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Reload this Page Maplin - Customer Support


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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 3rd May 2006, 17:31   #1 (permalink)
Spiceskull
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Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Mar 2006
Posts: 5,455
Spiceskull AuthoritativeSpiceskull AuthoritativeSpiceskull AuthoritativeSpiceskull AuthoritativeSpiceskull AuthoritativeSpiceskull AuthoritativeSpiceskull AuthoritativeSpiceskull Authoritative
Default Maplin - Customer Support
You gotta see this. Maplin offer 'web chat' - an efficient and fast problem resolution channel. I had a convo two minutes ago. Whilst I can't complain at the speed and politeness, I must question the motives of this type of contact channel - check the third thread:
Quote:
you: Hi, I bought a Linksys Wireless G ADSL Home Gateway the other day, and I have a problem installing it. I want to wire it to a desktop PC, but there is no ethernet connector at the back of the machine. It is a PIII 450, and I just wondered what components/cables I need to buy to get me up and running. Thanks.

Kevin entered the room

Kevin: Please give me a moment, let me have this checked for you.

you: thanks

Kevin: Sorry, I am not very sure about this. I would suggest you to contact our customer support at 0870 4296000, and they would be in a better position to help you out in this regard.

you: Do you not have a non 0870 number? I was assured in the shop that the gateway was totally 'plug and play.' I have no problem with buying an adaptor, but I draw the line at calling premium rate numbers and being kept in hold for 10 minutes at a time...K

evin: Then you may contact the stores directly and they would assist you accordingly..

you: Okay - cool. I'll pop in on Friday. Thanks anyway.

Kevin: Thank you for contacting Maplin live chat services!
Last edited by Spiceskull; 3rd May 2006 at 17:35.
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Old 3rd May 2006, 17:34   #2 (permalink)
Lueeze
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Default Re: Maplin - Customer Support
What? They dont know? What sort of service is that?

Yes there but be an ulterior motive somewhere....Hmmm:rolleye s:
 
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