Sainsburys Internet-cooker Purchase

[terryduff]

Just before Christmas took delivery of a cooker from sainsburys,cooker wasn't opened untill the next day when the gasman came to fit it and found it looked like it had been beaten up,it was dented right down one side.I called them and was told i could keep it over the christmas period.
Now i want a new cooker but they are un-willing to pay for the old one to be removed and a new one fitted.Are they under any obligation to pay for removal and instalation since they supplied an unfit product?
All ideas greatfully accepted

[freakyleaky]

Bump!

[gyzmo]

Yes they are, but i am concerned about this business of letting you keep it. Usually by keeping and using goods you are deemed to accept them, but as you were told this was ok (presume it was becasue of the time of year) that's different.

A problem may come in proving that you were told what you were - I would ask for the telephone call to be listened to.

Write to the company quoting s. 14 of SoGA with reference to the conversation. It shouldn't really matter, but it is best to cover all your bases.

[barney2]

Just some advice sainsburys are difficult to deal with they will do there best to wriggle out of everything. I bought couple of things off them in October and had probs with delivery and them cancelling order not to mention the dent. You need to speak to a supervisor each time you phone as the call centre staff will give you run around. When i finally did this they were more than willing to help, you just need to stand your ground to speak to supervisor.

[gyzmo]

I may suggest putting things in writing if, after the first phone calls, you have difficulty. you then have proof if it goes to court.

[gman35]

Originally Posted by barney2

Just some advice sainsburys are difficult to deal with they will do there best to wriggle out of everything. I bought couple of things off them in October and had probs with delivery and them cancelling order not to mention the dent. You need to speak to a supervisor each time you phone as the call centre staff will give you run around. When i finally did this they were more than willing to help, you just need to stand your ground to speak to supervisor.

May i just say that all companies are comples asses when it comes to customer service, not just sainsburys. They all take your money then couldn't care less when something happens whether it be in transit, under manufacturers guarantee or under satutory obligations. To get far the best thing to do is keep ALL paperwork, record conversations if you are communicating by telephone and keep a diary of events - as these are all things which can help if you have to go to court.