Steven4064 v Goldfish *** WON ***

steven4064 · 30th May 2007, 00:07

Sent Subject Access Request two weeks ago. Got a phone call from helpful lady saying they wanted proof of ID - at last a financial institution that seems to know what they are doing. Let's see if they can keep it up.

Sent certified copy of passport today.

Steven

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ellielou · 1st June 2007, 12:46

Hi
COuld you tell me which address you sent the Subject Access Request off to. I'm chacing them for charges my ex may have paid. The docs he has are from 2003 so not sure if the address is still the same.

Mnay thanks
Ellielou x

steven4064 · 1st June 2007, 13:02

Hi ellielou

The address we used is

Goldfish
PO Box 3598
Glasgow
G68 9YG

After a week they phoned me (actually I wonder where they got mynumber from? Humm, anyway) and wanted proof of ID. I had to send them a certified copy of my passport - cost me £5 - but they are entitled to that under the Data Protection Act.

Steven

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steven4064 · 12th June 2007, 11:12

31 days in and I have receieved a letter saying they want me to pay £10 for the Subject Access Request. Now, I sent them a cheque (got the number) with my original request. If they are going to carry on like this, then we could fall out.

Steven

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princess_pocket · 30th July 2007, 18:53

Hi Steven, any joy yet with Goldfish?

steven4064 · 30th July 2007, 19:00

Quote:

Originally Posted by princess_pocket

Hi Steven, any joy yet with Goldfish?

Nope! It's now 38 days since I sent them the second cheque for £10 (they lost the first one) - I'll give them until Thursday - that will be 40 days from when they received the second cheue (Track and Trace says they recieved it on 23 June)

.

steven4064 · 3rd August 2007, 18:07

I phoned Goldfish as 40 days is now up since I sent my second cheque.

You will never guess what!! They have lost that one too!!

They checked on Track and Trace and could see that my letter was receieved on 23 June - the man I spoke to is going down to the post room to find out what they did with it. I hope threir efficiency improves or there is going to be a serious falling out!

LS123 · 10th August 2007, 13:02

Goldfish are a nightmare - I originally requested my Subject Access Request back in May - have made 10 calls sent 3 cheques and still nothing! Even sent an email to the CEO and it was never acknowledged!

Reported them to the Info commissioner and they are now going to write to them - so watch this space!

I just hope after all this fuss I actually have some charges - lol

steven4064 · 10th August 2007, 15:18

Yesterday, finally, I got my statements after phoning them on Friday and them phining me back on Monday.

jaxads · 10th August 2007, 15:24

Hey Steven - you're having a time with this lot aren't you. I hope you've lots of nice charges on there that you can claim back

Best wishes

steven4064 · 10th August 2007, 16:07

Now I've got the statements we're on my timetable not theirs. Charges are justr over £200 and interest almost doubles it. So, worth going for. Here is the preliminary letter

Quote:

Goldfish
PO Box 3598
Glasgow
G68 9YG

Request for repayment of charges

Dear Sir/Madam,

ACCOUNT XXXX XXXX XXXX XXXX

I have recently come to realise that the fees which were applied to my accounts in relation to late payments substantially exceed your costs in handling these events and amount to penalty charges, which are contrary to common law and to the Unfair Terms in Consumer Contracts Regulations 1999.

This letter constitutes a formal request for you to repay £x in late payment charges and listed in the attached schedule, plus interest of £y based on my bank’s authorised borrowing rate of 14.9% compounded, which is what it would have cost me to replace this money, making a total of £x+y.

This letter is not a complaint and so I do not expect it to be treated as such. Rather, I expect a positive response within 14 days accepting my request in principle. I believe that this is more than sufficient for a large company such as yours with dedicated staff and large resources.

Yours faithfully,

Steven4064

steven4064 · 6th November 2007, 23:07

Let my timescale slip a bit on this as I've been busy with other things. LBA in the post in the morning.

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