consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ
CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit Small Claims Court Guide
**New Edition**
CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki

N.B. Please note - due to postage costs these products are only available in the U.K.



Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


New Edition
Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



Do your Internet search here



Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
Do your Internet search here:-
Come and chat with us here (NB: External site NOT affiliated with CAG)

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Are you a victim of unfair trading?
Check it out
The Consumer Protection from Unfair Trading Regs 2008
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
The Consumer Action Group
> Parking / Traffic Offences

Parking / Traffic Offences A forum to discuss the legalities or unlawfulness of parking/speeding tickets or congestions charges etc.


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 14th November 2007, 20:18   #1 (permalink)
ladybanker
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Nov 2007
Posts: 4
ladybanker Novitiate
Default Civil Enforcement Ltd

Hello,

I have been sent 4 parking contrevention notices for parking in a 2.5 hour car park for longer than allowed, each at £150 or £75 if paid within 14 days.
The car park is next to a train station where daily tickets are 4.00, on the 4 days I used this car park, the station car park was full, and the nearest parking meter was not working... I was actually going to buy tickets at £4.00 and put this in my car, even though my car was not effectively in the correct car park. I however did not know that the two car parks were not 'related' until I spoke with a man in the ticket office on the 4th day, and he told me that the private car park was nothing to do with the rail station.
Upon further inspection the notices do actually say that photos of offending cars will be used and motorist details will be retrieved from DVLA -
Can anyone help me to fight this as £300 at this time of year is a bit on the hefty side.

Thanks
ladybanker is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th November 2007, 09:00   #2 (permalink)
perky88
Classic Account Customer
Default Re: Civil Enforcement Ltd

You say the nearest parking meter was not working ?? Were there other ones in the Train Station car park ?

You say you were going to buy a £4 ticket .. did you ... for any of the days ???

If you did not .. why not .. is there a charge at the railway carpark for not buying a £4 parking ticket ??

I know in any event you did not use the correct carpark- but your defence would be stronger if you had proof to say you purchased a ticket anyway.

I am confused by your statement "I was actually going to buy tickets at £4.00 and put this in my car, even though my car was not effectively in the correct car park" - to me this reads you knew the carparks were different !!!

As for the carpark not being the same one ... what led you to beleive they were all the same - if at all you did ?? (ie. is it 1 open area and some spaces are railway and others not .. or is it a completely seperate area with a different way in ??)

What signage is on display to indicate the railway carpark and the other carpark ... did you make reasonable steps to check ??

You say there are signs stating there are notices ... are there many of them / on way in-out/around carpark ?? - and was it reasonable to expect you to see them as a matter of course (not if you did or didnt ...) - the question being were the signs clearly on display to be read and by your own negligance you failed to ???

What prompted you on day 4 to ask the question ?? why not day 1 ?? - and on day 4 was this as you returned to your vehicle or when purchasing you ticket ?? - if when purchasing why did you not move your vehicle immediately then you would only have 3 tickets ???

So many questions ... but before you can get a qualified answer the full facts need to be explained
perky88 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th November 2007, 10:44   #3 (permalink)
ladybanker
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Nov 2007
Posts: 4
ladybanker Novitiate
Default Re: Civil Enforcement Ltd

The station car park ticket machine was not working for all 4 days, i asked the ticket office chap on the 4 th day because it was the only day I had time to stop and chat... lame excuse I know !
I didnt buy tickets because the machines were not working, I have no idea if there are any other machines, its only a small car park... the station car park and the private one are separated by a metal tube running half the length of both car parks and is not visable upon first inspection as it is about 2 foot from the ground... the private car park does however have its own entrance which is next to the station one.

I couldnt move my car when I was told the car parks were different because the station one was full already.

I have since been back to the private car park and the sign are quite obvious, I was just in such a rush I didnt stop to read them.. again a lame excuse !!

Hope this is clearer !!

