Mfi negligent in shower installation

tiger325td · 29th February 2008, 18:46

I bought a COMPUTERISED steam / shower unit and had it installed last June 2007 BY MFI FITTERS/PLUMBERS. Since then the cd function does not work! (THE RADIO WORKS) To make matters worse, its been installed in the corner of my en-suite with BATHROOM cabinets at the side. THIS WAS DESIGNED ON C.A.D (Computer Aided Design) AND APPROVED BY THE STORE MGR! This makes it impossible for me to pull the shower out. To cut a long story short, I contacted the manf' who told me that IT NEVER SHOULD HAVE BEEN INSTALLED IN THE CORNER, SHOULD BE STAND-ALONE SO ENGINEER CAN ACCESS THE BACK PANEL FOR SERVICING/REPAIRS!!!!!!

I have contacted the Chief Exec of MFI retail Ltd. I got nothing from them or for that matter from my local Basildon store iin Essex. To put it right, it's going to cost me thousands of pounds.

MFI ARE ONLY INTERESTED IN TAKING YOUR MONEY AND DON'T CARE ABOUT THEIR CUSTOMER!

Hopeful1 · 1st March 2008, 20:51

What a nightmare! Is it worth complaining to Trading Standards?

the main man · 1st March 2008, 21:14

Taken from their website

Peace of mind
Relax in the knowledge that all work carried out by our approved installers is covered by a one-year guarantee. They will also separately guarantee any supplementary work carried out by them.

As you had the work done in June 2007 you have got them banged to rights. I would write (recorded delivery) explaining that if you do not receive satisfactory proposals from them to rectify the situation within 14 days you will pass it on to Trading Standards, local newspaper etc.

old_andrew2007 · 27th March 2008, 23:42

Hi

Any news,

If not you may have to consider county court action against them

Regards

Andy

tiger325td · 2nd July 2008, 21:09

Today, being the 2nd July 2008, my story was aired on London Tonight MFI have issued a statement that they will contact us. So far I have heard nothing. But what gives me consolation is that my story has been highlighted by the media, and that others will see for themselves what MFI really stand for..........don't care.

gyzmo · 3rd July 2008, 10:15

Mostly Friggin Idiots?

I would wait a little while before expecting to hear from MFI. But now it has been given publicity it should be amazing to see how much they suddenly care. Adn there is nothing stopping you from following this up with the broadcaster again if nothing happens....

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