aria.co.uk - Faulty Graphics card 17 months old

[intersimi]

Hi,

I have just asked Aria for a replacement or fix for a graphics card I brough back in January 2005. I had the card replaced in August 2005 as it had a fault.

The graphics card is a Radeon 9800 Pro and cost £136

I have just sent them an e-mail asking for them to fix or replace it. Lets hope they don't put up a struggle. Graphics cards should last at least 3 years as is the usual life cycle refresh of computers.

[natalie]

Sorry I dont know anything about graphics cards, but good luck

[gordonhall]

I deal with aria fairly often. I find them to be reasonable. Of course, their concern is whether they can get their money back from the manufacturer/distributor.

All the best,

[intersimi]

I use Aria often and find their prices to be one of the best. I hope they can just replace/repair the GFX card with minimum hassle.

[sequenci]

i have a similar problem. i bought a graphics card online from overclockers, it was advertised to have 2 dvi connections. when i got it there was one dvi connection and one vga... i didn't really care so i set up a dual monitor system anyway.. now the 2nd monitor keeps flicking on and off.

i hop they replace yours, certainly the SOG Act would be worth quoting.

[intersimi]

I will phone them later on today to address the issue in person rather than email. The email is just so I have records and a time line of events. I will keep you all updated

[Rich44]

I've used Aria before last time was when we bought some RAM from them when it arrived it was faulty.

Tried it in the missus's Imac and in FOUR other PCs and they wouldnt even POST with it in sent it back, they say nothing wrong with it. At this point got very angry as i'm a field engineer with 10 years experience so I know a faulty stick of RAM when I see one ended up with a huge argument, would never touch them again after that.

Im sure there are people out there who have never had a problem with them though I stick to trade accounts now, a little cheaper and dont get any grief about returns at all (theyre much better to trade customers in that regard than the public in my experience)

[intersimi]

I have just sent Aria this email:

From:
Intersimi
Address


To:
Aria Technology Ltd.
Aria House
Belle Vue Avenue
Pottery Lane
Manchester
M12 4AS


Request for repair replacement of Goods

Dear Sir/Madam,

Order Number: xxxxxxxx
RMA Number: xxxx


My request
I am writing to ask you to repair or replace to me the defective Radeon 9800 Pro graphics card.
I understand that under the Sales of Goods Act, goods are to be of an acceptable quality and last for a reasonable amount of time. A graphics card is expected to last in excess of 3 years. The graphics card first purchased in January 2005 and replaced 8 months later due to defect and then defective again after a further 6 months is not a reasonable amount of time.

Your responsibilities
I would draw your attention to the terms of the Sales of Goods act 1994 and the Sales of Goods act (as amended) 1995. There is an implied term that the goods supplied under the contract are of satisfactory quality and durability.

I am frankly shocked that you have not responded to my previous request for assistance.

What I require
I would like for Aria to accept responsibility for the faulty goods and to accept them under their returns policy and repair or replace the faulty item.

My targets to resolve this matter
I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters.

I will give you 7 days to reply to me accepting unconditionally my request in principle and letting me know a date by which the matter will be resolved.

If you do not respond or you do not respond positively within this time period, I shall send you a letter before action giving you a further 7 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff.

After that will be no further communication from me and I shall issue a claim at the expiry of the second deadline.


Yours faithfully,