Thanks
ladybanker is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th November 2007, 10:52   #4 (permalink)
green_and_mean
Platinum Account Customer
 
green_and_mean's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Jul 2007
Posts: 2,351
green_and_mean Informativegreen_and_mean Informative
Default Re: Civil Enforcement Ltd

If the car parks are seperate and run by different companies the whole station car park broken machine saga is irrelevant. You parked in a private car park without a following whatever it says on the signs. It is therefore a private car parking matter so reading the threads at top of forum should help.
green_and_mean is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th November 2007, 10:17   #5 (permalink)
Howard0181
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Jan 2007
Posts: 144
Howard0181 Novitiate
Default Re: Civil Enforcement Ltd

grean and mean 100% correct. You can ignore or write back stating "what basis do you consider that I have entered into any contract with you or the landlowner".

Dont pay.
Howard0181 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th November 2007, 11:20   #6 (permalink)
ladybanker
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Nov 2007
Posts: 4
ladybanker Novitiate
Default Re: Civil Enforcement Ltd

Thanks so much...

I am going to go down the 'I am the registered keeper, but you need to contact the driver' road, and see what happens !

One thing is for sure, I am going to get a cab to the station from now on !
ladybanker is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th November 2007, 12:49   #7 (permalink)
perky88
Classic Account Customer
Default Re: Civil Enforcement Ltd

Howard0181.
The OP has stated (1) the signs are clear, she was just in a rush that she didnt see them for 4-days (2) she has confirmed she was the driver.

Why would you be stating dont pay ?? - If the signs were hidden/not clear .. if there was some confusion about land ownership (she thought it was the train station) then I could understand your comment but in this I cant.

The day4 argument is very questionable indeed, once she was made aware it was not linked with the carpark she still left her car because the other was full ... what justification is there for this ?????

This is definately a case of fair cop .. she parked, ignored the signs due to negligance on her part and now shes trying to wriggle out of something and asking people for help to do it ... surely that goes against the whole principle of this site (ie. help people when a wrong has been done/to get justice) ...

Is I was the OP I would be VERY careful of the advice to be stroppy/ignore the company - for 4 tickets they may take her to court and I must say on the face it of they would have an easy case and it would cost the OP more in the long run.
perky88 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th November 2007, 17:53   #8 (permalink)
Barnsley Boy
Gold Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Oct 2007
Posts: 725
Barnsley Boy NovitiateBarnsley Boy Novitiate
Default Re: Civil Enforcement Ltd

Never thought I'd find myself agreeing with Perky, but he's got a point.

On the 4th occasion the OP knew the Car Park was private, subject of separate terms and conditions but parked there anywhere, effectively agreeing to said terms and conditions by performance ie parking.

I would quibble with Perky about the detail however about negligence for the first 3 tickets.
Were the signs adequate?
Did they establish a contract or not?
Did they use unallowed terms such as "penalty", "fine" or "trespass"

In an ideal world, peopled by reasonable people, the OP might consider negociating to pay the 4th ticket but having the other 3 set aside. Unfortunately PPCs are not reasonable people, they would want the lot - £300, £600 if not paid in 10 days.

This level of "fine" [actually Invoice] is completely disproportionate, Have a look at your local paper, Magistrates Court, people get fined less for glassings or stabbings.

On balance I'd say we have a transgression [the OP has admitted mistakes] versus a completely OTT response £16 plays £300

Although not black & white I'd still go with the OP. No reason to make the PPCs job any easier, now where's that RK letter template.

OP should be OK, Civil Enforcement Ltd well known on this and other forums for threatening lots but not carrying through.
Barnsley Boy is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th November 2007, 18:29   #9 (permalink)
perky88
Classic Account Customer
Default Re: Civil Enforcement Ltd

The ground of consent, or volenti fit injuria is a maxim founded on good sense and justice that “One who has invited or assented to an act being done towards him cannot, when he suffers from it, complain of it as a wrong”.

If the OP parked and the signage is "the sign are quite obvious" and "I was just in such a rush I didnt stop to read them.. again a lame excuse !!
" - (OPs own words) ... on the face of it she is liable to pay.


I have not seen the signage for this company or the charge notice, google doesnt seem to being up a link for civil enforcement ltd , but they are a largish company so I presume they are worded as parking charges and not penalties.

The argument about £4 per day -vs- £60 parking charge is irrelevant, its not a fine but a pre-set parking charge, IF it is clearly displayed what the terms were (£60/£120 etc.) then it will be valid and legal.

