notice to owner I wrote again , saying the camera has witnessed our driver waiting for the lights to turn red before reversing into our car park . They did not reply until we recieved the charge notice. When I called , the operator said we should have had a letter rejecting our appeal and another would be sent out - giving us a chance to pay at the reduced rate . I was also given the customer service manager's name to write too as I said this is disgusting.
Any advice , we have four or five vans delivering around London each day and its a nightmare trying too keep customers and the local authority happy!
I have to say though , Westminister Council are the most helpful and understanding.

[green_and_mean]

You can try appealing to PATAS but without seeing the location its hard to understand your problem. If you are waiting for a traffic signal you are not stopped so cannot see why they ticket you?