Jessops wont refund my third faulty canon 30d!!!

[bombergus]

Hi all,

I bought a Canon 30d camera from Jessops approximately 9 months ago, a display model, which had a scratched sensor so Jessops replaced it when I returned after a few days (all good so far) Along comes 30d number two, which after six months died from an “un known error” error code. They replaced this one too, which brings me to 30d number 3…

About three weeks ago, my camera becomes completely unresponsive, 2 days in to my holiday to Morzine. When I return to England a week or so later, I take the camera back to the Jessops I bought it from. (Incidentally, the cameras receipt date is mid may) I walk in expecting a replacement, the guy I spoke to remembered me and seemed to think a replacement would not be a problem, and he just had to check with the manager. Here comes the good bit…

The manager replies with a no, it would need to go off for repair which would take up to six weeks. I enquired about lone cameras as I’m a professional and rely on the camera (the camera was a consumer purchase, not a business one), to which he also said no. So I insisted on a replacement. He said that the Canon 30d is a very reliable camera and should not have broken this many times, implying that I had mistreated the camera, apparently forgetting that the first camera was damaged before purchase, and on this camera he hadn’t even opened the box to inspect the camera yet. After refusing I asked for head offices phone number and left with my dead camera.

So, same day, I speak to Jessops customer liaison, tell them that I’m appalled by my treatment (my camera is my baby…) and was looking for either a refund, or to switch to a different model. The chap said that I should return to the store, they would courier the camera to Canon Monday morning, they would inspect the camera, and if it was deemed faulty then they would go on from there. I was told this would take one week. The camera was returned to the store by my dad as I was required elsewhere, and the manager goes on to tell him that we had a mis-understanding and he meant the same thing the customer liaison said all along. Yeah, right. He also wrote on the repairs receipt that the camera was in very good condition, not the mistreatment that was previously implied…

Two and a little bit weeks later, I ring around the liaison and the store trying to find out where my camera was. It had been returned, no one called me. Canon said that it was a blown fuse, not my fault what so ever. I’m offered a replacement, and as id lost all confidence in the 30d and Jessops service I refused, and asked for a refund. The liaison refused a refund, but offers me the rather amusing ‘good will gesture’ of allowing me to replace my £750 30d with a £2000 5d+lens kit, which includes a £600 lens which is rather inappropriate to my needs. How is asking me to spend £1250 more a gesture of good will? The ‘5d body only’ I probably would have accepted, but they were out of stock. Jessops now advertise the 30d as £599, I’m guessing this is the reason they are so reluctant to refund it.

That’s the story so far, I need to know if there is anything on paper that I can quote, the sale of goods act seem rather ambiguous in terms of amount of time for a refund etc. Is it even reasonable of me to expect a refund, I’ve heard ‘no’ so many times I’m starting to wonder.

Any help will be very greatly appreciated,

Paul

[sweetnsexyenglish]

I would suggest you go to sites such as retra - radio, electrical and television retailers' association uk these help me with information on Supply of Goods to Consumers Regulations 2002 You will find my post under Brighthouse urgent advice needed .

Under the Sale of Goods act it stipulates as a consumer you have the right to goods that are:

“Of a Satisfactory Quality, i.e. generally free from fault or defect, of a reasonable appearance and finish and safe and durable.
Fit for the purpose - goods should be fit for any specific or particular purpose made known at the time of the agreement.
As described - goods should correspond with any description applied to them

Also you will find if your replacement is less than 6 mths it is not up to you but up to the store to prove the fault wasn't inherent!!

Also I found information on my rights on WHICH? online that will also advise you what a store's obligation is.

What I did was took a letter in to the manager outlining my statutory rights in conection with the Sale of Goods Act the Consumer Credit Act and the Supply of Goods to Consumers Regulations 2002, and that soon swayed them. As its a breach of contract under the Sale of Goods Act to sell an item with a fault and you have had three of these items.

If I am wrong someone can correct but fight your ground!! Which actual states that a lot of the leading stores dont teach their staff the customers stautory rights!!

[sweetnsexyenglish]

ps as for a resonable amount of time, you will also find information on resonable amount of time, as the problem is inherent something you would not have seen straight away you still have rights for a refund or exchange if a suitable exchange can not be made you do have the right to demand a refund and if you have problems you can always send your complaint to retra. However put it in writing be firm state your case.