People often come to court and state "why would I have risked a £60 ticket when I could have paid £1 to park" - the truth is, people do (I manage a parking company and often park outside our local pub on double yellows, I have not been done yet but 1 day I will be on the law of averages ... and I'll just have to say fair cop).

I dispute the generalisation that all people who work for PPC are not reasonable ... If this case was given to me for consideratation I would look at the facts:

1- 4 tickets issued in sucsession .. then suddenly stopped, was the person local/was it a genuine mistake (unless they have lots of other cases .. but in this one I base only these 4 issued).

2- It looks as if this parking company does not issue charges on the window but send via post - so if it was a genuine mistake, the driver did not know as no actual ticket issued, if a ticket was issued then maybe after 1 ticket it would have stopped.

3- Are they local to any of our agents for court enforcement (if the PPC is in devon and the RK in Newcastle) and they dont have local agents in newcastle for enforcement - will the court case charges for travel alone outweigh the tickets ... rememebring that all travel expenses/loss of earnings are discretionary.

On the face of it, I would probarly agree to 2 of the 4 being cancelled and the other 2 paid .. If I was the OP and only they know the signage and if any reasonable person if they were not rushed would have seen the signage/seperation, I would send a without prejeduice letter offering to pay the 2 tickets and not the other 2 - the company will probarly accept that.

Of course, if the OP feels that the signage is incorrect/unfair/badly written and they have the time to fight it .. then thats something for them - also does Civil Enforcement actually take things to court if they are in the right ?
perky88 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 18th November 2007, 14:17   #10 (permalink)
green_and_mean
Platinum Account Customer
 
green_and_mean's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Jul 2007
Posts: 2,351
green_and_mean Informativegreen_and_mean Informative
Default Re: Civil Enforcement Ltd

Would the company not have to prove the OP reparked daily unless the signs stated it was a daily penalty? If it says 'if you park here without a permit a charge of £xx will be made' surely £xx covers the entire parked period?
green_and_mean is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 18th November 2007, 14:25   #11 (permalink)
perky88
Classic Account Customer
Default Re: Civil Enforcement Ltd

Quote:
Originally Posted by green_and_mean View Post
Would the company not have to prove the OP reparked daily unless the signs stated it was a daily penalty? If it says 'if you park here without a permit a charge of £xx will be made' surely £xx covers the entire parked period?
Thats a good point and one that was considered approx 6months ago when we changed our signage.
Our signage now states that 1 charge can be issued every 24hrs and this was due to reading a case where multiple tickets were issued to a vehicle over 7-days (they were on holiday or something).
1 ticket was payable as it was clear the vehicle had not moved and the signage only stated a parking charge was payable and not for the time period.

The OP moved her vehicle - but only the photogrpahs taken at the time of charge issue will show ... If it clearly shows a different location then I would presume the moving argument may fail and she may be liable for all, based on common sense ..

But if they only have basic pics (or worse still, none at all) .. then I see she could argue only for 1 ticket .. she should ask for ALL photogrpahs taken and then decide from there .. I think she would be justified in saying no ticket was issued to the vehicle so she cant remember exactly and to send pics with the 4 different tickets issued.
perky88 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 18th November 2007, 23:11   #12 (permalink)
Howard0181
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Jan 2007
Posts: 144
Howard0181 Novitiate
Default Re: Civil Enforcement Ltd

ladybanker

At best the owner of the landlord is entitled to damages from you. In other words what is there loss? Its £16 as its £4 at £4 per day.

Dont worry about Perky he is just trying to scare you.

I dont believe the company will sue. You can ignore (you will get numerous letters in next year) or you could write back requesting they advise on what basis they have entered into any contract with you.
Howard0181 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 18th November 2007, 23:31   #13 (permalink)
perky88
Classic Account Customer
Default Re: Civil Enforcement Ltd

Howard ... Why would I want to scare her ??? what another company does is nothing to me ..... I just dont want the OP to get lumbered with lots of additional charges !!

You have obviously NOT understood the OP original post .. it was not the trainstation carpark, the £4 was for the trainstation .. the 2 are NOT linked .. so where did you get £4 per day from and how (if they were going to sue for loss of revenue would they get to £4 per day) !!!

Heres a question ... Would you be prepared to stand by your advice and if the OP gets additional charges then you undertake to pay them .. come on, stand up and be counted ... I think thats fair.

