Won Land Of Leather Dispute!

[sall21]

Hi there
i have read lots of threads from others with regards to their sofas fading colour/lop sided
i just want to let you guys know I won my battle!
they are coming to collect my old sofa next week, getting a full refund and paying them 230.00 for cost of wear for the duration of of having the suite.
not tempting fate, i will wait until i receive a cheque and will advise you guys still having probs how i managed to get this resolved,who to speak to and what i said
Thanks to you guys who have posted here it gave me the push to get things moving regarding my discrace of a suite

[Bookworm]

And thanks for telling us, it does help encouraging others.

[twittowho2]

Well i am having nothing but problems with them!!!!!!!!!!!!!!
I firstly purchased a corner suite at just over 4 mths ago now. Got the suite in time (Shock Horror)--Then it was unwrapped, it had a few marks so rang Poole store and had to wait a month to get it repaired. In that time one of the recliners collapsed, so i rang the poole store again stating the problem!!!!!!!! So some one came out in the end, fix the scuff marks and just looked at the other recliner, saying we will have to order, yet another month goes by. Upon repair they offered me after a push £150- which i accepted and it was credited back onto the agreement. Then yet another problem, the leather starting pealing so i called the store againthey said that they would have to send someone else out. We was then visited again, the guy said it was not worth repairing. He said he would have to do a report again, at this point i am fuming So i called the store and all they said was we have to wait for the report. I left it a week and still no return call from Nigel the Manager or anyone else, so i had to call- then they said it can be repaired so at this point i have had enough, asked for a replacement. DO you know what the manager said, well we have to try a repair first, i said NO. Then he said ok you can have a new one, but we have to pick up the old one and you will have to pay the extra £150 that we gave you back so i just laughed at him. Then he said he would have to speak to his boses this went on and on continous mobile phone cost and my time. Finally got a call saying we could have the new suite, at no extra costs, so i was happy. He then said it will be 2-4 weeks which i could live with. Called 2 weeks into this to get an ETA and Mike the sales rep said the goods will not be in the country to 11th sept, making the time 12 weeks. Then the sales rep Mike had the cheek to say at least we are leaving you with the suite, so i have asked for a return call from Nigel the so called shop manager..... Would never use this shop again, All you people thinking about going to LAND OF LEATHER RETHINK ABOUT IT----GO ELSEWHERE................ .......Any advise from anyone would be appricated

[Mr Rhodes]

Congratulations on fighting them and not giving up.

Post your experiences and warn others.

Watch out for your cheque - they cancelled mine.

[twittowho2]

Thanks Mr Rhodes, thought it was all over. Guess what its not!!!! The new suite arrived and upon opening it, this one was scuffed all over the place. They have said all they are willing to do now is have e full refund.... So then we will be left with no suite. My wife has just had a baby and they are going to leave us with nothing to sit on. What a great Company HA HA.
None of the poole staff do not know anything. Think they need to go on a customer care course. So ALL YOU LAND OF LEATHER STAFF NIGEL, IAN, SO CALLED MANAGERS, AND MIKE THE SALES GUY. its not over. I wont another suite.......

[sall21]

Hi try e mailing cosec@landofleather.net
i got call the same day, i did have to threaten to go to court, my local newspaper who were interested in story and i also coppied in trading standards, i also advised of the many stories on this site, offered rufund straight away.
i m sure your local paper would jump at the story at leaving a familly with new baby without anything to sit on.
no one wants that kind of bublicity

i know the likes of DFS offer a suite if necessary until you get refund
i work in customer services, never have i had to deal with such unproffessional people!
good luck!

[Mr Rhodes]

Sal21,

You did very well to obtain that e-mail address. I asked for their fax number and I got "it's not company policy to give out the fax number".

[twittowho2]

Hi again, no luck with that email address..... Just wrote a very long letter to the area manager. Also have written to the financee company, so glad i purchased this suite on buy now pay next year... I have also been onto there website filled in the enquiry form, will advise if i get a reponse. Wish i could get fax no. see attached letter.
August 2007

To: Nigel (Manager), Steve Smith (Area Manager)
Land Of Leather
2 Wessex Gate Retail Park, Poole, Dorset,
BH15 3TE

Dear Nigel (Manager)
Sale of Goods Act 1979 (as amended)
Original order date 14th April 07
Delivery Date 28th April 07
On , I bought a Leather Corner Suite from you for £1000 which was marked upon delivery.
The problems are since we had it,
1. The Recliner did not work correctly.(Kept Sticking)
2. One seat had very little padding.
3. Numerous scuff mark.
All the above problems was sorted, and £150.00 offered as a peace offering to accept the above repairs.



Then!!!!!
The leather started to peel, so informed store.
You sent out leather people to look at it, I refused repair asked for a new suite.
4 weeks later new suite arrives, even worse damage than the one we have.
You then said all you won’t to do is offer me a full refund, not good enough.
I won’t another suite, and will not be left without something to sit on.
I complained about this to you on numerous occasions. I have heard nothing since the replacement damaged suite arrived from Nigel.
I wish to reject the goods and claim a replacement. (With suite left until new one arrives).
I wish for you to inspect the new suite before delivery in store, with ourselves attending.
Or if you repair the suite to new standard, I will wont some form of compensation in addition to what has been givin already.
I have spoken to Trading Standard, and my Solicitor. (I know my rights)
Really need to get this resoveled it getting me and my family down, and wasting my time.
A copy of this letter has been sent to the finance company.
Please respond to my complaint within seven days.
Yours sincerely/faithfully

Lets see what they come up with next..................... .............

[Mr Rhodes]

The fax # for the Head Office in Kent is 01474 360428. Mark for the attention of Steve Clarke or Kevin Maguire

I also wrote to all 6 company directors at their home addresses - no response, not even an acknowledgement.

The directors home addresses are public information and held at companies house.

Can anyone advise the legality of posting these addresses onto this website?

The more complaints the company directors receive then there is a possibility of them changing their attitude towards the customer.

Good Luck

[AJM]

Originally Posted by Mr Rhodes

The fax # for the Head Office in Kent is 01474 360428. Mark for the attention of Steve Clarke or Kevin Maguire

I also wrote to all 6 company directors at their home addresses - no response, not even an acknowledgement.

The directors home addresses are public information and held at companies house.

Can anyone advise the legality of posting these addresses onto this website?

The more complaints the company directors receive then there is a possibility of them changing their attitude towards the customer.

Good Luck

I am also having problems with this company and I would not hesitate to publish this information, regardless of any legalities. I would challenge them to take the legal action if any.

[blooming annoyed]

you call it a result paing lol for wear and tear for something that shouldnt have happened in the first place? i dont see it that way at all, you must have more money than me to waste, we fought our "useage" charges that scs tried to instill on us and we won,

[AJM]

Originally Posted by blooming annoyed

you call it a result paing lol for wear and tear for something that shouldnt have happened in the first place? i dont see it that way at all, you must have more money than me to waste, we fought our "useage" charges that scs tried to instill on us and we won,

I think you have responded to the wrong quote