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I have just made an order for a new camera, I think the price on the website is a miss print, but i have received an email saying that my order is confirmed, and my question is, can they up the price or refuse to send me the goods? any help would be greatly appreciated.
All advice and opinions given by Bookworm are personal, and are not endorsed by ConsumerActionGroup or BankActionGroup. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
I have just made an order for a new camera, I think the price on the website is a miss print, but i have received an email saying that my order is confirmed, and my question is, can they up the price or refuse to send me the goods? any help would be greatly appreciated.
Rhys
Good Luck
I tried going through the order process and it just goes through as normal.
These places just process orders with robots and only notice an error like that if there is a rush on orders.
Don't be fobbed off with excuses. If they've taken your order and you have confirmation you & they have formed a contract.
All advice and opinions given by Bookworm are personal, and are not endorsed by ConsumerActionGroup or BankActionGroup. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
Dear installspark
Thank you for your order.
YOUR REFERENCE NUMBER IS: ********
PLEASE QUOTE THIS WHEN SENDING AN EMAIL OR CONTACTING US BY PHONE.
Qty Cat. no. Description Option Delivery
1 VH8422 Samsung Digital Camera Delivery within 3 week
Thanks for your first order!
10% off your next order*
The order has been forwarded for processing.
When you shop with us again, all you have to do is place your order as an "existing customer" quoting the above reference number and give us your credit/debit card details.
They are now legally obliged to deliver the goods at the price stated as a contract now exists as they have debited my bank account by £321.20
Not at all.
As previously stated, all they have to do is say that due to high demand, factory recall, pretty much whatever they want, they can no longer supply, have a refund, very sorry. It happens all the time with catalogues.
All advice and opinions given by Bookworm are personal, and are not endorsed by ConsumerActionGroup or BankActionGroup. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
Well this is the e-mail they sent me:
Thank you for the order that you have placed with abound. This is to confirm that the order has been received.
Your Order Receipt Confirmation Number is: *************
(Received 27/05/2006 14:47:43)
VH8422 Samsung Pro 815 Digital Camera Product Samsung Pro 815 Digital Camera Item Price: £317.70
Quantity: 1 Total Price: £317.70
Sub Total: £317.70
Delivery: £3.50
GRAND TOTAL: £321.20
Would you say that is enough to form a contract?
Rhys
No... That is a confirmation of receipt of order... Not an acceptance of order... If you check their t&c's it will state when they are deemed to have accepted your order...
Quote:
Originally Posted by installspark
Have ordered one and got the following
Dear installspark
Thank you for your order.
YOUR REFERENCE NUMBER IS: ********
PLEASE QUOTE THIS WHEN SENDING AN EMAIL OR CONTACTING US BY PHONE.
Qty Cat. no. Description Option Delivery
1 VH8422 Samsung Digital Camera Delivery within 3 week
Thanks for your first order!
10% off your next order*
The order has been forwarded for processing.
When you shop with us again, all you have to do is place your order as an "existing customer" quoting the above reference number and give us your credit/debit card details.
They are now legally obliged to deliver the goods at the price stated as a contract now exists as they have debited my bank account by £321.20
That certainly seems to suggest a binding contract...
Quote:
Originally Posted by bookworm
Not at all.
As previously stated, all they have to do is say that due to high demand, factory recall, pretty much whatever they want, they can no longer supply, have a refund, very sorry. It happens all the time with catalogues.
This would depend entirely on what exactly is in the t&c's... I would imagine that if this was to occur then you could probably force them to honour the contract or pay damages if you have to pay extra elsewhere...
It's a classic example of offer & acceptance = contract...
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As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment. Seek advice of a qualified, insured, professional if you have any doubts.
This would depend entirely on what exactly is in the t&c's... I would imagine that if this was to occur then you could probably force them to honour the contract or pay damages if you have to pay extra elsewhere...
It's a classic example of offer & acceptance = contract...
In theory, yes... But in this instance, the 100 weeks price works out at very little difference of the price you can get it in the high street, less than 50 pounds in some cases (I did a wee bit of research on it).
Besides, all (aka Littlewoods, the GE Money of mail order) catalogues reserve the right not to fulfill orders in case of war, plague of locusts, tsunami in the Bolton area, etc...
All advice and opinions given by Bookworm are personal, and are not endorsed by ConsumerActionGroup or BankActionGroup. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
Dear installspark
Thank you for your order.
YOUR REFERENCE NUMBER IS: ********
PLEASE QUOTE THIS WHEN SENDING AN EMAIL OR CONTACTING US BY PHONE.
Qty Cat. no. Description Option Delivery
1 VH8422 Samsung Digital Camera Delivery within 3 week
Thanks for your first order!
10% off your next order*
The order has been forwarded for processing.
When you shop with us again, all you have to do is place your order as an "existing customer" quoting the above reference number and give us your credit/debit card details.
They are now legally obliged to deliver the goods at the price stated as a contract now exists as they have debited my bank account by £321.20
I didn't spot this earlier, but I'm confused now... I thought the mistake was on the 100 weeks credit? the cash price was upwards of £500 when I looked...
All advice and opinions given by Bookworm are personal, and are not endorsed by ConsumerActionGroup or BankActionGroup. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
Abound catalogue 
Re: Abound catalogue 
