Harvey's

[Kier1986]

ok Here's a copy of the letter I sent on behlaf of my Nan...

Dear Sir/Madam,

I am writing to you to air my utter disgust and contempt for the “service” that your company has given me over the past five months.

On the 28th December 2005 I ordered a range of “Lima Bedroom Furniture” I requested that it not be delivered before February 2006; and the 6th was suggested in store.

At the beginning of March 2006, after many phone calls as to the whereabouts, two wardrobes and two bedside cabinets were delivered. On inspection of the first wardrobe I found that the end panel was badly damaged and that the screws to fit the pieces together were missing. After several more phone calls I was told that the screws were in the post, I have never received them. I was also told that I should “use the panel from the second wardrobe and another would be ordered” for me. At this point I was offered £35 compensation and accepted.

When the second wardrobe was unpacked, almost every piece was damaged and the handles were missing. After yet more phone calls I was told that the parts missing would be delivered with my, missing, chest of draws in late March 2006.

When the delivery was finally made towards the end of March there was still no handles and the chest of drawers was so badly damaged that the delivery men suggested to my grandson that it be sent back and another sent out in its place. At the same time a replacement mirror door was delivered and after unpacking turned out to be even more damaged than the original.

Up until this point I have still not heard anything about the expected delivery of the chest of drawers or handles. After six phone calls in one afternoon I was told it would be six weeks by a member of staff on the telephone. I find this to be extremely unacceptable.

Since ordering these products with your company I have made an excessive amount of phone calls and feel promises are not being kept.

I do not believe this to be an isolated case as my son has had similar complaints with similar products from your company, and my daughter has just received her £1500 suite badly damaged, very dirty, and delivered late.

I request that the following action be taken, before I seek further guidance on the matter;

1)The chest of drawers delivered before the end of this month (April 2006)
2)A perfect, undamaged, mirror door.
3)The missing wardrobe doors handles.
4)Monetary compensation.

All of these could be delivered immediately from the items on display. After all it is immoral, and in full violation of the Sale of Goods Act 1979,to lead customers to believe that they can order and receive a full product, in this case a “Lima Bedroom Suite”, as seen on display in store, in reasonable time.

I would like to bring to your attention that I have never received an amended invoice after arranging for the 5x5 (five by five) drawer chest to be replaced by the smaller chest.

I expect a reply to this letter within 10 days of receipt as time is now of the essence.

Yours Faithfully,



It's been 8 days since the letter was sent and we're unsure what to do next...we didn't send them recorded as the post office was shut however we sent a copy to the store and head office...

[suzieq]

God Kier, what a nightmare you've had with them.

Great letter though. Who did you send it to at head office?

[Kier1986]

I wasn't able to get a name so I addressed it to "complaints" haha I was told by the store that head office 1) doesn't exist and 2) does not facilitate letters or calls.

[dave]

Quite right too.

It's about time 'Rip-off- Britain was a thing of the past.

[miss muppet]

Hi Kier1986, interested to read your post, I can see that things haven't improved at Harveys since a problem we had with them circa 2002. We had 2 wall units delivered no problem and then ordered a dining room table and six chairs, we had a choice of seat covers and chose burgundy. After waiting a considerable time for delivery we chased the order and it was then delivered with seat covers the same colour as the display in the store i.e cream, no problem said the store manager, keep the chairs until we get replacement covers, several months passed, no chair covers and then top of table began peeling off technician sent who agreed with us it was a fault in manufacture ,many telephone calls to the store and head office informed us that all the managers were out on the road so unable to complain to higher authority and unable to get refund. So took them to small claims court having taken photos of offending items, Harveys didn't attend so judgement found against them but we still had to send bailiffs in to recover the money from the store, got our money sharpish after that and washed our hands of the store, soon got replacement suite from small local company in 3 weeks! Don't take any nonsense from them and don't hang about, have seen several articles in the press about them - Good luck!

[Kier1986]

Would anyone have any thoughts on me sending an amended Letter Before Action to Harvey's if by 22nd they have not replied? I've made changes to it and will post it here if anyone wants to see it...

[Kier1986]

Ok I got a reply on the 22nd so they saved their arses to date they have given my nan a refund of £85 (which I was told to my face was reasonable). I fail to see how £85 refund makes a "generous offer" for a suite ordered and paid £1000 for that doesn't turn up for nearly 6months!!

Not only this but for the passed week they have still been messing us about! We received TWICE the wrong door and now have a new delivery date of wednesday the 3rd May on which date EVERYTHING should be sorted...I seriously doubt it will be.

If it is not I am going to send them a preliminary letter requesting a full refund and compensation...if that doesn't work I will send the LBA if that still fails to work I'm goin' to war...I mean court

[RichardM]

I took Harvey's to court several years ago after a living room cabinet that I had ordered was delivered damaged on two occasions. On the second occasion, the delivery firm refused to allow me to inspect the goods before signing for them, which I refused to do. It meant having to take three days off work waiting for them to deliver and then collect the goods. I got a full refund off them, because after the second occasion I told them to stick it, but then went to court for compensation for my wasted time and then hassle of phone calls and letters. They didn't show up in court so I was awarded £315.

[Niklowe]

My daughter ordered a corner Settee last year. It didn't arrive on the due date.
The responses were amazing.

1st It's still in poland

2nd We can't locate it our wharehouse

3rd It's still in Poland

When it finally arrived it was left handed instead of right!

Now we go back to Poland again

Give them their due, by the time my daughter received the correct Settee, she had managed to negoiate substantial discounts from them, and they did supply another Settee in the Interim.

[rmhaycl]

I have ordered a sofa from Harvey's and they keep delaying delivering. They claim they have not received it from supplier, but refused to name the supplier or contact them to see where we are at. I have been sitting on the floor for the past 3 months in my new house. Their purchase contract say they are not responsible for delivery dates. Is there anything I can do? Advice appreciated.