Nintendo on line reward stars.

[Gezza79]

Hi all please see the following extract from the t&c’s for the Nintendo website –

http://www.nintendo.co.uk/NOE/en_GB/service/terms_and_conditions.html

“4. Number of Stars that can be earned and expiration of Stars

The maximum amount of Stars you can earn in total may be limited by Nintendo with a notice period of 1 week. This does not apply to Stars you have already earned at the moment of notice.

The Stars expire 24 months after they have been earned, so that unredeemed Stars which are older than 24 months will be deleted from your account. Stars you have earned before the introduction of the new Terms and Conditions expire 12 months after the introduction of the new Terms and Conditions, which will not occur until June 1, 2008.

If you subscribe to the Nintendo Newsletter, you will be informed about your current Stars Balance and how many Stars will be deleted in the next four weeks. There will be a monthly clearing of all Stars earned after the introduction of the new Terms and Conditions which are older than 24 months.”

Now, my 6 year old son had a load of stars removed from his account on the 1st July 2008 (as you get a 4 week grace period, see full terms on link above), who is, as you can imagine, devastated. He was waiting to get Wii Fit along with the additional Wii stars in order to purchase other Wii point related goods (so much for loyalty incentives!).

Now I read the above T&C’s as saying the new t&c’s would not come into affect until June 1st 2008, which would mean that that we had 12 months from that date in which to utilise the stars, now its sounds pedantic that I’m moaning about stars being taken away from my son but when you convert these stars in to Wii Points they they have a value of about £15.00, and not only that I’ve spent over £1000.00 on Nintendo Wii games accessories etc. since they released the Wii which helped earn these points, it that more than anything which has really ****ed me off.

Now I’v spoken to Nintendo UK, who have said they won’t refund the stars as it clearly states in the T&C’s that they were going to expire, which I don’t believe they do!

What do I do next, I would like to send them a letter with a some consumer regulation talk to the managing director of Nintendo Europe, who name I have from the website!

Can anyone help?

Regards

[old_andrew2007]

bump

[blitz]

It may be poor wording on there part, but either the new t+cs came in to effect last month or they came in last year and the 1st june is the date when the old points became valid for removal.

If they are arguing that they were going to expire I am assuming it would be the latter in which the deletion of the stars is within there Terms.

[old_andrew2007]

Hi Gezza,
I bumped your thread earlier to move it to the top of the list, and could not work out if the T&C's suggested Stars/points would expire on June 2008.

After a closer inspection I feel that as new T&Cs came into force in June 2007 then stars/points would in fact expire 12 months later during June 2008.

I would still write and explain the confusion, I agree with Blitz, the wording is poor, mention yours sons disappointment, who knows they may have a heart.

Andy

[Gezza79]

Thanks Guys, I have now been given a direct email address of the person who is dealing with this! So I must not be the only person with this complaint.

I'll let you know of the outcome, fingers crossed they do have a heart.