Leather suite from land of leather

pt2537 · 15th August 2007, 17:55

Hi Everyone,

can any one offer some advice on my situation please

i purchased a two seater and three seater leather recliner sofas from LOL and they are faulty, they are only 2 weeks old and i reported the faults immediately, the day after they were delivered.

they have messed me around since so i put my legal head on and demanded my rights under the Sale of Goods Act 1979 as amended and they sent someone out yesterday to look at the sofas.

anyway i had a call from some jumped up salesman at my local store saying they couldn't guarantee a repair so they would offer me a replacement or refund. i said i would accept a replacement and they said ok we will send someone to collect teh suite tomorrow to which i replied " so you will bring me a new suite?" and they said NO we will get you one on order which will take 6-8 weeks atleast.

surely this isnt right is it? i thought they had to replace the item when they collect it.

any way can anyone offer some advice as i cannot be left without a seat as i have recently suffered a back injury and need somewhere to sit.

i also want the sofas that i brought and dont want a refund

regards
paul

Darren · 15th August 2007, 19:16

Quote:

Originally Posted by pt2537

" so you will bring me a new suite?" and they said NO we will get you one on order which will take 6-8 weeks atleast.

surely this isnt right is it? i thought they had to replace the item when they collect it.

They have been known to take the suite away, repair it and send it back, telling the customer its a new one

Ask them what you are expected to sit on, and will they be compensating you for it.

Quote:

Originally Posted by pt2537

i also want the sofas that i brought and dont want a refund

You're better off with a refund as their suites are poor quality, and their customer service is even worse

Mr Rhodes · 22nd August 2007, 09:29

I fully concur with the post by Darren he has it 100% correct.

Push them and send all correspondence in writing (recorded post) to the store and/or the head office in Kent. If you have a fax it is cheaper.

Keep a record of all telephone communication.

You will not be happy with Land of Leather or any product they supply. You are at the start of a very frustrating dispute as they will mess you around and stall with no regard for you. They will also hang onto your money for as long as possible.

Good Luck and keep updating.

pt2537 · 22nd August 2007, 10:01

Thanks Mr Rhodes & Darren

i am currently locked in an arguement wiht LOL over a replacement suite, they are saying that they need to remove my suite now and i wont get a replacement for 8 weeks, ive argued that it is an unreasonable amount of time and not as required under the S.O.G.A 1979

im not too worried though as my tutor who's a very experienced barrister has got involved and is helping me with the letter writing side of things so fingers crossed

i will update when i get some more info

regards
paul

Mr Rhodes · 22nd August 2007, 19:29

The argument over the collection of your faulty suite and the subsequent replacement is a stalling tactic in itself. They know it is unreasonable and they also know it will drag the dispute out. You have a fualty suite they have your money.

Act quickly and expedite the matter to resolution. They will stall and delay and try to drag this on.

I paid my money to Land of Leather in February 2007 and it is now in the court process.

Take advantage of my experience and avoid these delays.

Also it would help others if you post here.

Good luck

groovycaz · 22nd August 2007, 19:42

Glad I found this thread, my son bought 2 leather recliners from LOL about 9 months ago, there is a problem with the recliner on the 2 seater (it wont work), hes complained to LOL but hes still waiting for someone to come and see the problem, also hes worried that they might take it away and not provide him with a replacement for months, he bought them on 12 month interest free so been saving all year and ive got his cash to pay for them before the interest period expires, however dont want to hand over his cash if they take his faulty setee away for months, but also dont want them to add on all the interest if he dosent pay in time..

Mr Rhodes · 22nd August 2007, 21:35

Groovycaz you need to start your own thread to get advice specific to your sons situation. There are lots of threads on here in relation to the interest free issues.

I am not familiar with the interest free / faulty goods scenario, but there are plenty on here who will help and advise.

1st is to start your own thread.

groovycaz · 22nd August 2007, 21:40

Quote:

Originally Posted by Mr Rhodes

Groovycaz you need to start your own thread to get advice specific to your sons situation. There are lots of threads on here in relation to the interest free issues.

I am not familiar with the interest free / faulty goods scenario, but there are plenty on here who will help and advise.

1st is to start your own thread.

Thanks Mr Rhodes,
I'l start a thread for my son, im sure there is someone in the same situation as him on CAG..Gc

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