If I advised someone to do x and it ended up costing them money, I think its the right thing to do.

You are clearly advising her not to pay and ignore them, the charges will escalate ... or write to them asking on what basis they entered into a contract .. I thought that was obvious .. by the OP own admision, more than adequate signage on display to be read ...

We can easily setup an formal agreement between yourself and the OP for you to undertake the additional debt if they do take her to court and win.

So... are you up for it ????
perky88 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 19th November 2007, 01:54   #14 (permalink)
patdavies
Platinum Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Aug 2006
Posts: 3,087
patdavies Highly informativepatdavies Highly informativepatdavies Highly informativepatdavies Highly informativepatdavies Highly informativepatdavies Highly informativepatdavies Highly informativepatdavies Highly informative
Default Re: Civil Enforcement Ltd

Quote:
Originally Posted by perky88 View Post

I have not seen the signage for this company or the charge notice, google doesn't seem to being up a link for civil enforcement ltd , but they are a largish company so I presume they are worded as parking charges and not penalties.
I would say that the company disagree that their signs are enforceable. CEL are quite often mentioned in the threads here and are the company behind the Gatwick BP/Macdonalds scam.
patdavies is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 19th November 2007, 10:57   #15 (permalink)
perky88
Classic Account Customer
Default Re: Civil Enforcement Ltd

ladybanker.
Just do whatever you want - as I am sure you will see from this forum private parking tickets are non enforceable so just ignore the letters and they will go away.
If anyone else tells you otherwise then they are crazy (despite any evidecne they can give to the contary).

Good luck ... but if I were you (seriously) - I would get qualified legal advice from a qualified solicitor/legal advisor ... goto CAB or see if your home insurance has a lgeal helpline rather then listening to unqualified people ...

The advice given by websites like this, unfortunatly, on some issues has as much use as asking people in the local pub on a saturday night ... they all give advice/know someone its happened to etc... BUT its your money ... worth getting REAL advice.

If you do accept advice on here just ask the person 1 question ... how are you qualified to give it ?? Have you personally experienced it ? Were the circumstances the same (or similar to mine) ??

Anyway signing off now ... its been a fun few days .. but back to work and important isues now.

Good luck in your decision
perky88 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 20th November 2007, 00:21   #16 (permalink)
legalhawk
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Nov 2007
Posts: 36
legalhawk Novitiate
Default Re: Civil Enforcement Ltd

Quote:
Originally Posted by perky88 View Post
The ground of consent, or volenti fit injuria is a maxim founded on good sense and justice that “One who has invited or assented to an act being done towards him cannot, when he suffers from it, complain of it as a wrong”.
The legal principle is "volenti non fit injuria" and means "to a willing person no injury is done". It is a defence of a defendant in a tort which states that if the claimant has willingly put themselves in a dangerous situation, they cannot claim liability of the defendant.
legalhawk is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 20th November 2007, 00:51   #17 (permalink)
legalhawk
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Nov 2007
Posts: 36
legalhawk Novitiate
Default Re: Civil Enforcement Ltd

Quote:
Originally Posted by perky88 View Post
The argument about £4 per day -vs- £60 parking charge is irrelevant, its not a fine but a pre-set parking charge, IF it is clearly displayed what the terms were (£60/£120 etc.) then it will be valid and legal.
It may very well be relevant. Every term in a contract between a consumer and a business are subject to the The Unfair Terms in Consumer Contracts Regulations 1994. It states in s. 5(1):
Quote:
An unfair term in a contract concluded with a consumer by a seller or supplier shall not be binding on the consumer.
A £60 parking charge for a £4 service seems prima facie unfair to me.

And this assumes there is in fact a contract. I am still waiting for an explanation to how a sign is sufficient for the formation of a contract.

While signs can be sufficient notice for implied terms to a contract, acceptance of an offer to form a contract must be communicated. Silence is generally not acceptance as stated in Felthouse v. Bindley.

And this is only one hurdle. There are still other reasons why it is very dubious to me that a contract might exist.

Disclaimers: This posting has only the purpose of academic discussion of the general subject of contract law. It does not in any way represents legal advise.
legalhawk is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 20th November 2007, 02:53   #18 (permalink)