Mobileshop - Cashback claim refusal

[shaifnasim]

Hi. I am new to this forum.
I have sent 2 cashback claims to miobileshop.com.
unfortunately they have not processed any of them. when i contacted them they gave me some lame excuse of technical fault and said they will handle the issue manually. tisa more than one month since then but no news from them.
I know I can issue claim form and stuff like that to them but i want to use any other mehtods known to anyone bafore going to court.
ps: all the claims were sent on appropriate time.

[sofalou]

I've sent everything to Mobileshop on time, as has been acknowledge by them, and have received nothing, except excuses that is.
I sent a threatening letter to them last week and if I get no reply I will being to Consumer Direct, Trading Standards etc, and make them aware that this is a major widescale problem (I'm seeing people describe the same problem on several sites). There is great strength in numbers. In fact even if they pay up for me I might pursue this issue-I hate seeing people get away with such apparent dodgy practice, and ripping people off.
Anyone who's had identical problems, would you consider joining this Facebook group that I've found, regarding Mobileshop and their non payment of cashback? Just go to Facebook and search for 'mobileshop' and you'll find it.
Four months and counting for me and not a penny out of them so far.

[Conniff]

I see from shaifnasim post that they are still using the 'technical fault' excuse.

No one has technical faults for two years.

I wonder how many people have given up and not received anything because they got fed up with duff answers to their quieries.

Go for it sofalou.

[sofalou]

Unbelieveably, they are actually coughing up!! Yesterday I had 2 emails from mobileshop saying that they would be paying the 2 outstanding claims into my account within seven days (£120). It would appear that threatening them is the only way to get your money, so that's what I'll be doing with all the rest of my claims.
To anone else who is struggling, don't give up. When I phoned Consumer Direct, they said to write to them saying that I was 'holding them in breach of contract', as they had not fulfilled there part of the terms and conditions, and also that I 'wanted to hear from them within 14 days', they they 'had 7 days to pay the money into my account' or 'I would be seeking further advice'. Don't give up and good luck everyone.

[roboticboy]

..

[Conniff]

Originally Posted by sofalou

Unbelieveably, they are actually coughing up!! Yesterday I had 2 emails from mobileshop saying that they would be paying the 2 outstanding claims into my account within seven days (£120). It would appear that threatening them is the only way to get your money, so that's what I'll be doing with all the rest of my claims.
To anone else who is struggling, don't give up. When I phoned Consumer Direct, they said to write to them saying that I was 'holding them in breach of contract', as they had not fulfilled there part of the terms and conditions, and also that I 'wanted to hear from them within 14 days', they they 'had 7 days to pay the money into my account' or 'I would be seeking further advice'. Don't give up and good luck everyone.

So did you get it into your account? it's seven days.