Norwich and Peterborough Building Society

jimmyx · 8th October 2006, 18:25

Hi,
Glad to have found this site and hello to all.

So far I have sent the first letter and received a reply
The reply letter stated that they will not repay, pointing me to their T&C's and that as they have refunded one charge as a gesture of goodwill I have consequently accepted the terms and conditions. This happened before I found out about the OFT's statement and this forum!! Hopefully it hasnt messed my chances up?

I have drafted my LBA letter, but am unsure of who to send it to, as it stated in the letter that I should make an offical complaint if I am not happy with the desicion. Shall I do this or shall I reply to the name on the letter (Banking and investment support manager?

The claim I am making amounts to £330.50, the latest charges has led to me going above my agreed overdraft, they have sent me a letter regarding this, asking me to deposit funds to clear this, I do not wish to do this until the claim has been resolved. Am I OK to state this in a seperate letter asking no action to be taken on my account until the matter is resolved?

Thanks in advane and good luck to all!!

MARTIN3030 · 8th October 2006, 18:50

Welcome to the site.
You should continue with the claim.
Amend your charges schedule to adjust the refund they made.
As the account is in dispute reming them that they cannot take any recovery action.I would let them know that if they decide to default you then you will take them to court for damages.

You need to send the lba to the reg office
I will post the address for this to you.

MARTIN3030 · 8th October 2006, 18:53

here you are

Principal Office: Peterborough Business Park, Lynch Wood, Peterborough PE2 6WZ. United Kingdom. VAT Registration No. 513 9211 71. Telephone: (Peterborough) 01733 372372.

jimmyx · 8th October 2006, 19:08

Martin,
Many thanks for your prompt reply and advice, I will adjust my LBA letter accordingly and will let you know the results.

MARTIN3030 · 8th October 2006, 19:17

jimmyx · 20th October 2006, 21:55

Ok,
I have just received my letter before action reply, stating that I can have 50% back of my claim and they suggest I close my account. I have drafted the partial acceptance letter and will start my claim process shortly.
The only thing I am unsure about is the fact that I have a rather large overdraft which I will not be able to pay off in the 30 days account closure stated in their letter, could this effect my claim.

Flukey · 30th October 2006, 16:03

Hello Jimmy, I cannot answer your question about the overdraft but I just wanted to let you know that you are not alone in persueing n&p I am as well (well not me exactly, I'm acting on behalf of a friend). I've just drafted the preliminary letter so I'm behind you in the process, I'll be watching this thread with interest. I think I need to start my own thread, I haven't done this yet I'm still quite new to the site.

Fluke.

Thailand · 30th October 2006, 16:14

Wait for them to give you notice and forget thier suggestion IMO. I don't think they can close your account whilst its in dispute, but I could be wrong

jimmyx · 13th November 2006, 21:48

OK, I have received a letter stating that they are sorry I did not accep ttheir 50% offer and account closure, and I should have heard from the customer service manager in seven working days. the date of the letter was 27th October. So I guess its time to make my claim.
Funny, that they have sent two letters in the meantime asking me to clear my overdrawn overdraft (of which their charges led me into in the first place)!!

jimmyx · 13th November 2006, 22:45

One more question before I file my claim. Can I add on charges that have been issued on my account since I sent my LBA and claim statement? or do I need to stick to the original amount?

Thanks in advance

Gary29 · 16th November 2006, 11:15

Yes you can add on any charges that have been taken from your account, but not ones that are pending.

jimmyx · 16th November 2006, 22:47

OK a results of sorts:
I have received a reply to my last letter (accept their 50% offer as part payment): Basically they are giving me two options
!) They will close my account on the 30th of November. On closure the charges of £364.00 shall be refunded to my account, as long as I have paid off my overdraft, £1900 pounds (thats not going to happen)!!!

2) (I may have slipped up here!) As I have made them aware that I am currently experiencing finacial difficulties, I may not be able to repay back the full amount of the overdraft. They will consider freezing the account on 30th November with no further charges (does this include interest?) and when the balance is reduced to £364.00 the account will be taken to zero balance and closed off.
Now, my situation is that the CCS are currently organising a DMP for me, which will invlove asking Norwich and Peterborugh to freeze interest on my account and accept a repayment plan. Should I accept option 2 as long as they accept my payment plan and freeze all interest on my account?. Or so I carry on with the claim and go to court.
A tricky one this, any advice would be appreciated!!

BIGIFA · 17th November 2006, 02:03

whitch ever you choose you will get your charges back they are offering you it in bothe 1 and 2 its just a case of witch is moste convinient 1 settle your bill and get cash back or 2 have the amount knocked off your bill and pay no interest or charges on your outstanding overdraft i will say it is an enevitable outcome of N & P`s to close the account whitch they do have the right to do as they use the we are responsable and could not nowingly alow you to get into debt with a product(the account) that is clearly not sutable bla bla bla well thats the sort of crap they gave me but i live 10 mins walk from there head office so sat in reception till i got to see the director of finantual services whou passed my complant to the cheif executiv who still closed my account but did pay all my charges and 8% APR after i mentiond i would be claming interest on there unautherised borrowing at there current rate if this went to court nedles to say i will be maiking a donation to the forum in due corse

lilal · 17th November 2006, 21:37

hi we have a similar situation with the n&p ,currently waiting for a reply to the lba letter sent yesterday.we have 2 accounts but which are now with n&p collections and we are also using a dmp to pay back money owed to n&p.however our charges amount to £4200

,more than what we owe them!.don,t relent on them and keep pestering to get what is rightfully your money. good luck

Rhino69 · 14th February 2007, 22:16

After N&P refused to refund my charges of £59.00 without closing my account and demandint payment of the overdraft, I moved all my direct debits to another bank, changed my wage payment to anopther bank and wrote to the Chaiman, Matthew Bullock (I can smell trhe BS from here) offering payment of £10,00 per month to clear my overdraft dur to the excessive financial hardships I have suffered due to their unlawful actions.

Since that letter, I have had two standard letters from N&PBS collections department asking for more money.

I wrote back to the chaiman this week (Posted on Monday, and on Tuesday (Before he had a chance to get my letter, I received a statement which showed that they were now going to charge me a £5.00 overdraft fee plus an increse of interest which was approximately £5-6.00 to over £17.00 a month!!

Surely they cannot make such an increase which far exceeds the national interst rate or the inflation rate. This is purely a punitive charge!

In my letter to Matthew Bullock I asked him to ensure that the relevant department saw the details of my letter and also asked for the interest to be frozen to avoid further hardship and obviously, more charges from them if they charge such massive interest.

Quite frankly. I think they're p****d of as I reported them to the FOS and to the BCSB!

Arduis saede metu nunquam
(Often in difficulties, never in fear!)

Rhinoceros nunquam victus ab hoste cedit.
(The rhinoceros never turns away defeated from the enemy.)

UK26 · 10th February 2008, 15:52

Ive now started action with this bank

Going to be a long ride in the court

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit	Small Claims Court Guide New Edition	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki N.B. Please note - due to postage costs these products are only available in the U.K.