Not a store as such, but... Dyson

Bookworm · 30th March 2006, 13:43

Ah, if I had known then what I know now.

I bought one of their hoovers many years ago, the first model... And what a load of cr*p that was...

Anyway, back to modern times and I am now the not-so-proud owner of one of their washing machines. Came with 2 yrs warranty.

Now the LED panel has gone weird on me, and I have to contact them. I shall be testing first hand the statutory rights issue with them, and will report on their response as soon as possible.

seylectric · 1st April 2006, 01:41

Same here. I bought the DC04 "animal", mainly because I have a large white dog which moults twice a year and a new dark blue carpet. The Dyson just doesn't pick up the dog hairs, it takes about 45 mins or more to vac the carpet properly.

Wish I had sent the Dyson back now.

jamescelt · 13th April 2006, 23:21

Dyson's SUCK!

seylectric · 21st April 2006, 02:01

Quote:

Originally Posted by Bookworm

Ah, if I had known then what I know now.

I bought one of their hoovers many years ago, the first model... And what a load of cr*p that was...

Anyway, back to modern times and I am now the not-so-proud owner of one of their washing machines. Came with 2 yrs warranty.

Now the LED panel has gone weird on me, and I have to contact them. I shall be testing first hand the statutory rights issue with them, and will report on their response as soon as possible.

Just a bit baffled why you bought a washer after discovering their vacs were crap?

Bookworm · 21st April 2006, 08:22

They were the only ones who had a 7 kg washload (which I badly needed) at the time, and the market studies all agreed it was a very good product.

Simply because one of their very 1st products failed doesn't mean the whole line was cr*p... and their success seems to prove that, a lot of people are very satisfied with their stuff.

To be fair, the washing-machine works brilliantly, it seems to be the peripherals that are the problem (door hinge, now the LCD panel).

seylectric · 25th April 2006, 02:19

Fair comment, I must admit though that most people I meet that own Dyson vacs are unhappy with them despite the company's success with their range.

I recently bought a 6kg load Siemens washer, cost be £600 but comes with an inclusive 10 year warranty. My last one was a Bosch, got 8 years heavy use out of it without a hitch before a pump valve failed, repair quoted at £89 but decided to get a new one because of it's age.

Bookworm · 25th April 2006, 09:49

Wow. That is an impressive machine/warranty/price rapport. My w/m cost *gulp* 1k, and came with 2 yrs warranty.

At the time, though, it was the only one that came with such heavy washloads, apart from industrial machines, and as I was taking foreign students, I needed that with washing quilts and sheets 2-3 times a week. (plus teenage daughter who by herself probably trebled the load, lol).

seylectric · 25th April 2006, 11:28

Yes, bought a couple of months ago from Apollo 2000. The machine was an £899 machine but an outgoing model, so was reduced to £699 with 5 year warranty.

I got the last one, and managed to wangle another £100 off because of a scratch down the side (can't be seen in situ

and got them to agree to a 10-year warranty, same as the machine which replaced the outgoing model has, instead of the already-generous 5-year warranty on offer! Well pleased.

You will almost always get money off if you spot slight damage to a display model. I also got £100 off a bosch dishwasher for the same thing, was already in the "display model" sale for £239 at MFI, got it for £139 and wangled free delivery too

Moral is if you don't ask you don't get, always worth a try!

martinwhite · 5th May 2006, 22:17

Just to offset the balance a little, I have had a DC01 vac and a DC04 and both have been great, with no trouble from either. (except an ex-wife who managed to break the handle on the DC01 which is supposed to be unbreakable!!)

And certainly better than any other cleaners I have ever had.

I recently bought a spare hose for the DC04 over the internet and it arrived within a few days, no trouble, excellent service.

No, I don't work for Dyson.

martinwhite · 5th May 2006, 22:20

Quote:

Originally Posted by seylectric

Same here. I bought the DC04 "animal", mainly because I have a large white dog which moults twice a year and a new dark blue carpet. The Dyson just doesn't pick up the dog hairs, it takes about 45 mins or more to vac the carpet properly.

Wish I had sent the Dyson back now.

Have you tried contacting them to see if they can help you? You never know? My DC01 was great at picking up Labrador hair.

seylectric · 6th May 2006, 02:55

Yes, they said there is nothing they can do about it and it wasn't suitable for all types of carpet.

I don't know a lot about carpets but it's a flat sort of carpet, only had it fitted last year, no thick pile or anything so you wouldn't think it presented that much of a challenge. Either way I wil have to change the carpet or the vac, can't cope with a permanent layer of mutt hairs and 45 mins twice a day to vac the carpet.

Jacksy1980 · 6th May 2006, 21:05

My washing machines brilliant, 25 years use and not 1 breakdown!
I call it my mum!

woolfie · 29th May 2006, 11:40

I think Dyson is great and their customer service superb. I phoned them the other day due to the suction hose having split. Our DC07 is well out ofthe 2 year warranty but they replaced FOC as a goodwill gesture with out me having to ask!!

If only banks were like that huh

Incidentally we have a golden retriever, 3 cats and 2 kids and the DC07 picks up great

woolfie

seylectric · 31st May 2006, 09:37

So they should! They charge enough for their products. We seem to have been conditioned into accepting that things should only last a year or two these days.

Dysons are a classic example, mine is about 3 years old and I have had to make 3 or 4 out of warranty repairs inluding a replacement hose. That would never have been the case 20 years ago.

No profit to be had in making things that last though.

Rich44 · 7th June 2006, 22:11

We got a Dyson "Motorhead" (its like the Animal one but a little older) from my parents who hated it and the motorhead part had burnt out and they were cheesed off as they paid £300 for it.

Anyway went to local dealer paid £30 for a new motorised head and whilst I was dismantling the old one found a chewed up bolt in it, guess thats why it stopped working then lmao.

We had at the time 2 dogs, Collie X and German Shepherd (she used to shed like hell) and 4 cats.

After about 18 months it wouldn't switch on so off to the local Dyson repairman (i'd already stripped it down and pretty much sussed the fault out) it was down the the hose as the power runs through it and it needed a new hose £35 for a new hose and all was running again.

So far its cost us £65 for this hoover and its brilliant would be very happy to buy another one

powerful_rogue · 19th June 2006, 03:09

Quote:

Originally Posted by Bookworm

I bought one of their hoovers many years ago, the first model... And what a load of cr*p that was...

Without wishing to be picky - Hoover is a make, just like Dyson.
I think you mean vacum cleaner

callumsgran · 19th June 2006, 08:20

I called all my vacuum cleaners 'hoover' even tho i never actually had one! i got henry now, wouldn't give dyson houseroom! vax also very good in my humble opinion

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