CharlieHo V Tesco Personal Finance

[charlieho]

Have just sent Data Protection Act request to Tesco Personal Finance (which is a joint venture between RBS & Tesco ) not sure where to put this thread.

Data Protection Act request sent to Nationwide 24/04/06 more institutions to get DPA s soon.

The Data Controller
TESCO PERSONAL FINANCE LIMITED
42 ST ANDREW SQUARE
EDINBURGH
EH2 2YE


25 Apr 2006

Data Protection Act disclosure request

Dear Sir/Madam

Data Protection Act 1998 request for :

Mr XXXXX XXXXXX Account Number xxxx xxxx xxxx xxxx (Closed)


Please send me the information which I am entitled to access under Section 7(1) of the Data Protection Act 1998 (the ‘1998 Act’) in relation to all charges which you have applied to my above noted account within the last 6 years from the date of this letter.

Additionally where there has been any event in my account history over this period which has required manual intervention by any member of your staff or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention or other evidence of that manual intervention in relation to my banking business with you. If you are unable to supply data relating to manual intervention because there has been no such manual intervention then please be kind as to confirm this in your response to this request.

If you require any further information please let me know as soon as possible.

I enclose a cheque in favour of your bank in the sum of £10 with respect to the maximum statutory fee for processing this request.
Furthermore, if I discover that you have levied disproportionate penalties against me then I shall be reclaiming them and also reclaiming the enclosed £10 Data Protection Act disclosure fee.

I look forward to your response within the maximum 40-day time limit under the 1998 Act.

[jonni2bad]

Hi and welcome to the forums.

Good to see you are on your way...

I don't think it can actually do you harm, but just be aware that you have left your full name on show in the post above.

If you wish to remove it, just click on the EDIT button at the bottom of the post.

Cheers
John

[charlieho]

Ist reply from Tesco -standard letter regarding complaint -
Haven't made complaint YET just Data Protection Act request .
I will be sending OUR GROUPs GUIDE (Scottish version) to making a complaint soon enough.

Customer Contact Centre Tesco Personal Finance PO Box 6050
Southend-on-Sea SS99 1 WL

2May2006

We are sorry that you were less than satisfied with the level of service you received from us. Thank you for letting us know about your concerns as it gives us a chance to address the issues you raised.

We need more time to look into matters further so we can answer your concern fully. We will contact you again within the next ten business days to let you know how we propose to resolve things for you, or at least to let you know how we are progressing.


We can assure you that we will deal with your concern quickly and effectively. To help you understand more about how we will handle your concern, we have enclosed a leaflet which outlines our approach.


Once again, thank you for contacting us about your concern.

Yours sincerely

Geri Hatcher
Senior Customer Advisor

Tesco Personal Finance Limited is a joint venture between The Royal Bank of Scotland plc and Tesco PLC
Tesco Personal Finance Limited. Registered in Scotland No 173199. Registered Office: 24 SI. Andrew Square, Edinburgh EH2 1AF

[coffindodger]

I too sent a Data Protection Act request to Tesco re credit card but to date I have had no reply at all. Its now about 11 days so time yet I suppose
Brian

[charlieho]

Data Protection Act request -statement received 12 05 06

Have looked through all statements - NO charges-which is correct as card was taken out whilst we had severe financial problems as interest free card. maxium advance initially went through payment plan with CCCS now paying £6.00 per week through collection agency with no charges or interest being add.They are one of the few creditors who did not accept a reduced payment in full & final settlement so continue to pay £6.00 per week (all I can afford ).
Had hoped there would be penalty charges to claim in order to settle card. Never mind others to be claimed against.

Request for statements under the Data Protection Act 1998
Thank you for your letter dated the 25th April 2006, enclosing a cheque for £10.00.


Please find enclosed copy statements, since the above account was opened, to date, which will detail any charges that may have been applied to your account.


With reference to your request concerning 'manual intervention' to any administrative charges debited, any charges would have been processed in accordance with the terms and conditions of our current agreement with you as a result of the activity on your account. In the event that you breach the terms and conditions, we will take the appropriate action, contacting customers when appropriate, or handling customer enquiries regarding their account status. When a customer has raised a concern in relation to this process, the matter will be investigated and the decision will be communicated to the customer and where appropriate noted on the account.



I trust the enclosed is of assistance to you.


Yours sincerely
Mrs M Carpenter
Data Protection Officer